Bob Utter Lincoln Parts

Most Recent Comments

• January 2024 by Charley G.
  Don't know about other services but the quick lane oil and tire service is slower then Christmas should not take 2 hours for an oil change,2nd visit and my last.
• December 2023 by Catherine L.
  My husband and I stop by Bob Utter Ford today looking to purchase a F150. They actually had the Truck we were looking to buy and we started to negotiate. Our salesperson Terry Thomas explained that there was a $2500 discount plus a $1500 rebate from Ford. When he came back to talk to us manager, he had three brochures explained that all of their trucks now have a windshield protection, fabric protection and dent protection costing $2999. I let him know we did not want any of those items , so he went back to his manager. He came back and said that the $2999 actually includes tint. But then also told us at the same time that his manager would not sell us the truck without us buying the 2999 package!! He told us the manager could not believe that the truck was discounted $2500. Needless to say, we walked out. I'm not gonna be told I have to buy a certain package in order to buy a truck from a dealership. I felt bad for our salesman Terry he was amazing and very knowledgeable and because the sales manager said we had to buy this package, he lost a sale!
• February 2023 by Candi C.
  I had consistently purchased Ford vehicles for years. After the dishonest treatment from this dealership, I will NEVER buy from them. Thanks for giving Chrysler a sale. You have lost a customer.
• September 2022 by John A.
  If I could give Bob Utter Ford zero or negative stars I would. This dealership doesn't honor its own word. They make promises they have no intention of keeping and try to gaslight you. The service advisor Damon (more like Demon) is rude and condescending. He has no honor and doesn't like to be called out on his lies. He couldn't lay straight in bed!! He told me that he drove my car for 30 miles (using my gas) and there was no problems... I started my car and it had the check engine light was flashing. They didn't do anything to it and in fact they may have made it worse. I was told that I would be getting a loaner car and they took photos of my drivers license, credit card and auto insurance, but once they found it the car was being towed back to Oklahoma, they said that I would not be getting a car. In fact "it was a mistake and the car was for someone else"!!! When Damon asked me what do I want him to do. I said that word was given and word should be honored, to which Damon said "don't start with that honor crap with me!" In summing up, this dealership has no honor and they don't live up to their promises. Never take your vehicle there for anything and never buy anything there.
• June 2022 by Bill S.
  I took my car, to have a routine coolant change, and dropped it off with Phillip, who was very professional. I called after 1.5 hours to check on it and was told the tech was "out driving it". Having worked on cars most of my life, I found it unusual that they would need to drive my car for a routine coolant change, but ok. I arrived to pick it up 30 minutes later and was told "he just got back", which I found even more unusual that the tech would have my car out driving it for that long. I paid for my service, and walked out to my car. I decided to pop the hood to take a look at the new (different color) coolant. I immediately noticed the coolant level was low, below the "cold fill" line while clearly hot. I returned to the cashier and asked if I could speak to a manager. The cashier, who was very friendly called for a supervisor. A younger service employee (Triston?) met me at my car and asked "what's wrong"? I asked if he was the manager, and he said no and further stated no managers were available. I explained that the coolant level was low, and he had the tech come out. The tech, who looked like he just rolled out of bed challenged the assertion that the coolant was low. I had to explain it was below the cold fill line, while hot. Noticeably irritated, he poured coolant in and actually overfilled it. By that time, I noticed my car (a rare, high performance Mustang), had 10 miles on it. I asked the service advisor why the car had to be driven 10 miles, and he stated that "It's not like we go hot-rodding it", and explained they just drive cars down 82 to 1417 once on a test drives. That would make sense, but the car had more than 2x the miles needed for that test drive. What was he out doing in my car?? Once I started my car, I noticed my average fuel economy had dropped 4 mpg in only 10 miles! Using the fuel data stored on the car computer, I found that during the last 5 minutes of drive time, the car was driven *extremely hard*. Because I denied the opportunity to speak to a manager, I had no recourse but to leave. Once I arrived home, the service paperwork indicated the wrong mileage and showed it wasn't driven at all! Because the mileage indicted it wasn't driven, I suspect the tech wasn't supposed to "test drive" cars at all. I know my cars have *never* been test drove for any routine service in the past. Don't take your car to be serviced at Bob Utter, they can't be trusted with your car. Unbelievable
• May 2022 by Rick G.
