-
September 2023 by Mike B.
Wow! Home Depot has NOT done inventory in 2 years, I was told! Says there were 9 of my item in store, drive there and they're gone! Put a damn disclaimer on your website or in store recording when I input the screen number and it confirms there a 9 in the store.
-
August 2023 by Hayden W.
I purchased a dishwasher at HD which included installation and disposal of the old dishwater. On the delivery/installation date, the installer said that he couldn't install the product without a plumbing repair. Upon completion of the installation (two days later), the installer said that because there was insufficient room on his truck to accept the old dishwater, his company would pick it up on the next day. No one came on the next day. When I contacted HD to find out when the disposal would be completed, I was told that the old dishwater would be picked-up in 2 more days because of HD's failure to complete the required documentation. Of course, this entire transaction was totally unacceptable. I will never use HD again for purchase of an appliance. This is a good example of why consumers do not trust big box retailer services
-
February 2023 by Jonathan U.
Joshua I believe his name was forgive me if I'm wrong , but he help check me out at self checkout today (2/8/23 and he was super cool and helpful and definitely made my morning a lil less stressful appreciate it .
-
January 2023 by Jennifer A.
The nicest man, Moe, helped me out at this Home Depot! As I'm driving to and walking into a home improvement store, I always send prayers up to the highest heavens that a helpful sales associate will be somewhere in the building and not already assisting someone else. Getting an unknowledgeable college or high school kid is always so frustrating. I purposely go out of my way to find the older retiree looking guy or gal bc they typically know where stuff is and what you probably need when you have no clue. That night, I needed both a kitchen faucet and a toilet fill-valve. Moe was super patient, helpful, and kind to me. Plus his cool accent was a nice added bonus. He was funny and let me know that they also have a Larry that worked the day shift. He wanted me to keep an eye out for a Curly so they could finally have their full 3 Stooges on staff. So folks, if you know a Curly that would like to work the midday shift at this Home Depot, please holler at Moe and let him know! He's awaiting that 3rd Stooge.
-
January 2023 by Katherine S.
I went into return two items and a supervisor name. Katherine assisted me after waiting 30 minutes for the return. The only register that was open was busy on their cell phone. Until finally after she got done, the girl, Catherine decided to open a second register after people had waited for good few solid minutes. She was not only disrespectful she rude and a liar. I asked to speak to her supervisor and she refused to call anyone, then she completely ignored me and said I'm going to help another customer and moved another register, left me standing there. After that I ran into Ruby, who is super sweet, helpful and considerate and not even a supervisor nor manager. If someone should be a supervisor in that place is definitely should not be a Catherine, unless that store wants horrible customer service. Ruby was hands-down, a gem.
-
November 2022 by Hayley R.
Employees need a better managerial team. The garden section is semi good on perennial plants. However, staff seems to close up the garden shop early on n Saturday's "bummer". I'll be be back for the upcoming clearance deals "that's for sure"!
-
July 2022 by Celeste K.
I was not told to pay extra to have the 4 toilets that I bought to be brought into the house. So of course they are sitting on a pallet in the drivewayDid I forget to mention that 2 of them go upstairs . When I called the store I was transferred around.Need some sales and customer service training at the 249 near Louetta location in Houston Tx
-
June 2022 by Yan C.
I believe I've been at almost all the Home Depot's around Houston area! I feel like they all similar but people who help you out here and there a little better and sometimes even go above and beyond in different locations !
