-
November 2023 by Eugenio Robles
We just purchase a mattress set from MattressFirm and the experience was great. Aaron was our sale representative and he was superb. His knowledge and professionalism was amazing. It was a great time with had dealing with Aaron. We will definitely do business with MattressFirm as long as we deal with Aaron.Thank you Aaron and God bless you and your family.
-
November 2023 by Vanessa Hill
Chelsea was so helpful! Friendly, energetic and knowledgeable! It’s rare that I find someone who knows their products anymore in retail especially with the ability to do research over the internet.
-
October 2023 by Kayla Moul
Really bad experience with this store. Went into store and ordered a mattress and box spring for my daughter. Was set up for delivery on Friday. They showed up with a queen instead of king. Called the sales person and was told it would now be Sunday. Nothing on Sunday. Then I call today on Monday and they tell me it was set up on will call!?!?! Lady on the phone tells me it can now be delivered Wednesday. They are too big to care about people. Next time I’ll order from a company that trains better and cares about their customers.
-
October 2023 by Herb Williams
Jessica is very knowledgeable, helpful and a good listener. She made our experience so positive. In a world with so few positive customer service experiences, she stands over and above. We will refer others to this company based on our experience.
-
October 2023 by Kavin Lovelace
I went in shopping for a mattress for my son and was greeted by Jessica. She was very knowledgeable and friendly. She helped us find exactly what we were looking for. Excellent service!
-
September 2023 by Jessica Marcano
Our experience at this Mattress Firm location was amazing! Jessica was very informative, helpful, & friendly! Would definitely come back & recommend this location to our friends & families!!
-
September 2023 by melissa sanchez
Friendly and professional staff. Jessica help me with a purchase of a queen size mattress. She help me find the right fit in the price range I was looking for.
-
September 2023 by Shawn Romero
Jessica Simpson was professional, fun, and knowledgeable. Our store experience was fast because we were pressed for time and asked for it to be quick. Our bed was delivered in less than 48 hours. Pricing was great. Blessed to have worked with her, and love our new mattress! Thank you!
-
September 2023 by Andrea Romero
Jessica S. was super fun to work with! Had toys ready for our 3 yr old. So we could relax on all the mattresses! We were really able to get all questions answered and make an informed decision without being rushed, and feel we got the best price for the mattress. Mattress delivered in less than 48 hrs!!! Jessica had us laughing the whole time!
-
September 2023 by TONY LAUREL
I had purchased a mattress at Mattress Firm in the past, about 10 years ago. I purchased from them again, yesterday, 8-30-2023. Mattress firm is doing a great job at recruiting, hiring and training their staff, because the two purchases were both fantastic experiences. Prompt service, great customer service - knowledgeable, systematic approach to find & meet my needs. Elizabeth helped me at the Forum West Store. She offered a couple of mattress choices, offered accessories, offered terms for payment, she listened and answered my questions politely and with a sense of humor. She had it together, she didn't skip a beat and never acted like she was in a rush. The paperwork process went quickly and smoothly. I am a loyal Stearns & Foster owner, I now own 2 and the price was affordable and reasonable. Thank you Elizabeth!
-
August 2023 by Lawrence Simpson
Chelsea assisted us and was amazing. She put up with our endless questions and back and forth decisions. Would definitely recommend her!!
-
July 2023 by Erica Mays
J. Frederick was incredibly helpful and extremely knowledgeable about all things mattresses. He went above and beyond to ensure that we found the perfect fit for our needs. I would highly recommend stopping by if you’re looking for a high quality mattress for a reasonable price.
-
July 2023 by Veronica Esquivel
Not only were Jessica and Kevin extremely helpful but very informative. They made what could’ve been a frustrating purchase so easy and fun. I did not feel pressured into buying anything I wasn’t sure of. They were both really nice and let us know what all of our options were before making our final decision. I must say their customer service was also on point.If you are looking for a mattress I would definitely recommend Mattress Firm.
-
July 2023 by Stephanie Green
Robert was supremely helpful and showed his expertise in helping us select two mattresses and frames that will best suit our needs. He worked tirelessly to get us the best prices and best quality for the money. The only downside to the experience wasn’t in dealing with Mattress Firm itself, but in their financing with Synchrony.Synchrony was horrible. Identify verification is important, but when it impedes the process to the point the customer is willing to walk away from a good experience, the partnership between the two companies is in danger. Synchrony and their system couldn’t verify my identity after trying 6 times with their mobile verification process. Then Neil from Synchrony hung up on me during the process instead of answering my question. He talked over the question to insist this is the only way to do it and I should “just go to website like he told me”. If it hadn’t been for the two hours we spent with Robert and how knowledgeable and fair he was with us - I would have walked away based on poor customer service practices by Synchrony. For us - we have the ability to pay up front for the purchase but the financing would have allowed us to do more with our money and to be thwarted because Synchrony’s verification system is inadequate was frustrating. We we not turned down for financing, we were turned down because the system wouldn’t verify my identity. On top of that Synchrony make a hard inquiry on my credit even though according to them they couldn’t verify my identity. I will be disputing that credit pull because Synchrony FAILED at even processing the application.
-
July 2023 by Betsy Sutton
Friendly greeting, wonderful service and loads of knowledge about getting a good nights sleep. Robert was exceptional in discussing different beds and we were able to make the best choice because of his help. We have always purchased our beds at Selma Mattress Firm because of people like Robert. ⭐⭐⭐⭐⭐
