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March 2024 by The Gribnits
The staff was very friendly and the only reason we didn't leave immediately. That and everything else in town was booked.The room was way overpriced for how bad of condition it was in. The room had a bad odor and the only thing in the room that was clean were the linens. There was pet food on the floor behind the bathroom door. Trim was falling off walls. The bathroom door was hard to close and did not lock, the shower was rusty and clogged, and the toilet seat was more of a swing than a seat.
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March 2024 by Michelle Moore (Official US Traveler)
Our hotel room faced the interstate and the windows did not have a very good seal at all. For the first hour, I seriously thought there was a racetrack nearby. Finally, after the noise did not cease, I went to the window to see what was happening outside. The wind was blowing thru the corners of the window and causing a roaring noise as each car or truck would go by on the interstate, just like when the cars go around a racetrack.Also, I thought the tub was just rusty because of all of the orange on it. But when I took a shower, I realized it wasn't a metal tub, so the rust was actually crud on the tub.The toilet was really loud and so was the sink, because the original drain assembly was missing. They had a rubber plug that you could use, but the sound of the water running in the drain would wake anyone who was asleep.Like most people, I check the mattresses when I check into a hotel room. The side of the one was very stained, and disgusting.The heat/air unit was not working properly. When we arrived it was 59 degrees in the room. The heat would go from 70 to 59. You could not adjust it to anything in the 60s. It was either too hot or too cold.On the good side, we were given a bottle of water and a cookie at check-in. They also have made to order eggs at this location. The staff weren't necessarily rude, but I wouldn't exactly call them friendly either.This hotel is listed as a Best Western Plus. Outside of the room, it looks like that. But the room was horrible, and that's where you stay. We paid less for the two regular Best Western hotels we stayed on this trip, and they were significantly better rooms than this hotel provided.
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March 2024 by Karissa Surdyk
The staff was polite and friendly, breakfast was great. The room not so much. My shower was luke warm at best. 3rd floor with my service animals was kinda a hassel. The coffee machine was very canterkerous and I gave up. The worst of it was that the TV did not work. It was not a bad stay but for the price I had a higher expectation.
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February 2024 by S Bridge builder
Rooms: Tub faucet broke, moved to another room, a/c not working, moved to another room, a/c not working. Done moving, trying sleep without on lumpy pillows. I’ll go down the road next time
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February 2024 by John Berry
Typical Best Western kinda caught where it was. GREAT people. Got my eggs cooked just right. Accommodating & friendly. Short staffing is expected so these folks were working for real.
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February 2024 by T Press
Made to order eggs for breakfast!
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January 2024 by Diane Hensley
Clean, comfy, good breakfast, fantastic staff. Very happy with our stay here.
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January 2024 by andrew butkovich
Had to constantly replace keys, was told it was my fault! 5 replacement keys 4 hours. Otherwise a fine hotel.
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January 2024 by Bruce Olson
This smaller size Best Western is very nice! Very clean rooms and an Excellent Breakfast!We are staying here again on our next trip through the panhandle of Texas.
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January 2024 by Patrick Bramlett
They feed you real eggs, made to order. It was good too.... no powdered
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January 2024 by Dawn Akers
My favorite in the area.
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November 2023 by George Townsend
I've been driving through shamrock on my trips home. I'd had been on the road for about 15 hours. Stopped here for the night. I arrived just after midnight. The clerk was helpful getting me a room. She told me the beds were incredible. She was right. After so many hours in the car. The bed was heavenly. Room was awesome. I was told check out was at 11. I had planned on sleeping in. However, at 8 am was the pounding on the door , house keeping. Ugh guess I'm not sleeping in today. I figured it would be hard to try and go back to sleep , so I checked out I stay in many best western for work. First time I was ever woke up like this.
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October 2023 by Chuck J
Checked in 1100pm. The a/c didn't work. Room was hot. Frt desk gave me an attitude and said, "you realize it's going down to 44 tonight? You probably won't even need the a/c." (it didn't even get close to 44)Second room, a/c wasn't turned on. Turned on and started unpacking. Room was still hot and humid and a/c barely working. Tub had stains, sink didn't have a stopper and room had somewhat of a bad smell. Too tired. Tried to open right side of big rectangular window. Frame was very rusty and taped shut. Got other side open but there where holes in the screen. Turned lights off and laid down. Awake 15mins later - bedbugs. 2:30am we're packing up and moving to 1st floor.A/c was somewhat better but not good. Window shears were dirty, very stained and had holes. Refrigerator had such a bad terrible smell we couldn't use it.Next morning we left the room at 9am, got back 10pm. Went to swipe the entry card and the door swung open. When the cleaning person left it that morning, they never completely closed the door so the room was left open all day.We come to Shamrock quite a bit and always stayed here. Not anymore.
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October 2023 by Stephanie Putt
Don’t pay for the Jacuzzi suite. Jacuzzi doesn’t work. Hotel will not give you a price break. Front desk is unhelpful. Hot tub and pool are scummy. They looked like ponds. I don’t think there was any chlorine in there at all.
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August 2023 by Charles
Wendy, the innkeeper, was very friendly & helpful. Everything was clean. The lobby is nicely decorated & inviting. The breakfast was very good. Our room was clean & the mattress was comfortable. I highly recommend!