  I have to post a star to get my review posted. Should be a negative 3. Oddly the first post is 5 stars and 4 years old, how convenient. The next 6-8 are current and one star. I am 65, 3 years of advanced automotive in high school, not mechanically stupid, similar to David in Anna. Davids's post 2-1-22 documents lies and deceit. Candy's post 3-21-22 documents delayed, too slow, or no service. Rick's post 2-17-22 documents broken appointments Justin's post 2022 documents deceitful paperwork processes Rachel's post 1-7-21 documents incompetence and deceit. ALL document little to no communication effort from the dealership. I already had my truck assessed at my local shop, who is almost as trustworthy as God. They told me I needed a new timing chain but did not want to do the work because it also involved turbo chargers and they did not feel qualified to do the work. THAT my friends is honesty!!! Said cost should be around $2K. If you are near Sherman TX, Ellis Auto is the bomb for mechanical work!!!! INCREDIBLY TRUSTWORTHY! I went to Utter, (documented for upcoming BBB complaint) August 23, 2021 for the fix. Roy, in a somewhat arrogant manner said will be at least $22-2500. After a 27 point inspection (which I did not request), I needed a new timing chain, a new right side turbo charger, a new vacuum pump, and because they had to remove the water pump for the fix, I should put a new one on. Again, 3 years of advanced automotive, I actually agreed with this one. Would be stupid to put a 145K mile water pump back in. In addition to all that, I also needed new rear brakes. Not sure how that plays with needing a new timing chain. $$$ Eight months later, no new rear brakes, and no squeal, let alone grinding. Took nearly a week to get it looked at, cost me $700 in rental fees because I work from a vehicle. I authorized all but the brakes. Two weeks later, we came to head because they had no answer and I needed a vehicle. I went up front and suddenly they realized they needed to do something. To their credit, they did keep me in a loaner so I could work. I won't gripe that the "loaners" were vehicles for sale, and I had to change out 3 times because the vehicle I was driving was sold. Week 3, work done, testing vehicle, cannot get new turbo charger to boost. Need a new turbo charger now on the left side. Gave me a quote of $5700 out the door. I had no choice at this point. Week 4, truck sitting outside. Inquired of status, "we're working on it". Week 5, second turbo in, cannot get either turbo to boost. They swapped sensors from one to the other and back after no improvement. I suggested they bring in someone from Ford service. Told them I was not paying for 2nd turbo. Was told by both Roy and David, would not be charged. WAS charged for it. On my invoice, headed to BBB. Week 6, still unable to find the problem. Bringing in new advanced field tech. New tech unable to find the problem, initially. Then found the problem. A bad wire connection inside the connector. FACE TO FACE, EYE TO EYE, I asked service manager David Pryor what was the function of this wire. Looked me right in the eye and said, "tells the turbos when to boost". Why did I wait 6 weeks, and pay for untold unnecessary parts and labor because of a wire connection? Week 7, they were wrapping up. They took my truck to wash it and fill it up. Quit on them on the way back. David Pryor told me they were going to install a new engine wiring harness at no charge. End of week 7, truck in on 8-23-21, picked up truck on Friday 10-21-21. EIGHT FREAKING WEEKS. Drove my truck home, very happy to have it back, parked it in my driveway. Week 8, Monday 10-24-21, driving my truck to work, half mile from my house, pull out onto a busy HI way, truck stalls, goes into "idle" Ford calls it. Pull over, park, turn off, turn on, truck runs fine. Drive to Utter, they say throttle body bad, would be my second in less that 2 years. Told them I would not pay for, OK. Off I go. Seven months later, and a myriad of nuisance
• March 2022 by Candy M.
  Worst customer service ever. My F150 broke down on 2/16 & I had it towed to Bob Utter in Sherman since it was the closest Ford dealer. Went in & talked with the service advisor about the problem and left my name and phone number. I called in on 2/17 to check on it, left a voice message but never got a call back. Called back later that day & finally someone answered. Said they were waiting on a part but it would be in Monday 2/21 and my truck should be finished that day. Monday came & went. I called back on Tuesday 2/22, left a message but never got a return call. Called in on Thursday 2/24, talked to the service advisor, said they'd just got the truck in the shop and they were working on it as we speak. Should be done late that day or the next. Waited until Monday 2/28, called in, left a message but never got a call back. Ugh. Gave up on calling at that point. Friday 3/4, I happened to drive by & saw my truck sitting out in the parking lot. I went in and asked if it was done, girl behind counter said it was finished yesterday. I asked why no one had called me to come get it. She didn't have an answer. Needless to say, I won't ever bring another vehicle to Utter Ford in Sherman.
• February 2022 by Rick T.
  Had service scheduled for 3 days they call the day before after confirming the appointment 3 days ago telling me they could not see the vehicle on Friday. Said they could see me the middle of the next week. Informed them I work out of town and that is why I made the appointment on a Friday I would be in town. I am normally not in town till Friday night. Suggested I wait till the following week. I told them I could not. In addition while looking at their new vehicle pricing was not happy to see the "market mark up" of $5,000 to $10,000 on the vehicle I would consider. Decided that day I would never purchase a vehicle from a dealer that takes does business this way. I would be very wary of any Utter dealership.
