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November 2023 by Ethan Blohm
Builder grade, low quality work. Had them out to my house a few times because of some new home warranty work needing to be fixed. Every visit had to be rescheduled because the worker showed up with the wrong materials. Missing grout around tile work was "fixed" by adding another thin layer of grout and replaced a few crooked tiles. Shortly after that thin layer started falling off and my shower floor grout had multiple locations going from white to gray, I called them out again. Once again, they thought putting another layer of grout would fix it..... needless to say I now have grout and tile work that is not acceptable in my year old home. Also, the workers they sent only spoke Spanish, so it was impossible to explain to them what issues I was having and it was even more difficult to show the translator on the phone what we were looking at.
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December 2022 by Samantha Norlin
If you are researching flooring companies for personal use, take this company off of your list. I am having to endure them via Perry Homes Builder and it has been a horrific experience. I have been trying to get issues with our original carpet install addressed since December, and it is now almost mid May I have had 3 appointments with no shows along with endless phonecalls just trying to get those appointments made. That is not including all of the conversations my builder has had with them trying to get our issues addressed. Trying to get any sort of communication and action taken to complete a job in my home has required hours of my time. I explained at one point recently this week to a Field Operations Manager, Alex, that I feel like a can being kicked down the road from one employee to another. I have had endless dead end phone calls with his employee, Richard- Areas Sales Manager, and it has been exhausting and pointless. Alex was very appologic (like many of them have been during initial conversations) and it ended up being total lip service once again. No follow-up. No returning phone calls after initial conversation. I have spoken to several members of their Warrenty Department time and time again and no one is reliable or dependable. I constantly get responses like "I am so sorry, let me look into that and get back to you," "I am so sorry, this is not normally how our company operates," "Let me reach out to such and such person (or department) and get back to you." And rarely have I ever actually heard back. I usually have to start the whole process over again of calling David (the person who fields calls to the main number) and get transferred to the warrenty department to try and follow up on previous conversations. This complaint so far is based entirely on the extremely poor customer service I have received over the past several months. The fact that I am even having to have these conversations in the first place should be a red flag to anyone looking at reviews to see if they should hire this company. My home is brand new. The carpet in one of my first homes that in owned that was built in the 80s had carpet installed more securely and professionally then this brand new home. There were gaps all along our stairs in various areas along the edges, clearly showing poor cuts being made. Bubbling on several stairs. Places where the carpet was either too short or there was too much and the excess was stuffed. Our transitions from carpet to tile are already breaking down and there is a dip in that location apparently where a tack strip is located. Not only does this look unsightly, but it hurts when you step there because of the tack nails. As you can see from other reviews, there are several others who have had similar services. Good luck with your searchEdit: I now see that all of the negative reviews have been removed. Mostly likely mine will as well.Services: Install flooring
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December 2022 by Jade Irwin
Wisenbaker San Antonio was amazing! Sherry was such a pleasure to work with and was on top of every detail and kept me informed throughout the entire process. Their crews are tidy and professional and were fantastic at getting the job done correctly in a timely manner. Because of our wonderful experience, we look forward to working with Wisenbaker on other projects in the future.Services: Install flooring
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December 2021 by Cabover Quik
These guys don't waste any time getting truck traffic in & out. Parking lot is cluttered early in the morning with pickups loading building supplies.
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December 2021 by Deepika
They built cabinets (study and china cabinets) for our new house. Really good work!
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December 2021 by Todd Bouchard
Awesome 1 stop shopping for interior home decor.
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December 2021 by Ashley Alexander
Nice place to eat for your very first time amazing
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December 2021 by The luna The bear
Fabulous
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December 2020 by Duane Griffin
Great builder service provider with excellent customer service.
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December 2020 by Darlene Sandoval
Great service
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December 2019 by Hugo Chacon
Great tile and flooring warehouse
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December 2017 by Scott Grover
Worst tile job ever.
