Northern Tool + Equipment has been providing high-quality tools and equipment to businesses, contractors, and DIY enthusiasts since 1981. The company takes pride in its customer service and product expertise, ensuring customers find the right tools for their toughest jobs. Northern Tool + Equipment is an authorized STIHL product and service dealer, offering small engine repair services for generators, pressure washers, compressors, and more. Customers have had mixed experiences with the store. One customer was satisfied with the prompt service and repair of their Dewalt air compressor. Another customer, Jason, praised the exceptional service he received from a staff member named Jason, who helped him with his Stihl leaf blower purchase, providing a detailed demonstration and guidance on the appropriate fuel to use. However, some customers have expressed concerns about the store's accessibility and return policy. One customer noted that the store is located 45 minutes from their home and wished for a closer location. Another customer had a disappointing experience with a Stihl blower return, where the staff claimed the box was damaged and charged a 10% restocking fee, despite the customer not making a big deal about the condition upon purchase. Overall, Northern Tool + Equipment has a reputation for providing high-quality products and services, but some customers have encountered challenges with the store's policies and accessibility.
