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January 2024 by Hunter S.
First off! Linsdey is a terrible manager and probably terrible person too. She had the audacity to say "You should handle your adult responsibilities" to me over the phone. I thought managers were suppose to have better customer service than that. SMH. Second I made a menbership there July 2022. the last time I was there was December 26th 2022. The contract was good for 1 year. meaning it would end July 2023 or June 2023 being the last auto payment. I have moved away from the area. When I signed the contract I was told "It is good for one year. It does not auto renew". I went 1hr and half out of my way to try and get this settled because trying to handle it over the phone never worked. I was getting placed on hold for a very long time or even getting hung up on. So I'm at the establishment and this worker there kept rolling his eyes and acting like I was an inconvenience. I told him I wanted to be refunded from July 2023 to now. He sounded doubtful but said he'd leave a note. They called me the next day and said "We've refunded the last payment and your membership has been cancelled. I'm very angry with the unprofessional performance of this place. They will continue to rip people's pockets as long as their doors are open. This place needs a serious wake up call.
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June 2023 by Steven B.
I have been going to gyms off and on my entire life. This gym is affordable, has everything you need to work out and to relax. Great staff and bad ass massage chairs, hot tub, pool etc. By far the best gym I have ever been to. I look forward to coming everyday.
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June 2022 by Tom D.
Very crowded with equipment. Hard to work out. Very small business. I've been a few times. An I quit and started going to Anytime fitness down the street. There is more space to workout.
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June 2022 by Jason Lancaster
Great atmosphere lots of equipment
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May 2022 by Eddie Bond
I'm renown to most people in Dallas and I get what I need done! That said Nautilus gets it done and family oriented! Best place to go to for strengthing your self!
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June 2021 by Hildie M.
Great Variety of classes for everyone. This gym has really improved over the years!! With equipment/ pool area updated..really did the best during COVID... I feel everybody can find something to do here to improve health/ fitness & feel comfortable here. The owners are very friendly they also are involved with the Sherman, Denison community which is a great thing !!
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May 2021 by BJ Watson
Great place to get in shape, tons of equipment to choose from. Staff is friendly and trainers are awesome.
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April 2021 by Kevin Kdsr Andrews
Great overall experience at the facility
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April 2021 by Jake Yeley
Good environment good staff
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April 2021 by Candi C.
So far so good. One little hitch with billing. We shall see what the future brings. The one bad mark is against a trainer.
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March 2021 by Tuscany B.
I would give zero stars for customer service because they tried to charge me an additional $200 to cancel my membership after already paying $100. Take a picture of your contract before signing it. After reading all the other reviews I think it is obvious that they are scamming people when they can. I have seen this a lot in small towns where people get scammed because there is not as much media attention. And people are more trusting and laid back in small towns therefore much more easy to be taken advantage of. It is always a shame when something good is taken advantage of. Don't get swindled by this business. It is a good gym if you can avoid the scams.
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August 2020 by Stephanie S.
Love all the 6am classes with Carla! She is a great instructor. So thankful for Nautilus & their amazing staff.
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August 2020 by Christy Gambill
I absolutely love their classes! From their 6am to their afternoon classes, haven’t been disappointed yet! I really enjoy the opportunity to take the 6am classes more then afternoon ones due to family obligations after work. Carla is great making sure to throw some different things into the mix of our workouts to make it more fun and interesting! She definitely keeps me motivated to keep coming back for more!!!
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August 2020 by Frankie Bryan
Beth Bradley is one of the most knowledgeable trainers I have met at Family Fitness! If you are ever looking to hire a trainer and want great results then look no further than Beth! 10/10
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August 2020 by Matt Short
Beth is great! She always says hi and always has high energy. She knws her stuff and is very passionate about her job and loves the ppl she takes care of.
