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March 2024 by Natascha Lynch Gaddis
The staff is very friendly and accommodating! I have three foreign vehicles and they take good care of them! Very personable and they get the job done! In and out! I HIGHLY recommend them above all in the surrounding area! Special shot out to Cristi! She is the glue that keeps them together! Phenomenal lady!
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February 2024 by Keith Arney
Great service and Great people. All recommendations for future sevice were discussed with no hard sell to take any of them. Much appreciated. Dave and Shannon ROCK!Service: Oil change
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February 2024 by michael jones
I was quoted an appropriate amount for an oil change and serpentine belt change. Then they called me, and quoted me nearly $300 for just the belt. Almost double what anyone else in town charges.
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February 2024 by Campbell Soup
Total True Automotive has very good customer service and their tech team gives outstanding diagnosis with the best videos and notes that will help you take care of all your maintenance requests.
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February 2024 by Rodney Butler
The staff was very friendly, professional. Got my car in and out for a inspection in under 30 minutes. Very reasonable price. Highly recommend.
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February 2024 by Phillip B
All smiles, very courteous friendly. Speedy service. will have all my businesss.
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February 2024 by Brandon Roberts
Do not recommendThey originally were good before they got bought out by a corporate company. I brought my previous vehicle to them when they were Schertz Auto many times. Since changing to Total True, they've tried to rip me off twice.First time they started taking me for a ride, I came for 2 tires. I said I wanted the same type of tire (discount style) they quoted me while I was out working quite a bit and didn't tell me the brand of tire. Turns out they slipped in expensive Yokohama tires, not discount tires. I specifically told them I wanted cheap tires because I was trading the car. They were dishonest and slipped in higher prices tires.Second time I had a ABS module going bad on my Ram Truck. I already had a quote from the Dodge dealership and figured it may be cheaper at a local shop and i'd rather give my money to a local place.They charged $175 to look at it and tell me the same thing Dodge already did. Quoted me almost $1,000 more, $375 more to program it, and tried to slip in that it needs another $200 brake flush when, come to find out, that's part of the normal service for the part replacement. So something that was being included as normal service for that part elsewhere was trying to be added on. Double charge basically.Never again will I come here after they've taken me for 2 expensive tires, $175 for their "inspection" and then tried to rip me off over $1500. This place has went to hell since being taken over.
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February 2024 by Dana Hannon
Excellent work and customer service. Special thanks to Christi for keeping me informed on all aspects of the needed maintenance. You were kind and friendly throughout!
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February 2024 by Carlos Bracamonte
Always feel welcomed when taking my truck in for maintenance at Total True Automotive FM 1103. The team provided detailed information on what maintenance was required and progress updates during the work. They also provided a courtesy car while my truck was being worked on which was a big plus. I really appreciated that.
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January 2024 by Scott B Roberts
Do not recommend
They originally were good before they got bought out by a corporate company. I brought my previous vehicle to them when they were Schertz Auto many times. Since changing to Total True, they've tried to rip me off twice.
First time they started taking me for a ride, I came for 2 tires. I said I wanted the same type of tire (discount style) they quoted me while I was out working quite a bit and didn't tell me the brand of tire. Turns out they slipped in expensive Yokohama tires, not discount tires. I specifically told them I wanted cheap tires because I was trading the car. They were dishonest and slipped in higher prices tires.
Second time I had a ABS module going bad on my Ram Truck. I already had a quote from the Dodge dealership and figured it may be cheaper at a local shop and i'd rather give my money to a local place.
They charged $175 to look at it and tell me the same thing Dodge already did. Quoted me almost $1,000 more, $375 more to program it, and tried to slip in that it needs another $200 brake flush when, come to find out, that's part of the normal service for the part replacement. So something that was being included as normal service for that part elsewhere was trying to be added on. Double charge basically.
Never again will I come here after they've taken me for 2 expensive tires, $175 for their "inspection" and then tried to rip me off over $1500. This place has went to hell since being taken over.
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January 2024 by Yolanda Avila-Sosa
I was very pleased bringing my truck here. The staff was so helpful, courteous and informative with explaining the issues with the truck. Very polite ladies in the front! Thank you for such a wonderful experience
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January 2024 by J M
Amazing service and extremely helpful! I will be using them for future car servicing!
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January 2024 by Charlotte Taylor Payne
From the telephone appointment through the service and checkout this was the most professional, personable, and straightforward experience within the automotive industry that I have experienced. Shannon was most helpful in getting me into the system and David Bacek helped with the inspection and check out. Recommend this place and service Hands Down! Thank you very much.
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January 2024 by Joe Cano
Really good service all around, they fixed my car in 2 days from an axel issue. 10/10 would recommend
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January 2024 by Larry Coffey
Very customer oriented. Friendly. Waited 10-15 minutes max from walk in to walk out. New building w/nice, large, clean lobby/waiting area. Free drinks/snacks.Service: Vehicle safety inspection
