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December 2023 by David L.
My 2015 Subaru Forester had a minor wheel lock problem & the answers from elsewhere were complicated & expensive. Gillman Parts Manager Victoria gave a good & low cost fix solution, the correct one as it turns out, & Service's Ariel & Technician Andrew got me in & out quickly @ low expense with thorough inspection without trying to sell me on stuff I did not need. Good experience.Recommended.
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November 2023 by Terry Lund
Ricardo, Jim, Charlie, and Adam were all very helpful with making the process of obtaining a lease easy. They were straightforward, kind, personable, and professional. We were also very impressed with the Encore service that was provided same day as our signing! She was very knowledgeable and friendly. I have gone to Gillman Subaru in the past for prior purchases and will continue to do so in the future due to their excellent service.
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November 2023 by Victor Felix
I was unfathomably impressed with the caliber of service I received today. Not only were the issues mitigated but executed in a timely manner. This was honestly the best service I've ever received from ANY dealership. I look forward to continuing my services and needs through this establishment. Thank you for making this a memorable car moment today.
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November 2023 by Ysabelle Marie Katigbak
Everyone on the team, especially Bryson, was very welcoming and gave exceptional service! He did not pressure me into buying anything the first day we came by and he stayed in touch and answered all my questions throughout the waiting period until I got my Crosstrek. He made my dad and I extremely happy with our purchase that my dad wants to come back and hopefully purchase a Subaru of his own when he's ready (already has Bryson's information saved on his phone)! Glad to be part of the Subaru family.
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November 2023 by Rachel Rivas
From inquiry to purchase this dealership was great! Both Hector and Richardo were extremely helpful and communicative. And our experience in finance was refreshing and quick. Two thumbs up to Gillman Staff!!!
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November 2023 by Rossana V.
I brought my parent's car in for several repairs, and service advisor Jermaine was outstanding. He took the time to listen and wrote down all our concerns. Jermaine put my mind at ease, and I felt very comfortable knowing he would give us the best service and deals. I regularly bring in my Outback for service at Gillman Subaru, and I always enjoy talking to Jermaine. He is very relatable and friendly. Jermaine will always be my service advisor, and I definitely encourage anyone to try out Gillman, and ask for Jermaine, to experience his awesome customer service!
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October 2023 by Gary B.
Do not use this business. They are scam artist. Twice I took my vehicle in for services and was told that the car was making noises that it was not making prior to me taking it in. I have them fix it and manically the same noise starts on the other side that was not there prior. I truly believe that they caused it in order to get me to have them fix things that previously were not broke. Horrible business and service. I would give zero stars if that was possible.
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October 2023 by Thien Gretchen
We had a very good shopping as well as purchasing experience at Gillman Subaru this week. We both enjoyed working with Chris Smith very much. He's knowledgeable, professional but personable and he's well mannered. We will recommend him and the team at Gillman for sure. Everyone was very friendly and helpful. We never felt the sales pressure really.It’s day one down for us with our Outback and we are enjoying driving again in this
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October 2023 by Deidra Holland
I was very fortunate to have Walter as a Sales Specialist. He helped me find the perfect car for me. I am loving my new Subaru Forester Wilderness ?. Thank you Walter and Gillman’s Subaru!
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September 2023 by Tierney Pennink
I am so thankful I found this dealership for my new Subaru Crosstrek! I live in Austin but my salesman, Ricardo Medina, is the whole reason I made the trip. He worked with me for over a month to find the perfect vehicle. Throughout the whole process he was easy to contact, knowledgeable on the topic, and so pleasant to work with. I absolutely love my new car, and I’m not sure it would have been possible without Ricardo’s help! Thank you Gillman Subaru!!
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August 2023 by Keith P.
