-
December 2023 by Mo S.
As I was getting my wallet out at the cash register, the employee checking me out said "you can go ahead and start putting things in your cart" as if this was my job? My understanding was that I place my groceries on the belt, the employee scans and places them in the cart, but apparently we also have to do their job for them. Absolutely ridiculous and unprofessional.
-
September 2023 by Robert D.
9/15/2023 It's not a bad store, but when I needed to take my medicine, their water fountains did not work. So I went to a cashier and relayed that their fountains were not working, they said it's because of Covid. WHAT!!!! Covid!!! Are you guys forReal!!! Everywhere I have been, the water fountains are now working, and there's never been proof that they caused any harm to begin with!! so I decided I had to have water and I got in line with 18 people in front of me to buy water, nope, that's it, good buy!! if you can't provide water to your customers, then hand out free water bottles!! Covid, what BS!!
-
June 2023 by Hong Zhang
Came at 9:20AM with an appointment for tire install, but was told to wait for 2 hours. OK. that's a little longer than expected but, just waitted in the club. 2 hous later thinking it was almost time so checked out my cart, but had to wait another 45 minutes before finally got my car with my melted grocery.
-
April 2023 by janet mcniel
Can not get membership card for special.
-
February 2023 by Emily E.
Worst customer service I've ever experienced. Whoever was working the register at the cafe today around 11:00 on 2/15/23 (wearing a yellow or lime green shirt) needs serious coaching or to be let go. After my family sat down to eat our food, I went to get napkins, but the dispensers were completely empty. I walked back up to the front of the line (I apologized to whoever was ordering) and I politely tried to notify the cashier that there weren't any napkins. Before I could finish, she stuck her finger in my face and with SO much hostility said "YOU need to hold on." I was absolutely mortified by the way I had just been spoken to. I had to find a Manager to let them know of the situation, but I also wanted to leave this review to ensure the issue is resolved. I hope someone is monitoring these reviews.
-
November 2022 by Nate T.
I got dog food that was in the wrong place went back to get the right one and they did not even have anymore there smh thin had to wait 10 mins to get out the because only one person was working the front. Is this what I I payed 100$ for just to shop there and have to deal with this
-
November 2022 by Rafael S.
It a good place with good prices, however it's a time for more than a price, a little bit of variety in size and color in the clothes can be improved. And a better customer service, a big store with only one person for customer service whiteout Spanish speaking I think it couldn't be acceptable, in addition was so rush of course, taking phone call, a large line, it's a stress. I want to obtain my Sam's card I hope the next time I have a better service
-
August 2022 by Rubio R.
We came here to pick up a fridge that my sister ordered online and I was very surprised how fast we got in & out of here. We pulled in to the pickup area and called them and they told us it would be 5-10 minutes before they brought it out. Not even 3 minutes later 2 very nice employees brought out the fridge, loaded it in our car and that was it. Fast, friendly service.
-
August 2022 by Lydia S.
They asked for my membership when I walked In , I paid scan and go , that's was easy no line to wait in , went to the cafe and they asked to scan my membership again, and then on the way out I was asked to scan my receipt on my app and asked to scan my membership again , the whole point was to get the items I needed an leave , it was more of a hassle to keep getting my app out scanning the membership , plus they took the computers away , to order food from the cafe . what is going on with this location?
-
January 2022 by Janet Boretski
Tonight Tee and Kevin went ABOVE and BEYOND!! They worked as a team to find a patio set that we thought they had sold out of and then they even helped to load it in our truck!! Very impressed with the customer service we received!!
-
December 2021 by Bree D.
I would choose this location over the 1960/249 location ANY DAY! The staff here are much nicer and the store is well kept. Not to mention, it's easy to get in and out of the parking lot without getting "dumped" on by the influx of birds hanging out in waiting... That said, the food is always fresh, the checkout easy to navigate and as usual - the pricing is well...it's Sam's.
-
September 2021 by Sha H
Save yourself some time. This Sam’s does not work on aftermarket wheels (even though their photos are full of them). This was never an issue with the Sam’s that I used in the Dallas area. The employees were courteous and probably very bored - it’s the middle of the day and not one car in their bays.
-
July 2021 by Paul Smallwood
the stupid lying to get out the door with your already purchased product was all the way to the f****** pharmacy absolutely ridiculous you have already purchased your f****** product you have a f****** receipt in your hand you have to stand in line for 20 f****** minutes to get out of f****** door with the product that you've already f****** purchased with the f****** credit card or cash
-
July 2021 by Rosemary Sanchez Salazar
my first time coming here and i loved it and very clean. and big
-
July 2021 by Joe L.
Been to other Sam's Club, but this one is got to be the worst in the USA. First, the sales personel do not care about the customer. The sales folks will be visiting and wasting time instead of helping check out folks at the self check lines. When you call on them, its like your are bothering them. Nobody needs attitude when one goes to the store. Same thing when exiting the place. what is the purpose to check each item again? why have these folks check us out instead of doing it twice? Going to check Costco when renewal time comes!
