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December 2023 by kris h.
We had a good experience. The hotel was spotless. The beds were comfortable. TV had a ton of channels to choose from. Staff at the front desk was friendly. Only room for improvement would be that our keys kept not working, and the coffee wasn't good.
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November 2023 by Rachel bell
Clean, nice, spacious rooms. Great breakfast and service. Neighborhood was quiet.Rooms: Rooms were really nice! They have everything you need!
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November 2023 by JAKE REIMER
Took a long time to check in, booked thru a third party and they couldn't figure out how to work their system on the check inn process.breakfast is 7am to 10am on the weekends but this Sunday morning they didn't bring the coffee out till 7:15 there were 5 or 6 people just standing there waiting for coffee. just didn't seemed like the staff had any sense of urgency what so ever.
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November 2023 by Tony Pantoja
Great place, very welcoming and super clean. The beds are very comfortable. The parking is great and in a great location. Restaurants are walking distance. Thanks for the hospitality.
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October 2023 by Kay Powell
The beds were stiff and noisy. The person at the front charged the wrong amount to my card. Loved having a seperate room from my kids.
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September 2023 by Lisa W
I stayed the weekend of August 25th 2023The room was very clean and they had water bottles and rice Krispy treats in your room when you check in. The towels were folded ina unique way. I really appreciate things like that. The hotel is in a good location with restaurants and Cynthia Woods pavilion minutes away. However the remote control in my room didn't work well. I could turn the tv on and off and the volume up and down bit would not change channels. The front desk clerk tried to help and offered other remote for me to use and it still wouldn't work. She even sent a maintenance guy to attempt to fix it, but he didn't speak English so there was a language barrier. Overall I even though my room was clean the tv remote not working was a inconvenience so I won't go back.
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August 2023 by Kathleen M.
We recently stayed here for a weekend to celebrate my cousin's wedding anniversary party and it was a great experience! My grandmother was with us, and the room was incredibly accessible (we selected an accessible room), with plenty of space for maneuvering her walker, tons of functional storage with nesting furniture, and a plethora of outlets. The bathroom had rails near the toilet and in the shower, as well as what appeared to be an attachment for the tub as a set for someone who couldn't lower themselves into the tub or stand long enough to shower. It was really a thoughtfully designed space for different people with different accessibility needs, which I thoroughly appreciate. The breakfast was also phenomenal, with your standard waffle maker, plus egg scrambles, breakfast sandwiches, a cereal bar, and an oatmeal bar with a plethora of toppings. I really enjoyed the oatmeal bar and my sister and mom both loved the breakfast sandwiches. The juice was a little disappointing, but I've also become accustomed to fresh-squeezed orange juice, so that's entirely a personal preference at this point. I'm a little bit of an orange juice snob these days. The biggest detraction for this lobby area is actually the decor which burned my eyes with how garish and mismatched it was. All of the wallpaper in this hotel was hideous - especially the faux wood wall wood paper that was cool-toned neutrals with the occasional pop of orange...delightfully paired next to brick red accessories. Thankfully, the design aesthetic did not decrease the comfort of the hotel and provided a great breakfast conversation. The only thing I didn't really love was that there were several things in our room that didn't work or didn't work well. The bathroom vent/fan did not work at all, and the bathroom was not really soundproof.... Not an ideal situation. Additionally, there were two shower heads in the shower/tub in addition to the tub spout, and when you turned the tub on, the shower rained down too. I tried everything to turn it off, but the system was broken so I just dealt with it. Weird and a bit of a nuisance, but not a major issue. In the shower, they also had large dispensers for shampoo and body wash, but there was no conditioner? I always bring my own toiletries, but if you don't and come expecting to use what they provide, be prepared to have no conditioner. The toilet seat lid also slammed down every single time unless you slowly lowered it, and it went down fast, so if you weren't firmly holding it, be prepared for a loud bang. Same with the bathroom door.Otherwise, the room was clean, the HVAC worked well, the beds were comfortable, and it was a good stay! I won't say it was the most incredible hotel I've ever been to, but this seems like it would be a nice place for an extended stay - especially with the breakfasts! There was plenty of free parking in the hotel lot, and it's fairly near to some nice areas and major roads. They did have a gym (and I believe a pool), but I did not use either of these amenities. And finally, they're pet friendly!
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August 2023 by timothy mcquinn
Houston was 100+ hot the week I stayed. Air conditioning kept the room
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July 2023 by Cristen LeLeaux
One night stay for a concert. Easy access to hotel and good food close by. Nice rooms and great service.
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July 2023 by David Webb
Juan made my stay at Home2 suites. First I had trouble setting up my reservation using my diamond points, he guided me to call the diamond desk, I didn’t know it existed. Made a reservation for me to hold a room for me then after getting it all straight I got what I was looking for. Great customer service. Later my first night I discovered my air conditioner wasn’t working, Juan promptly came to my room to attempt to remedy the problem then switched me to another room after he made sure the ac was working. Great work
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July 2023 by Michelle Chenevert
No complaints about my actual room. Room was fine. It is a pet friendly hotel, so at times barking was an issue with one specific dog. Front desk was not always staffed and hard to find help. When staff did come they were not welcoming. They turn off the lobby lights and kick you out at 10:00 PM, so catching up with friends or eating a late dinner in the lobby seems to be a problem. Breakfast ended earlier than scheduled each day so I did not get to try breakfast that was supposed to be stocked.
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July 2023 by Wade Newell
There are too many good choices in this area to ever book this hotel again.Upon arrival, there was no toilet paper and 1 towel in a room for 4. Everyday i had to go to the front desk to receive those items due to our room not being serviced for 5 days. Another family in our group requested room service and was denied!They cut the breakfast hours short by only starting at 7 am, but not stocking until well after, then clearing it by 9 am. This location did not provide the amount of breakfast items we normally have the choice of at Home2Suites. They costs us much more money due to not having adequate breakfast service hours and supply.
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July 2023 by Terrin Wilson
This place is Mold City on steroids. Do NOT stay here if you have a mold allergy. Every floor’s hallways have mold hiding behind the wallpaper and on door frames. I called corporate after my stay to ask for some sort of remedy to only be belittled and gaslit. I normally love Home 2 Suites, but this one is bad.
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July 2023 by Brandy Baker
Clean rooms and common spaces. Pool was nice and clean. The only complaint is that the front desk was often not staffed, so you had to call to get someone to help you.
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June 2023 by Alex W
Diamond member for years and was refused 1 hour late checkout. I had to work 1/2 day and wanted to come back and dress for traveling. Front desk refused my request.I called the hotel GM and left a message!I’ll take my business to another hotel the next time I’m in The Woodlands Area!