Yes, the wife wanted a Subaru Crosstrek, apparently very much in demand with the recent redesign. We were very apprehensive about purchasing a new vehicle in today's market, especially a model in high demand. Gillman Subaru was the only local dealer that had a few in stock, so we paid a visit, and we're glad we did. Upon arriving at the dealership, we actually made it inside the building without being accosted by salesmen. Oh the humanity ... We worked with Ricardo Medina as our Sales Consultant, and everything went extremely well, just as we had hoped. We knew exactly what we wanted, and Ricardo was able to show us the Crosstrek we were hoping for. There was never a heavy sell or push to get into a higher trim level or different model, which is always appreciated. We also eventually met up with Sales Manager Hector De Jesus, who was more than generous with the pricing, despite the "threats" from my wife. We finally met up with Adam Smith in Finance, who offered a variety of optional warranties and maintenance options, but once again, there was no heavy sell, and the entire process went smoothly. Everyone we met was professional and polite, making the entire process as smooth as possible. Thank You !
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August 2023 by Katherine D.
Two stars only because Sales team was awesome! We worked with Bryson to buy a 2023 Ascent and he was fast, efficient, straightforward, and really fun to work with. Unfortunately working with the Service Department was the opposite. I am so glad we don't actually live here and won't have to depend on them for service! First, they didn't offer us a loaner car for a $1000/5 hr job (turned out to be 7 hours, everything they have done for us has taken longer than quoted) because loaners are given out based on a "hierarchy". Loaners have been standard at every other Subaru dealership we have worked with over the past 8 years (this is our 3rd Subaru, and we have moved several states with them, always went to dealership for service and it's always been great) So we drive 2 cars the 60+ miles to the dealership and wait in the area. During the 2 hours it took for them to clean the track of our drivers window, they scratched the tint (3-4 inches) on the windshield of our brand new car that we had just about 8-10 days before paid $1000 to put tint on ($499 for the windshield alone) AND LET US DRIVE AWAY WITHOUT TELLING US !!! It was obvious someone had seen the scratch because there were fingerprint smudges around it as if someone had felt it to see if it would wipe off or not. We noticed immediately and took it back. They were eager to replace the tint and "make it right" and offered a loaner this time. So I drove 60 miles in my brand new car with kids, switched over car seats to the loaner, and wasted time in the Selma area for 4 hours (how long they told me it'd take to replace tint) They text 5.5 hours after I dropped it off saying they were still working on it. It was triple digit temps and we were all ready to get our car and drive the hour home, traffic would start to build soon, so I went back to the dealership to see what was up. 6 hours after I dropped it off for a 4 hour job that was only necessary because they messed up, they're still tinting the car... the tint didn't sit right the first time and they had to re do it. I only found this out because I went in for it (otherwise I assume we would've kept wasting time until...?) So they let me keep the loaner and drove it to us to swap out the next day (today) This was their "making it right", which was only necessary because they messed it up. Over and over again.Update: When we got our car back we noticed the tint had set with many bubbles and glue. Took it back again. They redid it *again*. They did offer a loaner this time as well. They also noticed a scratch on another window that was a factory defect, so they replaced and tinted it. As long as the tint job is decent quality this time, we are satisfied, although the back and forth to get to this point was more difficult than it should have been.
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August 2023 by Niki S.
Had such a great experience buying my first Subaru. Bryson and Josh helped make the experience simple and enjoyable. Highly recommend this dealership.
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August 2023 by Jon Gann
I spoke with and visited other dealerships in the area, they had bait and switch tactics, and the attitude that the car would sell itself, take it or leave it. I chose Gillman because they treated you like a customer not just a sale. The staff was friendly and offered choices and options. I would recommend this dealership. It's a little bit further of a drive for me but definitely worth it.
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August 2023 by Johnny Ximenez
This was my sons first time buying a car. Stacey was very professional and answered all our questions she was very comfortable to deal with and did not push us or anything. I've been to other car dealers where the salesperson push you and Pressure you into making a decision in this case it was just the opposite made us feel like we were dealing with a close friend best of all my son was very happy with the Vehicle she sold him I highly recommend her best sale person I've ever Dealt with thank you so much Stacey my son is so happy