-
July 2023 by Anika C.
Today one of their drivers with the license plate SDT-8861 just backed up and purposely pulled our gate off of the tracks. We have the video and called the company to try and resolve the issue. They wanted to cuss at us and did not believe we have the video. Now the police and others will be involved in this matter. VERY BAD IDEA!!!!!!!! If you would like to see the video we will be posting it on BBB and all social media outlets to let people know what kind of company they are working with. Unfortunately for them we have ALOT of resources. PICTURE IS BELOW
-
May 2023 by Shamequia C.
Never use this company. They will steal everything out of your car. They opened my car and stole two guns, along with cash and marijuana. They took other personal items with valuable items in the bag.Kaufman county seems to know but are not doing anything about it. Coincidently, another woman was waiting for the police to report the exact same thing. An Investigation is now open. I am not sure if the Kaufman County police are allowing this but I'm watching everyone. The owner lied to an Officer saying that he took images of my guns on the floor and sent them to another officer and it was simply a lie. The images did not show my guns. This is common behavior for One More Recovery. There are more victims.
-
April 2023 by Michelle O.
Got stranded off the freeway and he was the only person who stopped to help! Very polite and professional! I would definitely keep them in my contacts!
-
February 2023 by Jennifer F.
Worst customer service ever !! Front desk girl is petty, ghetto and incompetent !!! Please go spend your money elsewhere, any Interaction with these people is a head ache !!
-
January 2023 by Brandy R.
These people do not answer phone calls, and do not allow you to schedule online unless you schedule a week out. When you get here, they don't allow you to come inside the gates at all, and don't answer your calls. You WILL need police with you even if you've already paid for your vehicle in full. And if you do show up even after all the fees and balances are paid, they'll illegally charge you $500 (only accepted in cash) additional to give you your vehicle right now as opposed to having to schedule an appointment. We ended up having to call police. And when we picked up the trailer the jack was completely broken off. We're going to reach out to the BBB and contact Texas dept of license and regulations. I highly recommend everyone dealing with these people do the same thing. Save ALL your receipts and get breakdowns of all fees paid. Not to mention, they lie compulsively. And online the wrong address is posted. And they fail to provide their TDLR NUMBER for complaints. Btw, I did report and provide proof to Google maps of their real locationAnd online they use several wrong addresses, look at the address for Yelp, nice local.com, Facebook, etc. I did mention the address thing to Google maps and provided proof to them and had them update it. I have a picture of the correct address posted here. And if you look at opengovus.com you'll see they use several addresses. Look those addresses up on Google maps. They are NOT related to this company, at least not as THEIR place of business. One of them is even a raggedy house, not a business.UPDATE: since getting our trailer back, we took it to the lien holder the very next day for repairs. We were notified that ALL lug nuts were extremely loose and some were missing. Before one recovery had our trailer everything was fine. BEFORE you leave their lot, I VERY HIGHLY recommend you check ALL your lug nuts especially if you had a disagreement with them. Record on video while you check them!!!!!!! RECORD YOURSELF CHECKING ALL YOUR LUG NUTS BEFORE LEAVING THEIR LOT! They took an hour AFTER we paid to return our trailer which was part of why we called police. I now know why they took so long. So please BEFORE you leave their lot, check ALL your lug nuts! These people are shady AF!
-
January 2023 by Lashana P.
Believe the negative reviews...I would give -1 star if I could. This company doesn't deserve a star! We needed to get our personal property and the owner and every single employee we talked to on the phone and in person was rude and unprofessional. They came up with every excuse possible and even made up a few in an effort to withhold our property. It now all makes sense why they kept avoiding our calls and giving us the run around. They were trying to drag everything out so that we wouldn't be able to retrieve our items. There were several items missing and they refused to give us our firearm because they wanted us to sign the property release before verifying all of our property was there. I refused to sign because we had several items missing so they refused to give us our firearm. We had to call the police just to get our property. If you can avoid it, DO NOT USE THIS COMPANY!! They are a complete scam and unprofessional. Don't forget THIEVES AND LIARS. This was the worst experience ever! This business should not be allowed to operate anywhere! BELIEVE THE NEGATIVE REVIEWS!!!!
-
March 2021 by Carlos Samaniego
One star because don’t have 0 there was 2 man sealing wood but the short old man treated me really bad the owner should fire him
-
January 1970 by kfink123
Gary is a good christian man and is a very honest person. He will always be fare and honest with his customers. He will do every thing he can to satisfy his customers. Thank u so very much Gary. Kristina F
