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November 2023 by R L
My eyebrow lamination came out good, but my eye lash lift only came out good for one of my eyes.So only my right eye lashes are lifted and going up and my left eye lashes are slightly lifted and they are moving to the left.So my eyes look uneven :(For the lash lift and lamination it was definitely overpriced :/
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October 2023 by Tesla R.
I started getting my lashes done at amazing lash like 3 months ago. I became a member and started to pay 139.99 a month. That includes two fills a month. When you get to check out you always have to pay any lash upgrade fees and and master stylist fees. So ever visit I was paying 45 extra dollars. Then add a tip for your stylist. Pretty much I was paying 130 every two weeks just for lash fills. (Rip off) my issues isn't necessarily the money. I get it this is a luxury. More of my issues was the quality. I came back 3 weeks ago because all of my lashes had fallen out very quickly and they gave me a fill for free. Great right? This happens again but I wait until my next appt bc I am tired of driving an hour there and an hour home. They then proceed to tell me that I can't go into my fill apt bc I have no lashes and will have to charge me a 40 same day cancellation fee but can book me with a different stylist the next day. So I come back the next day and first thing I sign it to quit my membership. She does my lashes and I get up to see and they look like I'm going into get a fill. I have some crooked and they just don't look like $139 dollars worth. Whatever I'm done anyway. So I go to the check out to tell them to pull both of my credits bc like I said. I'm done. And she lets me know I'm gonna need to pay (on top of the $139 that was drafted.) another $40 dollars!!! I almost lost it. The lashes were not worth 139. And defiantly not worth $179. I will never go back to an amazing lash. And I will never recommend one. Lash local. Never go to a chain. Obviously they nick and some people, and are way too expensive and that's why they don't have their prices on their website.
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September 2023 by Martha Boyd
My experience was “amazing”. I was there yesterday for my refill, but I ended up getting a full set because almost all of my lashes had fallen off. My stylist JaLisa (Master) really took her time and made sure to extend All of my own lashes. I slept the whole time ?. I feel beautiful…Thank you!!!Service: Eyelash extensions
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September 2023 by TemoraPGABA Gray
Josselia is the best lashtician you have at that location. She is fabulous and knows and understands the technique of lash extension. I recommend her to everyone who suffers from lash breakage and low duration after application. Thank you Jossesia.PS: I may have misspelled her name. For that, I apologize.Service: Lash lift
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September 2023 by Evie Bernal
Amazing place to get your lashes done! Very efficient, clean, and welcoming. ☺️??
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July 2023 by Neida D.
Thank you Yvette for my gorgeous eyelashes and making me comfortable. Bless her soul. Loved my whole experience that I signed up for monthly membership. Setting an appointment super easy, clean, and very welcoming.
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July 2023 by Michelle C.
I've tried so many lash places in the past but there's just something about this studio that keeps me coming back every time. Each lash tech is always so accommodating and kind, I love the way the staff is always so friendly and welcoming when I walk in. My lashes look amazing and I love them every time! Never had a bad experience. I also love the products, the lash coating is my life saver and I live by it. My lashes last forever with it so I don't have to come in for mini fills. Obsessed!
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June 2023 by Kristy Ward
They took us same day for a lash removal. My daughter was pleased and signed up for the membership.
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June 2023 by Sofia A.
It has now been a week, and I have not heard from the manager, Ashley, who promised to call me on Monday, and I have not received a refund.
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April 2023 by Nina Burney
Each salon is different. However, the customer at LiveOak location is amazing and they are very patience. Nevertheless, the actual service is not always top notch. Turnover is frequent, you are not guaranteed to get the same technician or quality of service with each visit from my experience. I get 1 I love and they leave or not likely available due to schedules
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March 2023 by Audrey Katcsmorak
Will not use this facility any longer. Lashes start falling off same day application. And I used master staff. When I needed to freeze acct. Was still charged. Had to call office to straighten matters out numerous times.. had constant cancellations from staff to reschedule my appointments. Just not worth my time and money.
