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January 2024 by LaShiraka Lindsay
Came to my storage on this cold Tuesday morning.. my lock was frozen .. Andy came to my rescue although it was extremely cold, not only did she come once she walked back and forth with me until we could get it off.. about and beyond customer service … she definitely showed me service before self !! Thank you again Andy !!
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December 2023 by Cynthia Crouch
Andy was amazing helping us out. We had to rent a large climate control unit and one outside. Then went back for another! Andy was so helpful and understanding of our needs. Also so very pleasant to work with. We highly recommend!!! Also, the units and property are so clean and well maintained - not like other places.
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December 2023 by Tiaka Barron
The staff here was super nice, and informative. I appreciated Andy taking the time to answer all my questions and providing me with great service. It was quick, and easy!
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December 2023 by Beauty Cartel
I had a fantastic experience with Andy's customer service at Extra Space Storage. Andy was attentive, knowledgeable, and provided excellent assistance. Andy's friendly demeanor and efficiency made my visit enjoyable. Highly recommend!
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December 2023 by Tanesha Law
Anna was really nice and patient with me she really took that time and helped us out today thank you Anna for your great customer service
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November 2023 by debra birl
I absolutely love storing here, DJ and Andy are spectacular when it comes to helping me on my visits to my unit. Definitely appreciate the fact that they keep the property clean because I used to store at public storage and it wasn't nearly as kept up with when it comes to cleanliness on the property, thank you!
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November 2023 by Jazauria Ray
Clean facility & friendly staff. DJ is a distinctive joy to be around. He always stops by and speaks when on property cleaning, feels like home.… Although they won’t let me live here…
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October 2023 by Tammy Mask
Hi! I came by today with my mother in law and the front door was swung open by Andy who greeted us with a smile! She asked me what I was looking for, gave me detailed information about the units, protection plans, & just really made me feel at ease. She drove us to the last 2 units available in the size I required and allowed me to pick the one I wanted. The storage place looked cleaner than I’ve seen it before. I’ve rented from here in the years past and never have I ever experienced the kind of customer service I received from Andy. She’s phenomenal. I hope to see her smiling face again!
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October 2023 by Joseph plummer
Andy and DJ was amazing at helping me me out today friendly and informative about the service they provide if you need a good secure place store store your things come see them they will get you taken care of
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September 2023 by Dorothy Reynolds
Waaaayyy to expensive for the size of unit. I cleaned my unit out and was texted confirmation of my move out and was told I didn't need to do anything else. I've been moved out for 3 months and they still call asking for money on my unit. Ridiculous!
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September 2023 by Starrlette Smith
Came in looking for prices for a small storage unit for a month. Was greeted promptly by Andy who explained in detail our options also took us to view a few units to help determine the size we needed giving us a visual. We were very satisfied with customer service we received and decided to go with one of the smaller units. The whole process was easy thanks to Andy explaining everything. Will definitely recommend this place. Also on a side note, the area inside was extremely clean compared to other storage places i’ve used, free of trash and debris.
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September 2023 by Blair T.
Andy & DJ were phenomenal! I have never had such exceptional service in my life, they went above and beyond. They did their job plus so much more. We were having trouble with the ramp of the Uhaul truck and I asked for a crowbar but they came out with water the crowbar and then Andy physically got under the truck to take pictures to see if they could help us figure it out. We finally got it figured out but these individuals didn't have to do anything to help us. We need more Andy's and DJ's in this world.
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August 2023 by Craig Parker
Extra space storage facility is by far the best storage experience I've had. Andy the on site manager is what holds this place together. He is very accepting, considerate, and overall a great manager. He gets things done and is open to listen to his customers suggestions and request and will go above and beyond for his clients. Thanks Andy and the team!!!
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August 2023 by Rachel Black
We rented storage units here for the past 3 years. I have also previously rented from other storage facilities.I would not rent at Extra space again because of the multiple, drastic rent increases they implement with their customers (and we were never late on payment). We aren't talking $10-20 increases month to month... but up to an $80 increase month to month. This can break a budget. It's sad that once you do all the hard work to get your items in a storage ... they take advantage of the situation and can and will increase your rent at any time....so you are stuck paying way more than you originally budgeted or you have to pay and move to a different storage facility. We moved to a different facility this past week because of this fact alone.Extra space is a nice clean secure storage , and yes, Andy has been as helpful as she could have been, but corporate is greedy greedy and will unpleasantly surprise you with multiple increases if you plan to stay long term. Not consumer friendly. Beware.
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August 2023 by Marshal Thompson
If you are looking for a storage facility that will increase your rent until you leave, this place is for you.I see there was a response to an earlier review claiming "rates are adjusted month to month based on market value", yet the funny thing is rent never went down, only up.Renter beware!