• February 2022 by David M.
  *** Service Department *** The service performed here is questionable. I took my Ford in 1/19/22 for a 4 wheel computerized alignment after replacing several suspension components myself (shocks, struts, control arms, sway bar links, etc.). Upon arrival, all the entrances to the service bays were closed at the Quick Lube service area because it was "cold". No service advisor to greet you, no sign or mention to come into the small office where the gossipy cashiers and service advisors are, and just several retired folks lounging around behind the service desks. I finally deal with Matt, who was very friendly and assured me they will do the alignment and a multi-point inspection. I decide to drop my vehicle off because the one guy that knows how to do alignments is busy. I call on Friday 1/22/22 to see if the vehicle is ready and finally get a call back that afternoon saying it's ready to go. After my long drive from Anna to Sherman, I arrive and am ready to pickup my car. They tell me everything was done and ready to go at the cashiers desk. Everyone got defensive when I asked to get the print out of the alignment that was performed. Usually, you get a print out of how bad the camber/caster/toe was in a page with a schematic of the tires with green, red, and gray boxes with the measurements. They had to I guess re-do some paperwork and while they showed it to me, they said they could not "give me the print out due to insurance purposes". I'm not too sure what that means? After requesting a copy , I get a black and white copy while they keep the originals stapled together. I ask if the multi-point inspection was done and was told "yes, everything looked good and all fluids were topped off". LIES. They did not inspect the vehicle, top off fluids, and I question if they even did the alignment. I got home, popped the hood and noticed the washer fluid was still empty, coolant level was low, and my dirty engine air filter was not mentioned nor signs of the slight power steering leak form the reservoir. On 1/28 I ended up going to another Ford dealership for a state inspection/oil change and they did provide me with a print out of the 27 point inspection they did with some additional recommendations my vehicle might need in the future. I don't know how sales conducts business at Bob Utter Ford, but be very weary of their service department. Please check if they actually do the maintenance or service and be ready to be lied to your face all in an effort to get you out the door as quickly and friendly as possible until you ask questions. That's where they change their tone real quick. I noticed the customer base is more of the elderly crowd and fleet vehicles for maintenance/service - so I hope they're not taking advantage of those whom are not mechanically inclined such as myself. Make the drive out to a different dealership if possible!!!!!
• February 2021 by Robert G.
  Horrible service!!!! They give better customer service at crack houses! I will never use there tow service again and I will spend my life making sure everyone knows how bob utter ford towing cares nothing about there customers!!! Piss Po Management...
• January 2021 by Justin W.
  1 star business or maybe a 2. I would say may sales experience with the salesman Terry was pretty good. Very personal individual attentive, knowledgeable and seemed to listen. HOWEVER, paperwork- My dealings with the Finance Manager Dustin was terrible and am of the opinion what he attempted to do was completely intentional and unethical. When we initially sat down, I informed Dustin that I am purchasing the truck and are not interested at all in any other warranties. Nor am I interested in service plans other than what Ford provides with the truck. Despite this being the case, Dustin pushed too hard to sell a warranty on the electronics. Then proceeded to tell me that an extended purchased warranty or service plan would cover any items that come up on the truck. And it would not matter if I made any engine or drivetrain modifications which we all know is not true. This despite me specifically telling him up front when we sat down, I appreciate any options you have however let's save each other's time. In the BUYERS ORDER Dustin prepared the itemization on the amount financed, selling price and all pertinent financials. On said document Dustin attempted to include their Premier Guard/Blue Steel and the gap insurance. Between the both +- 4K. Why this is so wrong is that Dustin started talking about what each document I was signing and then quickly turned it over to sign on the back side. Fortunate for me I caught this, and the items were both removed from my documents, however without a doubt it changed the mood I the office we needed to complete the paperwork. When I asked him to better explain, he quickly pulled the buyers order back and threw it in his shredder pile Just remember... Bob Utter Pledges to you the Customer Bill of Rights!!!... You have the right to honest info, thorough explanation of finance/purchases, prompt and efficient service with a genuine concern for your time, tight to choose what I want. And best of all... You have the right to expect us to keep our promises to you!! Its rather comical. This issue is why I would be hesitant (most likely not) on recommending anyone to make Bob Utter Ford your premier or best option to purchase a vehicle is noted above.
• January 2021 by Rachel T.
  Took a commercial vehicle to the service center and after 2 weeks they said they wouldn't fix recalls because it's not "under warranty". Since when does a vehicle need to be under warranty to have a recall fixed??? Also the service counter guy said the 4 wheel drive transfer case needed to be replaced. IT IS A 2 WHEEL DRIVE TRUCK! This service center is a joke!
• September 2020 by Julio M.
