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July 2024 by Lisa Morris
I love my Cricket phone and stopped by to pay my monthly bill. Wonderful Customer Service they are so helpful and friendly.
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March 2024 by Robert Reynolds
So wow just got hung up on from crickets customer service in seguin tx. I have had issues with cricket not billing my card I go in set it up and it's okay for a month or so then they can't bill it and want to charge a reactivation fee. I refuse to pay the fee for there mess up. But this seems like fraud I wonder how many people have had the same issue and just pay. Might be something for a lawyer to look into for a class action lawsuit.
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July 2023 by Raymundo Trujillo
Excellent
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July 2023 by steel cowboy
I purchased a moto g, the salesperson gives me a 40.00 case that’s too big. I try to return it and I’m told that phone is obsolete because new one has come out. Sorry they don’t have a case to fit and can’t give a refund. Bad business as I have purchased 5 phones this year from them for my business. Customerservice is horrible!!! They have a too bad too sad attitude.
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November 2022 by Corina Sanchez
Myra was very helpful fast friendly service. All the staff was great!!!
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October 2022 by Pamela Gwynell Edwards Clifton
Hi Mutt and Jeff.. I'm at Walmart now using their wifi and I'm able to look up my order so you did not hurt me by not letting me use your wifi.??
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July 2022 by KJLO
They are friendly, they know how to do their work with great courtesy and the treatment they give and the attention they give is very comfortable.
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July 2022 by Larry Owens
I've been in this store twice now trying to speak to someone about switching and quite honestly they seem to have no knowledge about their phones nor any interest in helping their customers. Spend the extra $5 in gas and drive to a New Braunfels or San Antonio store. ? Personally I think it should be a pleasurable experience and that's not what you would get here.
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July 2022 by Josie Ramirez
I needed a phone and Becca was very polite and helpful
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June 2022 by Kaiza Rea
Walked in to try to buy a couple of new phone and establish 4 phone lines. The employee escorted me to the front of the store and told me there would be better deals online. Rude but I decided to try online regardless. The whole online experience was a mess. I put the order in online then 3 days later received a message that the order had been cancelled and to call their customer service for more information. I was passed from rep to rep who told me more information would be in the cancellation email? Then they told me that I would have to put in the order myself again separately. Keep in mind that they have had my $550 for 5 days at this point and the cancellation email said that it would be a couple of business days before the money was returned to my account. How am I supposed to reorder if they still have the money from the first order? The run around, lack of help, and confusion were really disappointing. I wish that the employee at the store had helped me so that we could ensure the order was set up correctly to avoid this whole situation.
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June 2022 by Dawn Taylor
The phones are cheaper online than the store. So if your on a budget order your phone online. I saved around 100.
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April 2022 by Pamela Gwynell Edwards Clifton (Pamela's Video & Mu
Hi Mutt and Jeff.. I'm at Walmart now using their wifi and I'm able to look up my order so you did not hurt me by not letting me use your wifi.??
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April 2022 by David Tamayo
They were very knowledgeable about there phone's and lots of help.
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March 2022 by Andi DeLosSantos
Friendly and fast service always
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February 2022 by Hugo Pagis
I am coming from France and I needed an american sim card with an affordable phone plan, I went to walmart first but the seller there was incompetent. The seller at Cricket was really helpful and kind and explained simply to me the options I had. I got what I want for a fairly decent price, so I would definitly recommend this place.
