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December 2023 by Tom Kolles
I ordered a battery online because I received an email and just happen to be in the market for a new battery. The site said that they had the battery in stock, I pay for the battery and get a call that says sorry the battery you ordered hasn't been in stock for weeks, but hopefully we have it tomorrow. It was 6 o'clock. Tonight I go to pick up the battery now that I can make it there and I am told they can't install battery because they are doing a phone repair. Ok I will wait, the individual behind the counter says and I quote "That isn't how this works, I am leaving at 7 and we will only have one employee at the store. I said well I will wait and we can get it in between 6 and 7. He refuses and tells me to come back tomorrow before 5. I was also told it isn't their issue the website said they had battery in stock by the same individual. This is 100% the absolute worst customer service I have had with any purchase. The guy behind the counter doesn't want to do his job he is paid for apparently, or if it falls in his hours, not the company's posted hours, but what he has decided fits for his schedule. Please think twice before purchasing at the Sherman location.
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November 2023 by Alterego1101 (AlterEgo1101)
Great experience! I was looking for a very rare watch battery, and Batteries Plus did not disappoint. The staff was wonderful, making sure I got exactly what I needed. If you need bulbs or batteries you will most likely find it here. Personally, I won't go anywhere else.
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September 2023 by Tiffany Fisher
Broke my $750 key fob. Never heard back from them regarding a replacement. Fine for other stuff, but don't let them change your key fob battery.
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July 2023 by Kathy McCord
The sales Clark was professional and Tell me he was the main guy that installed watch batteries when people came in! Good thing because that's what I was there to do,He was done in a couple of minutes It's just amazed me because it's quick
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July 2023 by Jerry Pool
Bought a battery a few months ago and I started having issues with it and I took it back and they replaced it without any problem.
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June 2023 by Alyssa Allen
Jonathan has amazing customer service he went above and beyond! Thank you for being so kind!! We need more of Jonathan in customer service!!
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April 2023 by James steller
Perfect. He put a battery in my fossil watch for a very reasonable price.
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December 2022 by Ron Shantos
I needed a new battery for my older iPhone. Batteries Plus had one and they were able to solve my iPhone issue. They were very friendly and I would for sure return to them for help.
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October 2022 by Geneva Wallis
It has been awhile since I have been, but the people are very helpful
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September 2022 by Cheeka Cheeka
I was greeted when I walked in and I was helped immediately. It's always nice to have great customer service! An associate Jared, who was very professional and nice, diagnosed and changed my car battery for me in less than 20 minutes! ?
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September 2022 by Bridget Mckinney
Very friendly and good pricing on batteries and carry a lot.
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August 2022 by John Smith
Had a terrible experience. My battery health on my phone was poor and I was told that when the battery was replaced that the battery was “new” but they lied because it was clearly refurbished and they did not have the decency to tell me the truth and I paid a lot of money to have a phone that was in just as poor battery health when they “replaced” it as it was when I came in! It was unfortunate that my phone is still in poor battery health and I came in for nothing.
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July 2022 by H Cox
We needed 4444 batteries and there they were and reasonable.
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February 2022 by Swemy Potter
My husband took my phone to get screen fixed got it back the next day and they immediately said and made me sign a paper that said no warranty I was OK until the next day the phone started running hot at charging and the screen was messing up again when I called the store the employee that answered said there had been other issues with the phone but instead of letting me know they just had not said anything about it because that’s not what it went in for and let me take my phone home with no warranty
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February 2022 by Jason Miller
They are great . Check out their bulbs so many to choose
