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March 2024 by D D
Ordered a fish sandwich at the drive thru location in South Houston on Spencer. The fish sandwich only had only a small dab of tartar sauce and no lettuce or anything else that's suppose to be on it. Tomato? I ate as I was really hungry. Called the store and told but they want the sandwich itself. Oh well.The location on Fairmont also has bad performance at night.That's why I drove further to the other location. Quality needs to be better at nightI will start checking the quality at the drivethru window and hold up the line to check my order.
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March 2024 by Dani Hanthorn
Went through the drive thru. Super nice.
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March 2024 by Blas Osorio
Ordered for delivery, got two munchies meals, a wrap and tiny tacos. Got the two boxes (they weren't even in a bag, which is weird). However, there was no wrap or tiny tacos. It was even funnier that the drinks were not what we ordered as well. Only one thing that managed to be right was one of the munchie meals. The second one wasn't even the correct burger that was ordered? Called, and there was no answer. What's going on?
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February 2024 by J
Great place to come get some fast food Maria Flores great nice lady ? coming back
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February 2024 by Ashleigh Garza
Placed an order through the app I purchased two tacos and made a request without no cheese, lettuce, and taco sauce. It was suppose to be plain just meat well I get home to hand my daughter her food and what do you know it has all the ingredients that I asked not to have. It was not a crazy request I do not understand how they could make a mistake with the simplest thing.
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February 2024 by Sujey Perales
The new manager there is very very very attentive and helpful. Love him
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February 2024 by Shawn Portales
This is the WORST JITB i've ever been to.Service 0/10
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January 2024 by Angel Marie
Double dipped egg roll tastes like it looks. Rubbery, old, double dipped in oil to avoid dropping a new egg roll and burnt.
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January 2024 by Neely Magee
Manager at 8pm sat Jan 6, rudely told her employee not to drop fresh fries at my request, when she saw me observing she let him, when I asked for a toy with the kids meal she said "this isn't McDonald's, we don't give toys in kids meals".. i replied so does burger King, chick fil a, Popeyes, and sonic.. etc. She was very rude unprofessional and nasty attitude. I will not be returning.
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January 2024 by Elvira Acuna
My curly fries where so hard cold eat them I think those fries where sitting there from yesterday nasty never
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December 2023 by sam p
Prices on the two drive-thru menus are different by a dollar very shady and
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November 2023 by Laura Hendricks
Received sub-par food and service at this location. And I really like a few items on JITB menu. After seeing past reviews as well, it seems the owner hasn't taken reviews serious. It seems the owner just responds to the reviewer that "You" the customer, should always receive the best food and service. It's a no brainer. It starts at the drive thru and then the food and service you receive at the window. Treat customers with respect and serve good hot quality food. That's it! The Drive-thru started with a prerecorded message asking if you would like to try the special then is interrupted by the real attendant to take your order. She either didn't listen or didn't understand what you were saying. Made me repeat it several times louder and had an additude when asked to repeat the order to make sure she got it right. Then you drive thru a tight squeeze drive thru, that has been the same for like over 20yrs, trying to avoid getting your truck scratched up. Then the window service. You get smaller sized breakfast sandwiches for the price now and they can't even get quality of that out the window. Check out the hash brown I got in my bag. It was so crisp that when I took a bite it literally crumbled into pieces. If you can't do better than that, then maybe you should spend the money to fix and widen the drive-thru. Geez. So past up this location and go to Jack's other place up the street. Probably better.
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November 2023 by Amanda Wilcox
We started coming to this one because the one on Pasadena Boulevard doesn’t follow food serve. So we drive to this one just to get the tacos I ask for no lettuce they had lettuce on them. I got the spicy chicken sandwich and it was the driest chicken and parts of it were so hard I could not use them. I also ordered some was supposed to be pumpkin croissants. There was very little filling and they were burnt. We went at 11:15 at night. It was super slow, so I’m not sure why the food was so trash. I took pictures but it’s not letting me post them here.
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November 2023 by Kathryn Padilla
They have hot fresh curly fries Everytime and good eggrolls . The jumbo jacks are delicious ?
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October 2023 by Highly Gifted
Absolutely amazing time, unreasonably amazing. I havent been to Jack in the Box in a while, but was cravign their slight uniqueness with thier curly fries and loaded tiny tacos. LET ME TELL YOU! They were fresh out of the oil and the tacos were LOADED. The two burgers i got even had butter on them and toasted it was delicious! I had to reply!