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February 2024 by Josh Elley
Great service and very helpful
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February 2024 by Andrew Theurer
They refuse to accept T-mobile HW for canceled service.
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February 2024 by Jenny Ball
Sigornie was very helpful
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December 2023 by Amanda Medina
Great customer service
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December 2023 by Mike “Tunergeek”
Can't remember the guy who helped me, but he was awesome. Been a tmobile customer for quite a few years and this vast was probably best experience.
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November 2023 by Larry Flash
I went in today and Kristian helped me with my phone issue. He is the best. Re resolved my problem. While I was waiting for my phone he helped others. The way he helped them and sales I would have hired him. He is a people person. I will be back to this store in seguin.
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November 2023 by Unity
Yep, clean store, helpful associates
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November 2023 by Texas David
Out of 23 Ultras. How does that happen?
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October 2023 by gary sanders
Great customer service
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October 2023 by Cody Evans
Would give zero stars if I could. I called and went in in person both times the gals were incredibly rude. Laughing at customers asking questions about phones, being incredibly immature. I won’t return to this store.
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September 2023 by Brian Carruth
Terrible customer service. Any questions I had I was referred to call customer service thru my phone. No inventory and no desire from anyone to help. TMobile closed the wrong store in seguin. Will definitely be going to new Braunfels for better service
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September 2023 by Ashley Bastian
I’ve gone to this store twice and have gotten the WORST Customer service.. no help.. no urgency.. basically felt like I was a hassle and was told there was nothing they could do. Called customer service and was told this store needed to be reported if they were denying me the assistance I was requesting. After both visits I drove to the Creekside New Braunfels location and had the best customer service experience and solution to my problems from LEROY. Do NOT waste your time on this store, NOTHING will get accomplished.
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August 2023 by Megan F
Absolutely horrible experience. We were promised a refund for an account we didn't even sign up for. Refund never came. Called them and they told us to call customer service. Customer service wasn't helpful and told us to go back to our store. Seguin store sent us back to customer service. Went to the Seguin store and told us all they could do was $37 instead of the $400 refund we were promised. Do not use T-Mobile.
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August 2023 by brittany
Kristian, and team, saved our day. A total of 8 hours on the phone w att, spectrum and the 611 tmobile line, and no one could provide us internet. I was in and out of the store with in 20 minutes with 5g home internet that works awesome. Thanks Kristian!
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June 2023 by Carlos Ordonez
Terrible internet, they had told us that the internet would be the same strength in the entire house. I only get 1 bar of internet in my room when the router is literally in my room. Don't recommend this internet to anyone.
