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March 2024 by Tia Dittes
Your policy of not notarizing documents for anyone that does not have a bank account should be removed. Your Greenville location was less than empathetic and in no way shape or form did that interaction incline me to ever bank with any of these branches. Now, because of that interaction I will ensure that anyone that I know who banks here will be enlightened on the impersonal attitude of the employees but also policies. Go to any other than them.
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December 2023 by Adrian H
Love this bank
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December 2023 by Donna Harden
Just recently opened this account. Have had nothing but problems with card and Customer service is unreliable . Also can not talk to any one till 10 am . IF ANY PROBLEMS WITH ANY THING ITS HARD TO TAKE CARE OF FOR PEOPLE WHO WORK OVER NIGHT AND CAN NOT FIX ISSUES UNTIL 10 AM AFTER BEING UP ALL NIGHT FROM WORKING. REGRET OPENING A ACCOUNT with them. Will be closing this account soon to go to another bank thsts conveniently open earlier in the morning.
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September 2023 by Baldemar Mora
I use First Convenience Bank in Walmart and I think that all the employees are lazy why would you open at 10:00 people have to work and some don't get off until they close you would think they'd open when Walmart opened they have bad service I've had them for 2 years and have never tried to use my overdraft and the days I needed it for bills I didn't have it it won't let me and it still hasn't let me use it one of these days I'm going to switch Banks because I can't deal with this Bank no more too many screw-ups I've been hacked they think they can just touch your money whenever no matter what account you have and I will not put up with that so yes they barely deserve one star the only person I ever liked in that bank that did me right was Frankie quit probably because they suck so hopefully she's at a better place
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November 2022 by Dennis Matorini
I am very happy with First Convenience Bank. 1) it's conveniently located inside the Walmart building and 2) the bank employees are always attentive, courteous and efficient. I bought a huge supply of checks, so I plan to continue my association with FCB for a long time!
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November 2022 by Jodie Thompson
I’ve banked with for about 6 years some of the problems I’ve had were the employee turn over you don’t get time to know who you are dealing with nor them getting to know you I know that there if age but there maturity level wasn’t very high it was like dealing with a lot of kids.
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October 2022 by Hannah Wiita
could use some improvement in areas of customer service, communication, policies, and assistance available for individuals with disabilities
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September 2022 by Colby McCanlies
Ridiculous wait times and when you finally get through they send you to someone else to be on hold for another 20-30 minutes
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July 2022 by Patricia Carlin
The staff have always been so helpful and courteous to me. They have been friendly and done everything they could to help me understand things I needed to know since the passing of my husband. I’d sing their praises and recommend to everyone.
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June 2022 by Kathy Olivas
Fantastic customer service. Opening an account took about 15 minutes. Garrett rocks! Thank you
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March 2022 by Kacie Mangus
I was trying to pay my brother in law bill and it kept on declining so I went up to 1st convenience and talk to Frankie about it and she told me it was the zip code of my card and so I called to try to pay the bill again and the rep told me it wasn’t the zip code. So I went back up to 1sf convenience and talked to Frankie and Callie and they both said it must be the billing address so me and Frankie went into the office called the bill people to chance the billing address and finally it got change I’m so glad there are good people that will help people like me out there. I would like to recommend Frankie and Callie as the awesomeness team of 1st convenience bank! And I would go to them again !
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December 2021 by An Nhiên
Very poor customer service,the lady is so mean and bully,I want cancel my account
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December 2021 by Jaime Anthony
I'll give a 1 star because the bank wrote down a old account number for me so therefore I put that account into my direct deposit for work. And yesterday was payday and was wondering why I'm not getting paid, it was because the bank didn't even bother to pay attention on what they was doing for me. And gave me the wrong account number, so now I didn't get paid and now im getting my car repo. The bank ruin my plans.
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October 2021 by Joseph Roe
If I could give less than 1 star I would, worst banking experience I've ever had. Don't waste your time.
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May 2021 by Peddling Gypsy Village
Love the staff and customer service is great!! Been with this branch for years and they have always taking care of me when something needed attention. Thank you!