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January 2024 by Theresa H.
Had service done there and had Doug as my service sales associate and he was absolutely phenomenal. Wonderful experience
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January 2024 by Linda K.
A smooth and seamless buying experience. Jimmy drove the new car to our home and picked up the trade in, which we greatly appreciated. He is an excellent sales person.
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January 2024 by Alexis G.
5 Star because the service is always 100. I love coming to this dealership because i always feel helped. Customer service here is always the best as well, i'm always attended & everyone knows what they are doing !
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January 2024 by John M.
We lost brakes on our SL500 and almost crashed our car. We own our own independent repair shop and used car dealership. We took the car back to our shop where we pulled multiple ABS related codes. We printed the record of our codes and cleared them to see what codes would return. The ABS problem never resurfaced, but in our research we found that this is a common issue with this car and that Mercedes had extended the warranty to 25 years from original in service date. It has a brake by wire system that was so bad they stopped using it on their vehicles. We called Mercedes of Selma to relay our issue and explain that we weren't currently having the problem, but we did have a print out of the codes and a picture of the dash when it happened. They said that would be sufficient and scheduled us for an appointment to drop off the vehicle. When we dropped it off we reiterated all of the above information and were told that the data we provided would be sufficient. They didn't look at the car for a week and when they did they said they couldn't reproduce the codes and they didn't have time to try and reproduce the issue. We were told it was our responsibility to duplicate and replicate the problem, and we owed them $300 for diag time that they apparently did. No repairs to the faulty SBC/ABS problem were made. We instructed them that the problem almost caused a wreck and we had zero brakes when it happened, but that wasn't there problem. We are now picking up our car and will have to drive it until it almost kills us again, and then hope that it continue to act up when it's taken back to Mercedes of Selma to sit another week and charge me another $300 for nothing. This is why so many people seek independent shops like mine for repairs to their vehicles. Unfortunately, when a manufacturer makes a defective car, they have to be the one to repair it, but only if it happens to them.
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January 2024 by Keyava H.
Mercedes of Selma always treats me like royalty. Any service I have I always leave there more than satisfied. I'm down right spoiled by this Mercedes Team. I refer folks to the Selma location weekly. Top notch customer service guys.
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January 2024 by calijd74 josh
Went to get help with a broken rear window. Someone broke into our car in live oak. Called these guys, and they patched up the window for free. Awesome customer service. If I lived in the area, I would definitely be getting my car serviced here!
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January 2024 by JennaLee Wasserman
Outstanding Customer Service. Beyond my expectations
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January 2024 by NEURO TTV
Great Mercedes Benz service facility
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December 2023 by Kim Z.
Smooth, efficient purchase. Friendly and helpful staff. This my second purchase from them. Highly recommended!
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December 2023 by Geoffrey D.
I use Mercedes-Benz of Selma for my vehicle service and maintenance needs. I must say each visit I have a wonderful experience. Also, each time Doug was my service advisor, providing fantastic customer service! Geoffrey
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November 2023 by Shelli S.
Staff was very friendly and helpful. Mr. Ben was great even went the extra mile to answer concerns and questions. Selma Mercedes is a great place with down to earth people that are there to help you through every process.
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November 2023 by Salena Y.
Customer service was outstanding. Mira was very helpful with a pleasant smile. One complaint, the car wash could have been better.
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September 2023 by John Fuentes
Very nice and friendly staff, Doug is an awesome service manager!
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September 2023 by Elizabeth Fisher
Over Price
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September 2023 by Olga Jimenez
Kimber at Mercedes of Selma was very courteous, very professional, has a big heart to customers like myself asking questions on my needs and wants. She deserves a Bonus for making us feel welcomed.
