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February 2024 by Kelley Howe
Horrible customer service. Very rude. And takes over 3 hours to get a prescription.
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February 2024 by Collin J
My Dr sent in prescriptions on 2/6. I made sure that they were set up on autofill before leaving for the country. When I returned and went in on the 18th, they weren’t ready and no one knew why. But that’s ok, I can get them tomorrow morning,despite working nightshift.
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February 2024 by Gio Medrano
Place is horrible, always packed, very rude, and takes hours, usually 2-4 to get your meds.
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February 2024 by Billy Van Hooser
Pharmacists are liars. Called stating our daughter could not have the artificial dyes in a medicine. Ignored the notes that were left by the assistants for two days. Claimed they couldn’t get ahold of the doctor for a new prescription. Doctor said they never reached out u til Friday afternoon (2 days after we called)“Helping Texans” is a lie.
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January 2024 by Zondra Brown
Busy place - bring patience with you
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January 2024 by Abby Longoria
Great pharmacy wonderful pharmacists always help and very professional
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December 2023 by Rita Lomas
The worst experience I've been violently I'll was told to come back for the rest of the medicine ..the first time was ok second time the lady who answered was rude through my PMT and I'd in the box.. and was very short ..no response no asking if I need to know about my medication...we were only told to sit in the car while the other lane got cared for..most of the time I have patience and understanding...I haven't been able to relax or eat the past 24 hours and usually pharmacy is kind and gentle not this time .no one likes rude people especially if they already feel less than a half person
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December 2023 by Roberto Perez
H E B changes the prices on their meds. One month it's 24.dollars the next month it's 300 % highter same meds 69 dollars. Their prices need to be consistent....bad H E B .
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November 2023 by Seth Osborn
Nearly always in a state of disarray and confusion, the pharmacy is at best relatively friendly and competent but with scatterings of misinformation and at worst rude, slow and inept. While there are some times of the day that the pharmacy is relatively calm, you can usually count on them to be riding the ragged edge of disaster: mixing up which customers get what, neglecting to answer important questions, interrupting customers or simply forgetting that a customer is there for long periods. Check your bag before walking or driving away. Make sure you have the right things in there.
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November 2023 by RAVENLOFT DARKLORD
This is why I hate HEB Pharmacy.
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September 2023 by John L
Service is going down hill. Order medicine 4 days prior because it needed doctors approval. Waited over 30 minutes on lunch break and was told it wasn’t ready for me to contact my doctor. Contacted doctors office and they sent the prescription. Come back and it still wasn’t ready. Lady lied and said it was a issue with the doctors office come to find out it was an insurance issue. I don’t ever use insurance because it’s too pricey. Use Good RX.So third trip to HEB pharmacy and finally get my meds that I need to survive. It’s either find a difference pharmacy or order a month prior to make sure I have my meds in time!
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August 2023 by Ashley Neiswender
Horrible costumer service at the pharmacy!!! One lady was especially rude and unhelpful. The HEB pharmacy in creekside is much better. I would not recommend the Seguin HEB pharmacy to anyone.
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July 2023 by Michelle Bailey
Highly consider other options before having your prescriptions sent to this HEB!!!They refuse to answer the phone! They will let the phone ring 50 plus times to pick it up to hang up immediately . If customers didn't have questions that need to be answered prior to driving 20 to 30 minutes to the pharmacy then that wouldn't be a problem . By far the crappiest service of any pharmacy that I've used . Transferring my prescriptions elsewhere They may be understaffed but that needs to be addressed and I'm not the first person to bring this issue up. Apparently they don't care
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July 2023 by Abigail Alvarez
Great pharmacy, understaffed, but somehow they manage to have great service. They also have a home delivery service available with a fee. Worth not waiting in line.
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April 2023 by Natalia Almquist
Vince and his staff are amazing. On a Saturday afternoon my son went to the emergency clinic. The medication prescribed by the doctor was on national back order. Vince called every pharmacy in town and let me know the closest was on the south side of San Antonio that had it in stock. He then, with my permission, called the ER doctor to see if their was alternative medication. There was and they called me back right away, letting me know the new prescription was ready for pick up. Amazing customer service cannot thank the H‑E‑B pharmacy team enough.