  ***READ THIS BEFORE PURCHASING HERE*** I called in on Saturday, August 15th to make sure the 2 Stingers I was interested in were there to view and was told they were available. After driving an hour away, I arrived at the dealership to find that none of the Stingers that I had called about were there, not to mention the one I saw there was covered in dust like it had been sitting a while. Odd how the other two sold within the hour.... (Seems odd to me, maybe bait and switch..) Mike informed me that he would personally find me a Stinger from another location and proceeded to do so. A couple of days later he informed me that he had found one and sent me the information. We were talking numbers like you do when you are looking for a vehicle, and he informed me that I would need to fill out an application and I did. When I was speaking to Mike about the payment and getting it lowered he told me there is nothing he could do. I was trying to get the lowest monthly price, as that is what you do when searching for a vehicle. I informed Mike if we cannot get the payment to $500-$550 then there would be no need to run my credit. To this he said, and I quote, "does not matter now another salesman just sold it. i will try and get another one. sorry." Shortly after I noticed a credit inquiry on my report. I told Mike that it does matter because my credit took a 6 point hit! What I do not understand is after telling me he got this car for me, and I fill out the application to secure the car, someone else got it before me? Why was my credit run in the first place! This is either poor communication between work colleagues or poor customer service. Even after I told Mike my credit took a hit his response was, "It should bounce back in about a week or two" Who says that to a customer looking to spend 35k plus on a vehicle at your dealership? People take their credit score very seriously! If I am not mistaken, when someone is applying for a vehicle, policy is to hold the keys until the process is over. Not to mention this vehicle was supposedly brought from another dealership for me to purchase. Customer service responded very vaguely and took very little to no responsibility for their employee. All they said was they would have someone else reach out to me, which has yet to happen in over 2 weeks, and that the person there will always get the car. They know I live an hour away. Long story short I will never return to this dealership and I will never recommend anyone do business here.
• June 2020 by S L.
  I purchased a 2019 "new" Ford Ranger from Tommy Ellis. I say "new" because it was previously used as a loaner vehicle for the dealership so it had about 2,400 miles on it. You'll find that the dealership is split from Sherman and Denison and if you show up to the wrong location, you get to drive back and forth (roughly a 15 minute drive one way). Not a huge deal, just inefficient and a waste of time. They gave a lowball offer for my trade-in (significantly lower than the KBB instant cash value price), but I accepted it. They listed the vehicle on their website for just under three times more than what they offered within a couple days. I didn't much care for negotiating with the sales manager who proceeded to just walk away while talking. It may be a negotiating tactic, albeit a rude one. The finance manager, Chris McClour, was probably the best finance person I'd ever worked with. He offered the standard extended warranties and gap insurance pitch, but in no way did he push it further when you said no. He was the best interaction I had during the entire process. Speaking of finance, I opted to use the Ford financing since you get an additional $750 rebate for doing so. My credit score was 815. The rate they gave me was 7.4%. Read that again. Credit score of 815 gets an APR of 7.4%. Wtf kind of rate do you get if your credit score was in the 600s? 20%??? Are they using a loan shark? Whoever did the tint job on the driver side window applied the tint on top of some writing on the window. They had to remove it and reapply the tint. How that happened to begin with was a solid "not my job". When asked how long that would take, I was told 20 minutes. In reality, it took 40 minutes. I had been there four hours by this point. The tint they redid has a bunch of bubbles at the top. They tacked on $299 onto the cost of the truck for tint. For $299, I would expect a better job. The rear windows and back windows came standard with privacy glass and no tint was applied to those windows. It was $299 for TWO windows, the driver and passenger. I've had an entire SUV tinted (all 4 windows + massive sunroof + rear) tinted for $300 with a lifetime warranty included. Complete ripoff that comes with poor workmanship. There's also no way to remove this charge since they just go ahead and do it to their vehicles. The charge isn't listed online, but when you show up, your financial sheet will have an additional $299 on it for tint. Go ahead and add that amount to whatever price you see online. The vehicle itself was not detailed or cleaned prior to being available for purchase. There were still loaner contracts in the glovebox and dirt / scratches / scuffs inside. My biggest gripe is I have been trying to reach Tommy to address a few minor issues I found with the truck. I have left him a voicemail on his cell AND on his office phone, two different days. Four days later, still no callback. They take your money and then disappear off the face of the earth. I'll update this review if they ever actually call back, which I highly doubt.
• April 2020 by Victor T.
  I have literally sent 15 emails asking for a quote on various model cars. No one emails me back or calls me back with the quotes. I have $10,000 and a trade in but if they don't want my business I will move on to another dealership. You figure at a time right now when cars are not moving they would want a sale real bad. I guess not. I won't be moving forward with a sale with Utter.