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August 2024 by Mountain Guide
I was just visiting Texas when my truck was due for maintenance. I called and got an appointment the same day. I arrived early, but they were able to get me in right away. Thank you to everyone who made this an easy process. I was in and out within an hour.
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January 2024 by Karen Beatty
Customer Service here is A+++Mason went out of his way to help me get into a rental car after my car broke down. Warranty repair took several days due to a part being on back order but he kept me informed throughout the entire process. Courteous and professional, Mason and the Team here have earned Silsbee Toyota Service Dept a great reputation!
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December 2023 by Tina Pigg
Best Toyota dealership in the golden triangle
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December 2023 by Brian Waddell
Quick and friendly service.
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December 2023 by Jammie Groze
Got me in last minute and super quick
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November 2023 by Andrew M.
I normally don't do this, but I don't know of any other way to get a resolution. The service has been horrible. Should've stayed away from this dealership from day 1 when they charged ridiculous amounts for mandatory dealer add ones such as "interior stain protection". That's on me though. What is not on me is the service I've received since purchase. Most recently, 2-27-23 took it in for an oil change. Didn't find out until I changed the oil again myself on 8-5-23 that the drain plug was loose and had been leaking oil. Also, it was missing a bolt to the skid plate and another one was stripped out. I contacted the dealer immediately and was told by a salesman and the service manager that a remedy was imminent. Well, here we are 90 days later with no remedy. Was told they would come pick up my vehicle, take it to dealership and do testing on the motor, then return it (because my wife and I both work). Last contact was 10-2-23 stating they were going to be able to pick the vehicle up as soon as they "get everything in order". Apparently, they're not too worried about it. I do not recommend Silsbee Toyota. I've been very patient with this place but I have not seen any follow through on their end. Save yourself the anxiety, headache, and frustration- shop elsewhere.
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November 2023 by Niles Nichols
Good service but waited a couple ofHours for a oil change!Service: Oil change
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October 2023 by James Molley
The service on my vehicles is always performed in a timely manner, service dept. is great.Services: Transmission
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October 2023 by Dustin Westbrook
Great experience. Very pleased with Silsbee Toyota in all aspects.
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October 2023 by Fritzi Fralick
Good and fast maintenance service
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September 2023 by Bobby Clark
Mason was excellent and the lube tech Justin had me taking care of in no time !
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September 2023 by Alex the red ninja 13
Good work and good attention from the staff
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September 2023 by Elena Kelley
Service department is one of the best. They go above and beyond to help. However the sales department does not meet those standards.
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September 2023 by Donna Jaques
We bought a 2023 Toyota Corolla Cross XLE. Were very please with our salesman and the dealership.
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September 2023 by Don Langford
Excellent and quick
