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February 2024 by Mark Ramirez
I had a great experience at the Seguin branch today. Donna guided me to Sienna to help me with my issue. Within minutes I had my problem fixed and on my way. I would not hesitate recommending any banking business you may have withe the employees there. Very happy and pleasant experience.
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September 2023 by Jay B
Had to get a certified check and was assisted immediately when I walked in. Had my check in 5 minutes. Very friendly and fast service.
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May 2023 by steel cowboy
I would give a negative star if possible. People are rude, not understanding at all no flexibility. I took my money out moving to RBFCU.
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March 2023 by Scott Norman
Completely inaccessible hours of operation!The lobby itself is nice, and the employees are friendly, but how is anyone who works a 9-5 job supposed to access the lobby when you are open Mon-Fri 9am-4pm?Please adjust your hours to Saturdays or at least open at 8am and or close at 6pm - how can you serve your customers when you preclude a large percentage of them from accessing the building?
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February 2023 by Danielle kilber
WORST BANK OF AMERICA IN TEXAS. I have a really hard time believing any of the positive reviews on this branch. I have personally dealt with both Letty and Donna on multiple occasions and they equally tie for the worst BoA employees in the nation.Letty will waste 100% of your time and the company's time. Donna is the "manager" who single handedly is destroying this branch and constantly contradicts herself.My husband and I went in to change our bank account into our Trust's name and were told we must set an appointment with Letty to do so. Waited weeks before we were able to go back and guess what, Letty didn't even know what a trust is! We not only had to explain to her what a trust is but she also had a very hard time changing the account properly. And Donna, who originally told us we had to wait on the "expert" Letty to do the paperwork, had to sit in Letty's office, walking her through each and every step. This day, we were at the bank for 3 full hours.We never had an issue withdrawing money but we were told that if we want to pull out large sums of money, that we should call ahead to make sure they have the proper amount on hand. OK, no problem. Today, we called to ensure and Donna answered the phone (the woman who originally told us to call ahead) and she now tells us that she cannot disclose that information over the phone... But you told us to call in the first place! I understand that a call is not secure, but help me with the best option on what to do - instead of telling me to call and then preaching that it's not a safe method when I do call. I just don't get it with this bank. They make everything more difficult for no reason, and no one is willing to help.We are done with this branch forever and have decided to close our BoA account and move to a smaller bank. Good riddance.
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November 2022 by Octavio García
Monica, Letty and Donna are super kind people always looking for helping you. Really happy with the service.
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September 2022 by Jennifer Lefevere
It is ridiculous that the bank lobby closes at 4PM. It should be open until 5.
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August 2022 by Shirley Borlace
I can never get anyone to answer the phone at any locations. Well I shouldn’t say that because twice someone came on then hung up.
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August 2022 by Lorelei Crenshaw
LETTY IS SO HELPFUL! I had an uncommon account type that I needed to have set up this week. It took 3 days, 3 branches in 2 states and 5 associates to get it done. Letty started everything off for me before sending me to one of the only 2 bankers in San Antonio that could access the proper paperwork. Once the account was set up I went back into the Seguin branch and Donna helped me get the last few things in order to get my business account up and going. I truly appreciate the help that they have provided me this week! They are stellar humans!
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July 2022 by Amy Herrera
I would recommend NO ONE TO OPEN A ACCOUNT WITH BANK OF AMERICA THIS BANK IS TRASH. There fraud center is a joke.
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July 2022 by Robin Woody
Went to BOA monday 6-27-22 midday, and it was closed with sign on door. Today 6-29-22 called and it's still closed... Time to move my account.
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July 2022 by Reem Muharib
Bank was closed on Thursday June 30, 2022!! They had a sign of temporarily closed but no indication of when they will be open again!
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November 2021 by gary vaughan
Just the most terribly run BoA branch of any in a 50 mile radius. Multiple poor Customer Satisfaction experiences over the last year. The latest; made two back to back visits to the ATM over two days. ATM was DOWN!! Tried for 30 mins to get someone to answer the phone about when it would be fixed. No "person" ever answered; back & forth with circular automation! I think a NEW Mgr. or Pres. needs to be assigned to this longterm, original Bank of America location.... Needs Action Now!!!
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August 2021 by ree mawande
Why is the lobby closed on Saturdays in SEGUIN and not New Braunfels? I had to make a big withdrawal from my account and couldn’t use the ATM, naturally. Since the lobby was closed in SEGUIN, I had to drive 20 miles out of my way, out of the town I live in, just to withdraw some money. This just justifies people’s opinions of this town. A “REAL” joke.
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June 2021 by Amanda Pond
If I could give it zero stars I would. Hours posted on door are not real. They quit with the drive through and now today(wed) when I am able to go in, they only open the lobby on Monday and Tuesday. So now I have to go to the next town over to pull my money from this stupid bank.
