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December 2023 by Cait
Cut the wheel locks off of my car without my consent. When asked to speak with a supervisor, was told there was none. Said they "did me a favor". Funnily enough, they were the ones that lost my wheel lock originally. Staff was nice but the whole altercation was very unprofessional.
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November 2023 by Blake Adams
Tesla owner here. I’ve purchased ALL my tires for my trucks, cars, trailers, etc. exclusively from Discount and have grown to trust them.Arrived for a ‘free tire repair on a tire that’s about three months old and has never been repaired, a small screw punctured the the center portion of the treads.Manager claimed that ‘the prior repair was done incorrectly’ and that they couldn’t take the risk of repairing the puncture again, that they couldn’t take the dangerous risk of putting the tire back on and sending me to my certain death, and my only option was a nearly $500 tire, if I wanted to leave, of course.Trouble is, the tire was new, never repaired, and if it had been, the prior shop probably would have removed the screw as part of the repair. I’m not a certified tire tech, but such are my assumptions.They fought me on reinstalling the tire, I demanded they do so, and we went to a competitor that promptly repaired the damage. I asked the technician about the ‘prior repair’ and he looked confused, stating that there were no prior repairs, just the screw.This exact scenario played out at a different Discount Tire in Austin about six months ago, I assumed it was a fluke.Discount was once run by honest folks that earned my trust. The new crowd appears to be seeking to cash in on that trust. It hurts to have to dump a company that I trusted so thoroughly, but clearly, times have changed for the worse!If you own a Tesla, please beware of this scam, and understand that you can demand they put the tire back on, despite their warnings that doing so will result in your certain death and destruction.
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November 2023 by Mason Lutz
I had an appointment set for 11:30 but I wasn’t sure if it would be done in time for my trip to a baby shower so I showed up at 8:30, the technician said “no worries, we’ll have you done in about 45 minutes” and he was not kidding. Got home and sure enough 45 minutes later I get the notification that my car is ready. Absolutely amazing service, had me back home before my original appointment time.
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November 2023 by J Chan
Excellent customer service. These guys are on it. Always answering the phone and always recognize the customers as they walk in. Shout out to Antrell today for taking the time to assist me in picking out an awesome set of wheels and tires. Keep doing what you guys are doing!
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October 2023 by Chuy Garcia
Worst location discount tire has … went to go get air pressure check in my tires .. the worker insists I need new tires and says that he can’t put air in my tires because theirs wires coming out of my tread… I told him well i don’t have any money for a new tire.. sure enough I pull off to check my tires and I do not see a wire coming out of the tread.. all I see is black tires …. With that being said the guy was a j*** he didn’t put air in the tires and lied ? just go to the Mexican tire/small business tire shops, no wait, hard workers and they want to help you not just sell to you …
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October 2023 by Tanner Tucker
As always, they take care of the customer. Very polite short time weigh compared to other places worked me in. Made up for a mistake that they accidentally made and it was fantastic. No additional charges. Highly recommend and I will always take my vehicle to them.
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September 2023 by Sean Penner
Solid tire shop! Always friendly, knowledgeable, and helpful. They don’t have a huge selection of tires but will be able to give you a few options. One thing they could work on is keeping in communication with the customer about the pick up time, I was told 1230 and was waiting another 45 minutes on top of that which is always unfortunate. I heard three other customers with this problem while I waited.
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September 2023 by J Pirog
A bait and switch or just not being honest?I took my vehicle in for tire rotation (paid for certs). They said 2 were bad and had to be replaced. Paid for 2 new tires. Gave me a $10 pro-rated credit for the old ones.I later checked to see the mileage the old tires had on them. Supposed to go 40K, they only had 26K on them. So I went back to ask for a correction of pro-rating (26/40) = .65, so 35% pro-rated cost for each tire (orig $52) , or $18.20 per tire. They rejected my request because they only showed 2 tire rotations over the 26K. I rotated the tires twice myself (I track the dates on mileage for everything done to the vehicle) and showed them my maintenance log. They wouldn't accept that, saying I should have come in for free rotations, "I had the certs after all".So this is the way I see it. Either buy their certificates ($) or pay them to rotate ($) each time. Because unless they do the rotations, they wont honor any tire warranty. So the certs they say are "optional", are not actually optional unless you want to void the warranty.From their website:"What if my tire is defective?Every tire we sell comes with a manufacturer’s limited warranty for product defects. If your tire is defective, bring it to one of our stores, and we can assist you in replacing the defective tire and the warranty claim process."So much for helping me....I've been buying tires there for 25 yrs. But now I'm going to be looking for a new tire place.
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September 2023 by Telisa H
I love discount tire. you can get your tire pressure topped off + they will fix your flat at no cost even if you didn’t buy your tires from them. They just ask that you buy from them whenever you do need to replace your tires, I think that’s a fair deal. Also, they will price match any advertised price on any tires they carry at discount tire. ?
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July 2023 by M
Went to get my tire pressure checked here many times! Today, I went and was helped by a gentleman named Trent. He was very helpful and kind and helped my mom out with several questions she had. Recommend this place for any tire needs.
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June 2023 by ANGELA FLANIGAN
Super upset, while the guy who checked me in was super patient while I sorted out an issue with my bank. I am completely dissatisfied that I paid for four brand new tires and one is completely flat only a few hours after leaving and now they are closed until Monday. Why weren’t my tires checked to ensure pressure was correct and that the tires were good.*edited to add photos to show how 7 hours later my tire had no air
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June 2023 by Rowdeo Cwby
Discount Tire has never disappointed me, and I've used them in at least 5 states. Same professionalism and knowledge! They have quality workers that genuinely seem to love what they do. The service from the start is amazing...they said it would be more than an hour for the one tire we needed so my and I took off the walk some of the local stores and burn time, ten minutes later they said it was done and ready for pickup. Fast friendly service that is reliable state-to-state.
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June 2023 by Keeley Armes
I’ve been going to this location for a couple years now. I’ve always had a good experience. Just recently I found out I had ANOTHER nail in my tire, and Mike helped me. He was honest, didn’t oversell, and got me in and out on time for the appointment I had immediately after. Their service really changed the trajectory of my day. A new tire can be an unexpected expense but this location and their team really make it a positive experience.
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June 2023 by R D
I'm done with this location and maybe with discount tire. Went there for a simple tire repair and told the technician that i couldn't find any nails or damages on the tire. He called me later and said that the tire was unrepairable that I need it a new tire. I told him that I couldn't afford a new one. He said that he couldn't put the old one back in because it had a nail on the side. I knew for sure that there was no nail on the side. After a few minutes going back and forth with the situation he said that he's going to try to find another used tire to put it on. They called me to go pick up my car and for my surprise they fixed the same tire and the technician was so coward that he sent another guy to give me the keys. This is how they take advantage of women and elderly people. Like I said, I'm not going back to this one or maybe to any discount tire shop. I would give zero star if I could.
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June 2023 by Xiolemy Luckey
This afternoon I stopped by to get my tires checked. The customer service was A+. Jacob was phenomenal in giving me multiple options. Service was great. I was in and out in less than an hour. JACOB deserves a raise :)