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April 2025 by R Hecker
Great staff. Every employee contacted in two visits were friendly, helpful and desiring to help.
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December 2024 by Carl Nunn
Rick in fleet is awesome, informative and friendly. I have been a Silsbee Ford customer for 15 plus years and have never had a problem but have enjoyed the benefits of the great staff
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October 2024 by Katy Matlock
Ford got into contact about me with an issue I was having and came to a solution. Great costumer service!!
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July 2024 by Damon Williams
You were prompted and courteous and friendly
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July 2024 by Charles Cox
Oil change and filter done as expected.
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July 2024 by michaele Jennings
I took my car in for assessment and repair. I had an appointment for 8am in the morning and they asked me to bring it the night before. I did that, and expected to get a call at least by the afternoon of the day I had the appointment. It took me calling them a few days later to get any answers. Then after I gave the go ahead to fix it, I didn’t get my car back for almost 3 weeks. I would call and leave voicemails and if I got a call back it would be a day or two later. I was given 3 different quotes and every time it was higher. When I finally got my car back and I got home there was a vape package in one of my back cup holders. I don’t vape nor does anyone that rides in my car. I feel like I have been taken advantage of and was not made a priority. I will not buy a car from this dealership or take my car back for maintenance. They lost my business and anyone I come in contact with will hear about my bad experience.
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July 2024 by Sharon Carson
Always a pleasure doing business with Silsbee Ford. The service dept is always ready to help. Very courteous. Love the Mobile Mechanic coming to my house for an oil change.
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July 2024 by Cassidy Cobb
Very quick service and friendly staff!!!
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July 2024 by Joel Orona
Very good people ?
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July 2024 by sandra glover
Need to call to get another appointment. Engine light came back on
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July 2024 by BurntMaroon
After a leaky sunroof caused massive mold and mildew ultimately totaling my Explorer the folks at Silsbee Ford evaluated the cause and were helpful in making the experience as painless as possible. The service manager was very friendly. Thank you folks.
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July 2024 by Pam Willis
The staff is always friendly and accommodating. Their work us always done correctly and my vehicle is always kept clean.
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July 2024 by Cassidee Sparks
Great to work with and always gave me a straight forward answer to all of my questions.
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July 2024 by David Peltier
Got me in ahead of appointment time very thorough on what was going on !! Out within an hr!!
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July 2024 by Arlene Warner
I was pleased with my experience at Silsbee Ford! They took good care of my vehicle and got it back to me quickly.
