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April 2024 by Navora C Medina
Hannah and Tori are the best ! They have amazing customer service ! May they be recognized for their hard work and dedication! I ordered a cake for Easter and they were able to get it done earlier ! Thank you girls ! Hopefully the company can give you some flowers ?
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December 2023 by Kat H.
Outstanding service and super helpful staff! Ordered my daughter's birthday cake from there and the ladies were nice enough to call and confirm colors and offer what they could do to make her birthday extra special! The cake was delicious and beautiful! Everyone loved it! When picking up the cake the store was clean and the welcome was warming. With the few moments I had to wait I was offered a scoop and informed of the fun things they had going on! 10/10 recommend for your birthday party cakes!
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December 2023 by Ruby L.
I have to brag about my local Baskin Robbins! I love the Baskin Robbins at the Forum! They are always so friendly there! I buy all my ice cream cakes from them for many years. Always get great customer service from Jay and his staff! His wife makes the most beautiful and delicious ice cream cakes for all occasions! This one was for my co-worker's birthday today. Cookies n Cream ice cream with White Cake. Price is great! Especially for the amount of work it takes to make this kind of cake. I usually order the cake in advance but there are times I need one at the last minute. They always have a good selection of pre-made ice cream cakes that I can choose from. I get them to write Happy Birthday or any personal message too. So glad that I have a "go to" place that knows me and will make sure my order is ready for pickup on the day I need my ice cream cake! Thank you Jay, Jay's Wife, and Staff! I really appreciate the great service!
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December 2023 by Leslie “JamSession” Rios
The place we very clean and presentable. Tejal was very patient and helpful. She provided excellent customer service and I will definitely be a returning customer if they have more employees like this. Keep it up!
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November 2023 by Charles Flanagan
Apple Cider Donut was a tasty flavor, as was Pineapple Coconut, and Very Berry Strawberry.
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October 2023 by Logan Miracle
Cappuccino Blast was still amazing. Mass confusion tho.Mocha was better than the still-amazing Vanilla. IDK. Service was OK
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September 2023 by Melissa Beccera
Had a great experiencing bringing my 3 young kids here today! There was a bit of a wait since there was one worker but he was apologetic and provided stellar service. While wrangling 3 littles, I forgot to ask for sprinkles on their ice creams and he overheard my daughter ask about her sprinkles. I told her we’d get some next time. The man came by within the minute with a small cup of sprinkles for them! So sweet! Highly recommend.
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August 2023 by Caleb
Main thing carrying this place’s rating is friendly customer service.
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July 2023 by dennis nielsen
Good to have a in a hot day store needs a little tlc stickers falling off and need replaced floor needs a good cleaning but ice-cream was good but makes you wonder about the cleanliness
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July 2023 by KLEAR HEADLIGHT RESTORATION
This place is always clean and the staff is friendly
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June 2023 by Joseph D.
I absolutely love it when I walk into a place of business and a husband and wife duo are there manning their stations! You always know they are going to deliver you top-notch quality and service. This place was exactly that! Although I did not take pictures of what my kids ate, I was a static to take pictures of what I got lol it was two freshly baked cookies with freshly scooped ice cream in the middle. I could not have asked for a better and more delicious ice cream sandwich. The cookies were not overly sweet, which is hard to imagine, but they seem to balance sweetness with texture and flavor very well. I would highly recommend stopping at this Baskin Robbins, and treating yourself to some delicious flavors.
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June 2023 by Dylan M.
What the heck happened here. This Baskin Robins was out of everything. From flavors, to cones, to cups, to even bananas for banana splits. When I got my cone I ate the scoop off and I looked in, and the rest of my cone was just hallow. The tables...... Dirty and unclean. There were just stains all over the table. the flavor I got was good though, cookies and cream. But this was bad
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April 2023 by Luis Sanchez
We have visited this location several times and our experiences have always been good. The last to visits were different though. Service was great and the young ladies getting our order together we great. But we got there both times about 10- 15 minutes before closing. Of the three young ladies working the one cleaning was the same person on both our visits, one of which was tonight. The first late visit the store was not closed yet. My 7 year old needed to use the bathroom, I asked if we could and she told us that the bathrooms were closed. The store wasn't closed yet. I didn't want to argue because I saw they were working hard at trying to clean as much as they could so they could leave early after closing. But tonight she did the same thing to another family with 10 minutes to close. Now I believe it to be a pattern. I get that it's Saturday night and you want to get out as soon as you're finished cleaning but you're still open and you still have customers in your store. I had jobs like this before and the restrooms are the last thing to clean because you may get late customers. That same young lady complained to her co-workers after the family left. She also made some comments after a customer went in about 5 minutes before closing just go get a spoon. She locked the door with 3 minutes before closing. Both times we are outside so as to not keep them from cleaning and closing but it wasn't like we were left a choice either because all the chairs were being put up at about 10 minutes to closing.
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March 2023 by Courtney Green
Went last night for some packed quarts and noticed some cups that have designs on them for the little ones. The girls behind the counter were sweet and laughing having fun while working which I love to see. My son was so happy with his dinosaur cup for his ice cream scoops at home.
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March 2023 by Zina Belmares
The employees were awesome and awesome service definitely will go back.