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February 2023 by Amayrani Smith
I’ve been getting my lashes done for years. I was looking for a place closer to home, but this place is NOT it. Worst experience I’ve ever had (and I’ve gone to quite a few due to military moves)..1-The room was FREEZING cold. I had a hoodie AND a blanket on.. was STILL shaking from how cold it was. The tech was cold too, she had a runny nose.. I couldn’t even feel my nose..2-The music in the entire facility was NOT relaxing. Pretty obnoxious playlist ?It didn’t help that the tech TRIED to accommodate this by playing her own relaxing music.. so two completely different music stations playing at the same time lol it was.. not relaxing..But anyway..3- the actual service.. I feel terrible for saying it but the lashes look TERRIBLE… My lashes go stuck together on my right eye, and she couldn’t figure out how to take them apart. She kept irritating my eye and finally went and got help from a tech up front… a different tech came to help… AND everything is “extra”.. yes you can get a classic set for $99 BUT it’s an extra $65 to add “volume”… yall $165 for what I go there’s no “volume” about it. I can’t imagine what a regular set looks like.
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February 2023 by Sabrina Khou
**UPDATE to owner’s response (my original review is the second paragraph below)**Once again, this company responds to my public review with a generic response, (they also did this on yelp) instead of actually emailing or calling me back! It’s frustrating because my contact information has been provided, they had it on file and their staff has left notes for management to contact me. It got to the point where I don’t even try anymore and my bank was able to dispute my refunds from this company instead, because amazing lash didn’t even communicate or honor anything. Also, I understand you use quality products and you don’t need to explain yourself.. in fact this is WHY I said I wouldn’t mind paying if the service here was DECENT. Also, I told the lash tech I was going out of town for a week so the three day correction period was out the window and I didn’t complain or care to, until they messed up the due date and charged me improperly and didn’t respond, then it became an issue, these managers don’t care about their customers.**orginal review**Save yourself the hassle of getting a membership here and just go with a different place that doesn’t require a membership. I usually go to a local lash tech but I needed a last minute appointment so I came here and signed up. If the customer service was better I wouldn’t mind paying that extra money here for all the add ons. I got charged extra $40 for volume and then because the tech I had was considered a master tech, another $40 even after signing up for membership. I didn’t really see any difference in the quality of work done from a master, so i don’t recommend to even go that route. The lashes didn’t look to great they were falling out :( The tech wasn’t too friendly or inviting and didn’t seem to know much with suggesting my best options.. that was already one problem. Second, the management is absolutely HORRIBLE ! I had an issue because I asked the front desk to change the draft date for my monthly charge, they confirmed with me that it was changed, told me to call back if there were any issues. When they charged me on the wrong date, I called back and they told me management would get back to me. I kid you not! I called early December and it’s now February, nobody reached out. I also requested cancellation due to their lack of customer service of not caring to resolve my issue, funny that someone in management responded to my yelp review but nobody actually called me back?!? I’ve called multiple times since then and all they would tell me is that someone will get back to me. I spoke with Lauren the first time, the girls in the front were nice but apparently the managers don’t work on the weekends so you’re out of luck if you have any issues then. Monday-Friday I would call and still nothing. Communication would be appreciative. Its frustrating and I had a terrible experience here. Its not just one but two problems I had, and they seem to avoid dealing with customers.
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February 2023 by Iena D.
My experience with this location has been horrible. I have never had such horrible customer service in my life. If you have a complaint they won't tell you who the owner is of the location is. Sounds shady. My money was stolen and I have multiple credits that they refuse to refund. I do not recommend getting your lashes done here. Amazing lash studio is a franchise and answer to one, has no corporate values or appreciates hier customers.
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January 2023 by Amayrani S.
I've been getting my lashes done for years. I was looking for a place closer to home, but this place is NOT it. Worst experience I've ever had (and I've gone to quite a few due to military moves).. 1-The room was FREEZING cold. I had a hoodie AND a blanket on.. was STILL shaking from how cold it was. The tech was cold too, she had a runny nose.. I couldn't even feel my nose..2-The music in the entire facility was NOT relaxing. Pretty obnoxious playlist It didn't help that the tech TRIED to accommodate this by playing her own relaxing music.. so two completely different music stations playing at the same time lol it was.. not relaxing..But anyway.. 3- the actual service.. I feel terrible for saying it but the lashes look TERRIBLE... My lashes go stuck together on my right eye, and she couldn't figure out how to take them apart. She kept irritating my eye and finally went and got help from a tech up front... a different tech came to help... AND everything is "extra".. yes you can get a classic set for $99 BUT it's an extra $65 to add "volume"... yall $165 for what I go there's no "volume" about it. I can't imagine what a regular set looks like.
