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February 2024 by Arthur Hameister
Service was great!! I had the tires rotated and filled with nitrogen in preparation for a road trip. By the time I finished shopping inside the main store, the work was completed.
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January 2024 by Jay Pest
PLEASE READ BEFORE YOU ARE SCAMMED (this message is from a veteran/law enforcement family)would have left zero stars if possibleThey say 5 year warranty for tires but recently I went back cause I had a road hazard and they said the warranty is pro rated so basically had to buy a new tire there warranty really only covers air inflation which anyone can do at home. Discount tire charges 40 a tire for warranty and replaces the tire no matter what happens to it. Costco wanted 168 long story short Costco has good tires but terrible service and sneaky policies that are made to make them money and leave you with another bill. Go to discount tire or literally anywhere else. The shops at every corner in San Antonio provide the same quality of service and actually guarantee their work and hold up an actual warranty.
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August 2023 by Nathan Bostick
Horrible place for tire service. If you buy tires here, don't count on the free rotations.
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July 2023 by Nick Kersting
They crew here were amazing, staying past closing time to service our tire with nothing but smiles and positive attitude.
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May 2023 by Eva Gooi
5/23/23 3pm: Drove in to the tire inflation lot to pump air. After pumping, tire started deflating and almost had no air in it so wanted someone to help take a quick look. Went to ask the tall employee and he told me I had to move the car to another lot, go into Costco and join the queue. I asked for the wait time since all I needed was a look and he said he couldn't tell me as though he was not eager to entertain walk-ins. All I needed was an extra pair of eyes and how could I move my car when the tire has no air? There was nobody else needing to pump air at that time. Walked disappointedly back to my car (I was 100 miles away from home) and thankfully another tire center employee who just finished another car came over. The tall guy in the tire center shouted to him there was a 4-hour wait time (and why couldn't he tell me that when I asked?). This second guy said he'll just take a look first. He said it was a common occurrence and helped to pump it back. Tire was back to normal, no holes, drove the 100 miles back home fine. 5 stars for the second guy. Negative 7 for the first. Not representative of the quality of customer service that Costco boasts. Rethinking my membership.
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March 2023 by Brian M.
They promised $450 gift card from cruise I purchased and only gave me $100...Rip off scam...I wrote and called them and got no traction...do not trust them!!!
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February 2023 by Tina N.
Closest Costco to me and I kinda wish I didn't need things from here! The people at the register are completely rude and give the worst customer service. Went in today and felt like I was inconveniencing the lady at the register because I used cash and god forbid she has to count it! She didn't even bother to say hi, look at me, or tried to be nice. I go because I need to get stuff from there but definitely the employees need to be trained better in customer service.
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January 2023 by D G.
The laziness and unprofessional employees to the supervisor. They refused to provide in or out of network status of your insurance to get you to come in. They either waste your time and you just pay outright or they lie and bill you "what the insurance didn't cover". Either way the lack of transparency and deceptive practices is clear enough you don't need glasses to see it.
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January 2023 by Courtney A.
This is the closest Costco to us. If you go at the right times it's not so busy. Great keto and gluten free selections.
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October 2022 by Glen H.
We were in the area for another errand and came to this Costco as it was nearby. We needed a new battery for our SUV. They had then in stock and we were on our in in minutes.I want to also mention that this Costco is much busier than my usual. It also has a Gas Station which I wish mine had. It was set up a little different than my regular Costco. But the thing I really noticed was the amount of products. They were much more full up in their bins and on tables. I would say 3 times as much in clothing set up on the tables. The place seemed crowded with more goods in general. They were also much more crowded than what I was used to. Very busy-maybe that's why they have more items to sell.
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September 2022 by Hanaa K.
Clean and has so many bargains in stock. Unfortunately my aunt and mother had food poisoning from the fresh salmon. Mom was hospitalized a day and my aunt 11 days did sepsis. The staff quickly reimbursed for the fish. My concern is that I called and no one remembered me calling and I hope no one else got sick since the product probably wasn't pulled. I think they have a great selection of quality meats. Parking is OK but too many in handicapped without placards.I wish the app allowed to scan and go the way they do at Sam's. They also don't give second cards without proof of address living in same house. Not an issue but wasn't aware I needed to bring anything other than myself because Sam's is more flexible and will give a second card without question.
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September 2022 by Deepak D.
Stopped at Costco and had wonderful service. Eye glass department is fantastic. Tried to get gas when leaving and the fuel pump was not working correctly. Tried a 3 times and got assistance. After resetting the pump it still didn't work. Finally I gave up and left. With such high volume of people buying gas it seems like they need new pump.
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August 2022 by Jimmy D.
There isn't much that can be said for a Costco. When you walk in, there is always a warm greeting followed by being asked for your membership. There have been some Costcos in densely populated areas that have been messy due to customers picking things up and leaving them in places where they shouldn't be. However, it's nice to see that there is always someone actively looking for this and returning them to their displays.The clothes area is always folded and there usually is someone refolding the clothes that have been moved around.The meat and refrigerated section is always stocked to the brim with bulk meats and pre-made meals ready for your hungry eyes to grab and go. There's not much difference between Costcos and that's what makes this experience as wondering as it has always been for all the years that I have been shopping here. The customer service, cleanliness, and professional upkeep of the warehouses made me a forever customer.Oh, and don't forget the massive pizzas and super generous return policies. They have it all here. From a simple family dinner to maybe a car or even solar panels!
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July 2022 by Kristy H.
I had to review the macaroni and cheese at Costco! It's so delicious and so easy to prepare. I had a spur of the moment family gathering and purchased the Mac N cheese, rotisserie chicken grabbed a couple salads. This is definitely a must when you're in a bind!! Highly recommend!
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June 2022 by Dan P.
Great place to buy a car battery. Costco offers high-quality interstate car batteries at a very competitive price.I purchased a battery and paid a core deposit $15. After changing out your battery, return the old battery for the $15 deposit. Getting the deposit back is hassle free.
