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April 2024 by J F.
I went specifically to lower my internet price. Keven S. And Justin both spoke to me and helped me lower our internet bill quite a bit and our wireless; they also got the app on my phone and the details associated with it. When I do go back for any issue, I ask for one of them.
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February 2024 by Kori M
I was not allowed to purchase a phone because my account was flagged for fraud since I wasn't able to answer an obscure security question about my husband's nephew's wife's property ownership. Despite having multiple forms of identification and being willing to purchase the phone outright, I was denied. When I asked the fraud department what the options for resolving the issue and getting my account unfrozen, they hung up on me.
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February 2024 by Gladys Orellana
Casey and manager were very pleasant and patient, they answered all my questions. Excellent customer service!!
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February 2024 by Milagros Castellano
He was so helpful and nice understood all that need to be done . Enjoyed all his help well come back to your service.
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February 2024 by Jennifer Martinez
Kimberly Contreras went above and beyond for me during my visit. I truly appreciate her dedication to customer service and her professionalism and timely execution of my needs. I will be a returning and faithful customer of hers for years to come. I was very impressed during my visit and I am very appreciative of her time.
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February 2024 by Yunior Pi aguilar
They attended to me very quickly and solved my problem. They do their job very well. Thank you.
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February 2024 by Stephanie Motes
Good, quick service, JC was helpful and quick to help me with my phone trade ins. In and out, no fuss.
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February 2024 by Nadiya Mayville
Not nice personal, rude right away. I would recommend find another store
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February 2024 by Kris Rhodes
Love it
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February 2024 by Serenity Provence
The AT&T store was very clean got a person to help us very fast and was very professional and helpful will def go back
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January 2024 by James Maher
I came into the Forum store and Alcatraz was AMAZING! She was able to rapidly help me with ALL my issues. She is an awesome individual!!!!
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January 2024 by Stephanie Witherspoon
I have never felt the need to write a review on an establishment until now. If I could give 0 stars- I would!After money was put into their kiosk at this location and somehow applied to the wrong account back in AUGUST, they have failed to correct the issue and it is now DECEMBER. All necessary steps were taken to ensure the money was in fact received and misapplied. Surveillance video was pulled and they were able to recover a copy of the receipt and figure out which exact account it was applied to. Ivan (the manager) said it was somehow misapplied to someone’s Direct TV account. I have made multiple phone calls, have had the issue brought to their attention again FOUR separate occasions IN STORE and have been given the run around on how/when this situation would be fixed and the money applied to my account while I have continued to pay my monthly bill. It’s a shame their management- SPECIFICALLY Ivan and Clarisa cannot do what they are paid to do. I was told by Ivan he personally would follow up with me and never heard back. I was never given any kind of ticket or escalation information regarding the matter by Ivan or Clarisa. All Clarisa is good for is making sly remarks or passing the issue on to someone else instead of assisting her paying customers. They don’t have time nor care to resolve an issue but they have no problem taking your money!!!
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December 2023 by Fatih Kaleoglu
We received excellent service. Alcatraz stayed overtime, going above and beyond to complete our request.
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December 2023 by daddydrex
Do not come to this location sandra is the worst att employee I have ever worked with. Lied to us about what the store could do. All we were asking Is to take my mother's account off auto pay. And she said there's no way to do that in store..... I used to to work for att and you can. Stop working here sandra
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November 2023 by nadia gomez
Alcatraz was so helpful every step of the way when activating my phone and taking time to answer all my questions. Such a great energy :)
