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January 2024 by Laura Martin
The one who checked us in and out of the facility was really great to work with
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November 2023 by Shawnee Fields
I had a very good experience at this place. He was very curious and polite. Answered all of our questions. I would defiantly refer them to all my friends!!!
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November 2023 by pablo solis
The gentleman who assisted me was very friendly and helpful. I would continue to come back because of the service he provided
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April 2023 by sasha brooks
My items were stolen. I believe it happened when Freeup storage took over from the previous owners. They removed everyone’s locks and replaced them. I’m sure whoever replaced those locks saw the items I had and stole them because I had a John Deere zero turn right in the front. So as soon as they seen that they took everything. I wouldn’t recommend this place
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April 2023 by Monica Bocanegra
I was pleased with the attentive way Dan or Don took to answer my questions or concerns. We stired up a real nice conversation and he was so funny and a pleasure to talk to
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April 2023 by Teresa Davis
Great Place to store your furniture etc... And Great Prices and Customer service.
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April 2023 by Cherrie Webb
Customer service was very friendly.ready to help.
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December 2022 by Carolyn Weaver
We have not had good experience here. It started off great but they changed it all. There is no security to drive around and we have had theft and break in. New owners even cut our brand new locks off and replace the garage door which I noticed has been attempted break at last time we were there you could see scratches all by their new lock. Owners even changed our locks and never notified us. We'd move it but expecting our home shortly and now we don't see the point. Everything was stacked nice and neat to the ceiling and now it's all falling down everywhere I don't know what they stole, But I do see they stole a fountain with the little boy and a puppy. I've carried this fountain for years from home to home and can't find another one. Now fountains are $300. I think I would check for a different storage place
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December 2022 by Francisco Arroyo
I needed a storage unit right away and the staff at Free up was very friendly and professional and made me feel at home. I am a Veteran and was given a discount for my service and a special thanks to Taylor for helping me through the process.
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November 2022 by Pam M.
They won't work with you, tell you that you have to pay full amount whether you stay the whole month or not.went up to ****** from ****** and always paid more no matter the day of the month it is.sent me a letter stating increase and yet it was always more. Moved out 11/07/22 but had to pay ****** for complete month. Just want pro-rated amount back but they refused. Nobody on property to talk to, have to call and hold 5 to 10 minutes for someone to answer, then have to wait for call back. Not very good business ethics. Been in that unit for 4 years and that's how I got treated. Was in unit ***
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October 2022 by Rachel B.
DO NOT USE THIS PLACE. My property was stolen literally as soon as it was placed in storage and drove off! They told me to get a good lock but that’s not the problem, it’s the storage unit door itself. I called to report it to them and their answering service took the information so one for the actual storage place has called me back.
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August 2022 by Tony Eggleston
This place was hard to get anyone on the phone and almost never anyone in the office! Our unit was broken into and they were not very helpful at all!
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July 2022 by Vince Preston
Very friendly and prompt service. The secondary company that made our reservation didn't even bother to pass it on to the storage facility. She had no idea we were coming when we showed up with a trailer full of stuff. Jumped right on the situation and had our storage unit ready to move in in just a few minutes.
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July 2022 by Vanessa Coleman
I have only one problem with freeup it's very hard to pay your bill everybody don't get paid on the 1st when I try to pay my storage on the 2nd or the 3rd no one is there to pay it you can't drop a money order anymore I understand that so why someone is not there to take your credit card or have a number where you can pay your bill I've called many times to pay my bill and couldn't no one answers the phone or the number they for you to call please do something about that it's very frustrating thank you
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May 2022 by Leo Hernandez
So I have been trying to call but no one seems to answer I don’t know if the number is disconnected but I am trying to make a payment but no one ever answers.
