-
January 2024 by Christi Haberer
Jose at the Quest in Walmart on fm3009 is incredible and such an asset. I have problems with veins rolling and ending up with bruises after a blood draw. Jose has done my bloodwork twice. Both times he hit a good vein immediately and there was not even a mark on my arm when he was done. I also heard him helping another patient that was there for her first blood draw. She was so scared. Jose was so gentle and talked her through the procedure. Jose is the BEST! Please don’t let him ever leave.
-
November 2023 by Rosa Barbosa
I had lab draws on Saturday 10/7 and they wanted a 24hr Urine. I asked if I needed a n appt to come and drop it off and the technician said no. I came to drop off my sample and the waiting area is full, the kiosks is NOT user friendly. I could not find the area to select specimen drop off… I asked one of the technician for assistance as he opened the door to get the other patient.. older bald man said it’s there.. offering NO assistance! I continued trying to find the section I needed when another technician opens the door to get another patient and I asked I stated I needs assistance. I just needed to drop off this specimen he stated I still needed an appt.. WHAT! I specifically asked the young lady on Saturday if I needed an appt and she said no. Now I have been here 30 min and all the appt go ahead of me and all the previous walk-ins as well. When if I would have known that I needed an appt I would have made one! Now who knows how long I will be here just to drop off my specimen!!! They need a clerk or receptionist to answer/assist the patients that have questions! They need more technicians as well. The lobby is FULL!
-
September 2023 by Graciela S.
Horrible wait time, was unable to make an appointment online since it wasn't an option for this location. I ended up having to leave due to work and even when I came back after lunch time it was an even longer wait. Will not be returning to this location event though it's the closest to my home.
-
September 2023 by Kiley Hightower
Bryan S was a jerk. I was there and checked in with their standby list. He came out later and said under the new policy of his CEO that he didn't have to take me since the computer logged me in later than 30 minutes before closing time. I begged and pleaded with him that I had been to 2 other quest labs that had closed early due to other circumstances, drove a hour and had fasted. He didn't care and wouldn't take me and said to take it up with the CEO and his policies. Your customer service sucks.
-
September 2023 by K H.
Bryan S was a jerk. I was there and checked in with their standby list. He came out later and said under the new policy of his CEO that he didn't have to take me since the computer logged me in later than 30 minutes before closing time. I begged and pleaded with him that I had been to 2 other quest labs that had closed early due to other circumstances, drove a hour and had fasted. He didn't care and wouldn't take me and said to take it up with the CEO and his policies. Your customer service sucks.
-
August 2023 by S Y
We did a walk in without an appointment. We waited only 15 minutes for our turn. The blood drawn was quick and painless. The staff is very knowledgeable & friendly. Highly recommended this location for all lab works.
-
August 2023 by Julio Castrellon
Vincent and Ryan were great!! Both went above and beyond for me today! Thank you!!
-
August 2023 by Cynthia D.
This probably 100 percent depends on the phlebotomist that you get, but I had a terrific experience here. First of all, do not show up to a Quest Diagnostics without an appointment. Just don't. You might have done this a few years ago, but it's a different world now, people. I sat for two hours at another location the other day, where an employee came out to apologize that her coworker had not shown up for the day, and they were full for appointments and likely would not get to walk-ins.This location, at least on the day I arrived, seemed to be running smoothly. I arrived 10 mins. before my appointment, checked in on my phone, was back getting my labs before my appointment time, and left just a few minutes later. The employee was extremely kind, very professional, and my former negative impressions of Quest were lessened dramatically.
-
June 2023 by Ernesto Ramos
Clinic closed at 1:40pm with no patients in waiting area… posted closing time is 2:00pm
-
April 2023 by Myrna Alvarez
The tech who attended me didn’t know how to take my blood work, he actually tried with my right arm and throw away that vile with my blood, because for him it wasn’t good enough, so he asked another person to do the job, and after this person took my blood he give it to the first guy, so basically my vials travel from one room to another and I can’t say for sure if it wasn’t compromised and that worries me the most I don’t trust the results nor the personnel at this location. The worst service ever
-
March 2023 by Melissa R.
Petunia was great! I was nervous to get my blood drawn done and she helped calm my nerves. Thank you! Melissa R
-
February 2023 by Sabrina A.I
** THE LIVE OAK QUEST LOCATION IS SO MUCH BETTER**I made an appointment for both of my kid's at 3 pm.On the 31st of January. I accidentally made one of my appointment on the 30th, then I asked if they can squeeze my son in the said no. Then I asked the lady do people usually show up, she said yes.I asked my husband to go online and see if they got any availability. They got one for 3:20 pm (but they said they were fully booked, yeah sure)I had checked him in and then they said they ran out of butterflies for the kid's. She said she just used the last one on my daughter (she did a good job on my daughter)I was already so mad because they lied to me straight in my face. Alright when I left they called for the next person but didn't show up. Yep so much about people are usually showing up ?. I ended up going to the live oak location with my son.The lady was really friendly there!
-
January 2023 by Albert Martinez
Make an appointment and your visit will be quick and easy!!! It is so easy to do and we were in and out in ten minutes!! They do have a “standby” list but it’s so much easier not having to wait sometimes hours to get seen due to the demand of patients needing labs.Facility is clean. Phlebotomist was very caring and knowledgeable with what my daughter needed. Very happy with our visit yesterday.
-
January 2023 by Jackie Valenzuela
I’ve come to many locations to for my labs but I’ve had the most pleasant visit with a kind lady name Jasmine M. She knows what she is doing, no chasing a vain excuse out of her☺️. She is very passionate and caring and I truly appreciate her service. If you want the best experience, ask for Jasmine. She cares about her clients and I’m so very thankful to have crossed paths with her!
-
December 2022 by Tom G
Don't like the female technician that helped me. Very rough and not considerate with her patient. The office works through the app. Nobody to talk with until you go through the steps to make an appointment.