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January 2024 by Lauren Hicks
The best store in North Houston- full of seasonal decor, gifts, furniture and so much more!Fabulous and talented staff to help you with all of your needs.
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January 2024 by Suzanne McCotter
What a lovely place to shop and such friendly staff!
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January 2024 by justin woods
Great people, great products in an amazing space.
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December 2023 by The Thumbs Critic
? The staff was very polite and helpful.? I generally loathe shopping at these types of stores and tried my best to kill time while the fem-bots of my family shopped (but that's a personal problem).
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September 2023 by Linda Brown
I’ve shopped at Picket Fences for years and love this store! Staff is professional and creative in their designs. Please experience this beautiful store for yourself! Holiday shopping is especially delightful!
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December 2022 by Lauren Shanahan
Well the customer service ? None zero. Found a few things non seasonal as what they carry is all the same made in China stuff. What really was irritating was that when I went to pay I was told I needed to tap my card instead of inserting my card… very rudely… really because I didn’t see the person in front of me being told to tap. Also I wasn’t asked if my phone number was in the system…. .I will never return to this rude establishment..
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December 2022 by Victoria Mosher
AWFUL customer service. Lady has hung up on me trying to make an order and inquire on a couple things. Never will I waste my time here again. It’s happened several times the disrespect.Plenty of other stores with the same decor, with better customer service. Please don’t waste your time here! Customer service makes the shopping experience that much better… spend your holiday shopping somewhere where spirits are bright!
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December 2022 by Peggy W.
Went on Wednesday the 7th, spent over $400 on Christmas items, the register that I checked out of had a return policy sign that said 48 hours for returns, seemed an odd time frame, but ok. I had about $100 worth of items that didn't work, so took them back on Friday the 9th to exchange for different colors, was told all sales after Dec. 1st were final! I pointed out the sign by the register that said 48 hours, was informed that didn't apply to holiday merchandise , I was exchanging items, not sale items, just simple exchange, and probably purchasing even more merchandise. I do not understand this policy and it should be stated in person that you could not exchange or return anything! Last money they will get from me, and a really foolish policy.
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November 2022 by Lauren S.
Wow... not a friendly employee to be seen. Then when I went to check out it was demanded of me to tap my phone and not insert my card. What? Really? She didn't demand that from the 2 people before me. I don't like to tap my card and it's an OPTION. The cashier was judging me period. This cashier also didn't ask me if I was part of their email list like she had asked the women in front of me. Listen your goods are all imported from China and not as high end enough to insult and judge your customers. I myself having a successful small goods store outside Chicago know that you don't treat customers in this manner . Get a clue and learn real customer service. And I will never step foot in your store again.
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June 2022 by Lynn J.
They have a lot of nice things for your house and gift giving. I ran into a lady that told me to check this store out. I went that day. It's kinda pricy. Some of the employees say hi. One asked if we needed help, otherwise they will leave you alone. Which is nice so you can walk around and look at everything. Their is a lot to look at! I give them a 1 star because the owner is a witch with a B. She has her nose stuck up in the air as if she is better than everyone else. I was talking to her, but she knew it all. I was actually trying to give her free help on her Yelp account. A lady behind the counter said the hours were wrong, so I was telling her how to fix it. She was so rude with letting me know how she felt about my free help. My sister and I looked at each other in shock. Some people are just rude and think they are goody two shoes. That's the last time we will step foot in that store. Most of the stuff they have we could get where my sister works anyway at a gift shop pharmacy. Save your time and don't stop in. It's pricy anyway!
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February 2022 by Windy Chi
I have been there numerous times. Spent money. Never greeted. Rude ladies and poor customer service.Will not be returning. Too many other places to spend money at.
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January 2022 by Jana W.
I needed a couple of silk flower arrangements and this place nailed it. Jan, the designer was excellent, helpful and friendly. I will definitely be back! I will post the pics of the arrangements as soon as I pick them up.
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December 2021 by Hannah Helmke
They have a lot of beautiful decor, some overpriced, some reasonable, but the staff was completely dismissive. After a few unsuccessful attempts to get help on the floor, I went to the register and they had no interest in helping me. It was a little after 5 and everyone seemed more concerned with closing up for the day. I found a few things I would have liked to purchase, but decided not to based on the service I received. I expected a small business to have more interest in helping, but might as well have gone to Hobby Lobby.
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December 2021 by Lindsay Hamilton
So much beautiful decor here and the ladies that work here are so sweet and helpful.
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June 2021 by Billie Meadows
Fancy shop with lots to look at.
