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October 2023 by Barbara Alpha
Oh my goodness , there is not enough space on here or even enough days in the week to describe how amazing Cathy French is and has been since day one ! She has always gone above and beyond for all of her customers .I cannot thank her enough for how much she has personally assisted myself along with the ministry that I’m a part of for years .The branch is amazing , each employee is professional as well as friendly to the point that you feel like you genuinely matter . It’s actually a joy to go into the bank and see everyone!There are always smiles , fun stories and it feels like home . At a time that online banking is so popular, I still see many people come into the branch like myself, simply because we love the people that work there.
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December 2022 by Wanda Odom
I had a wonderful experience with the manager Cathy French. She went above and beyond to help me. I highly recommend her for you banking needs.
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December 2022 by Derek Colvin
We have banked this location since it's opening in the early 2000s and have been Woodforest customers even longer.I've always received perfect service and we are extremely satisfied with Woodforest Bank
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July 2022 by Lucy Garcia Reyes
Great personal service
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February 2022 by Cedrit Johnson
Julissa Garcia is a true blessing to the customers she value and love shows every time she take great pride in helping others she has been so helpful to my wife and I we honestly believe she's our guardian Angle we need more people like her it's professionals like her that let's me know I made the right choice by banking with woodforest
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December 2021 by Perry Says So
With a courteous, knowledgeable and professional staff, Woodforest has this convenient location with walk-in and drive through banking. ATMs are also available.
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November 2021 by Pat Boone
With a courteous, knowledgeable and professional staff, Woodforest has this convenient location with walk-in and drive through banking. ATMs are also available.
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July 2020 by Alison Yee
Great customer service at this branch! Love the team!!!!
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July 2020 by Mary Wood
Customer at this location since 2013! Best banking service ever! My concerns are always very well understood
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June 2020 by Sally H.
My mother-in-law opened an account with this bank because it was within walking distance of her apartment. When she passed away, I went into the bank and gave them a copy of the death certificate, added myself on the account and picked up a debit card. I left thinking all was well. Weeks later, we get a call that the account is frozen because the IDs are expired. They said they would take care of the issue, but I tried to deposit a check into the account and they had closed the account and mailed a check for the balance of the account!!!!???? This is the most horrible bank that I have ever used. They were not even concerned that they were losing over $10,000! I am very disappointed in their customer service.
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June 2020 by Melissa C.
Where do I start with Woodforest. They are the most outdated bank I have done business with. The only way to activate their debit cards to to go to a branch and use the atm. There was fraud on my debit card, my account was drained, they only caught 2 of the smaller transactions, and reversed them. They said I would have to do a dispute for the rest of the charges even though they were only minutes apart. They make you come in to a branch and sign forms about the fraud, this took me about 30 minutes in the branch. They told me I would get the money back in 3-5 days. That's not the norm, first off. I called back in 4 business days to check on the status to find out the papers were never "sent in" from the branch I visited, so they can't process my money back to me. The customer service "manager" couldn't get ahold of the branch I signed papers at, so they have to request the papers electronically. I was on the phone for 25 minutes while she tried to get someone in the branch to answer the phone, just for her to tell me she couldn't help me today because no one would answer the phone at that branch. Then she continued to question me as if I never went in and signed the papers. They said they do not have to give me any type of provisional credit for the next 10 days and they will get back to me. This bank is a joke.
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July 2019 by Stephanie Tully
Woodforest is really going down the drain. Worst customer service at this location EVER!! I went to deposit a check that was an homeowners insurance refund. It had myself and my ex husband on the check. We both signed the check but the teller said she couldn’t deposit it. Now... I literally deposited an exact same check the same way just 4 days previously. Same company, made out the same way, just a different amount (apparently a lot of times mortgage companies send 2 checks out). It’s VERY frustrating and a HUGE inconvenience to a customer of over 10 years to deal with this. If it was done once, it should have been done again. Don’t make up random policies and apply them when you feel like it. Fortunately, my ex and I are on good terms and he can meet me, just have to drive another 30 minutes out of the way. Thanks Woodforest for doing the right thing. ohh and get with the times.. how about incorporating Zelle or updated ATM’s that take cash deposits - similar to Chase.
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July 2019 by Tammy Engel
Very helpful staff
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June 2019 by Dale P.
This bank has AWESOME employees. I always feel welcome and the manager, Cody has his staff together and is very professional!
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February 2019 by Frankie Angelo
Great customer service from this specific bank .
