-
May 2023 by rhett lillard
From the very beginning, i knew Kaferhaus was the right choice. I asked my local facebook groups for recommendations on who to go to with my minicooper, which had been in disrepair for nearly a year. An overwhelming number of people came to the comments to rave about the service at Kaferhaus. I was apprehensive with my expectations because, let's be honest- mechanics are not always easy to trust. I think that's what puts these folks a step above the rest.From the moment i first spoke to Lynn on the phone, i knew this place was special. We were laughing and joking within minutes, and i had forgotten all about the headache i had been anticipating for months. I felt like family, because that's exactly how i was treated. Communication was open, clear, and definitive. At no point was i left guessing about what was going on with my mini. At no point did they leave me hanging, waiting who knows how long for parts to come in; something of a norm for other shops in our area. Every day i received a phonecall with updates. Every day, i was asked for consent to fix the issues that were discovered. Every day, i felt like i was heard, understood, and respected. I even laughed as i reviewed my itemized bill, expecting it to be a much higher amount, "that's it? Where's the rest? Did i get a discount?" Friendly faces all around, confirming that my bill was whole and accurate. What a deal!!I will recommend Kaferhaus to anyone and everyone who asks. Customer service, efficiency, and quality of work is the name of their game.Thank you so much to Lynn and the gang for saving the day. Hell, for saving the whole year. Kudos to you all! You've earned a customer for life!
-
January 2023 by Tyler Kole
Called this business multiple times and each call was answered by the same women. As I began to ask for availability she hung up both times. Great way to push a customer out the door
-
November 2022 by Zach Horton
I brought them a VERY sick VW CC after searching for shops in the area that would even work on it. I can't recommend this shop more. Very honest, competent, friendly and informative about what the car needed. This is the ONLYshop I'm using from now on!
-
October 2022 by Bayly Buchanan
Just a great, professional shop hands down. If you have an out of warranty BMW or Mini etc., don't bother with the dealer unless Kaferhaus says they can't help you.Service: General repairs & maintenance
-
October 2022 by Melody Garcia
Great place to take your BMW for repairs. Honest people and good prices. They go above and beyond!
-
May 2022 by Cynthia Brewster
I have a 1999 z3 coupe. I almost was ready to sell it because of a clunking sound it was making. I took it to a different shop 3 times paying them to fix the problem and other things would be fixed but never could find what the problem was. It was to the point where it was barely driveable. I decided to give it one more shot and called Kauferhaus. They called me the same day and was 100% sure of the problem which was my driveshaft. I was sceptical but hopeful. I just picked up my car and wow! It’s so smooth and I can now enjoy driving it! Thank you so much!!! Definitely won’t be taking it anywhere else from now on.Service: Steering & suspension repair
-
October 2021 by Faith Wille
Husband called this business to see about getting a part installed. Mechanic was very rude and told him that part wouldn't fit. We already had a BMW mechanic with an engineering degree tell us this would for and would fix our problem. My husband asked the mechanic how long he's been a mechanic and his response was "longer than you". This establishment has terrible customer service and will try to up-sale their services.
-
September 2021 by Ron Lloyd
First off, I was a professional mechanic for 15 years. I no longer have a shop and can't do my own work. I brought my BMW to Kauferhaus as the car had multiple issues..Carey did a thorough assessment of the vehicle and provided me with a list of things he found. He was excellent in communication and explaining what was found and provided recommendations. He was spot on and he made the recommendedrepairs. My car runs and drives like new. Above great prices, Carey and his team are second to none in making your BMW run at it's best. This is the only place to get your BMW repaired!!!Services: Engine repair
-
September 2021 by Colm K.
As a first-time customer, this phenomenal team went above and beyond in their communication and repairs on my 2008 M3. They've been in business for decades and there are reasons for that - they know how to treat people well AND they perform excellent work.I highly recommend Kaferhaus to anyone experiencing troubles with their foreign vehicles!Services: Engine repair
-
May 2021 by GG D.
Since, 2003, the fantastic owners and mechanics at Bay Area Bimmers- Kaferhaus, in Clear Lake, have kept our Porsche Boxster going for an amazing 18 years. The yearly tune up package is very fairly priced and well worth it. It is currently at Kaferhaus going through a rebirth, stem to stern, under the capable and close attention of, Lyn, who reigns over the front office and is the real secret of Kaferhaus's continued SUCCESS! Never fear, you will always get an fair and honest diagnosis, as well as a very competitive price quote from Kaferhaus.
-
April 2021 by Dana Harris
I was very pleased with both the work and the overall experience. I highly recommend Kaferhaus for work on your automobile. In fact I'm very happy. Thanks ?
-
October 2020 by Andre' Price Sr.
Awesome service and thanks for the great work on my Bimmer
-
October 2020 by Richard W.
The best non BMW owned AUTOMOTIVE repair shop in the Clear Lake area the mechanics that work there are as good if not better than the BMW factory dealership mechanics at a better priced and service....speaking of customer service from the front office to the actual mechanic is awsome I definitely recommend them to work on your BMW.
-
October 2020 by Angelia Hayes
This BMW service was excellent. Lynn made a seamless they were honest and very professional. We had two motor mounts replaced they were cheaper than the dealership and honest I would highly recommend their services
-
September 2020 by Mike Carson
Excellent service. Honest and up front with work performed.
