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January 2023 by Hamilton Consolidated LLC
Employment verifications still pending on the day of closing, Mortgage loan did not close in time. Loan officer has been completely unresponsive.
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December 2022 by Maria Torres
Not good Service!! For the last 3 months when I make my mortgage payment they put it as principal payment.. so I received last payment statement. It’s looks like I didn’t pay the month before. Called the them. It took me FOORR ever to talk to someone. And when I talk to someone I asked her if she worked on the loan department she said no but she can still help me.. WELL it Turn out that she CANT HELP ME!!! I finally talk to Laura or a Karla. She help me.. but NOW my statement for January it show that I am late for December.. 12/17/2022 it’s not only messing with my mortgage but my credit… horrible customer service!!!????..ALWAYS KEEP YOUR RECEIPT!!!!!
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August 2022 by carolyn williams
Just the worst banking practices ever!
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October 2021 by Wayne Bemis
Never been in this place before, but it seemed like we knew everybody once we started talking to the employees.
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October 2021 by NORWOOD GREENE,III
Easy to notice from the street in normal traffic. Wheelchair accessible parking lot structure entrances and restrooms. Drive thru service available. Lobby open for customer service. Courteous staff and employees.
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September 2021 by Joseph Tello
Is the worst customer service I ever seen You do not want to take care of me right I'll be closing my account pretty soon
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September 2021 by 250GT Skyline
Yeah I just went in to get some cash and got the way how I wanted.
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August 2021 by Jacque M.
It sad to say but very true, I wish I could issue negative stars for the poor service and unwilling to take ownership of anything. The mortgage department was by far one of the worst ones I've attempted to work with!! Not one but two people advised I didn't submit an application even though I could clearly see it in the portal.... Getting assistance with that was next to impossible because they just wanted to keep passing me around to other departments!! As a first time home buyer they're approach and lack of interaction would not make them a first choice for first time home buyers. They do not have the patience or tact needed to assistance first timers. I would STRONGLY recommend another bank to help!!! Sadly disappointed.
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June 2021 by Miss. Benavides
Worst customer service ever!! I called to complain and the manger could care less.
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September 2020 by Ben A.
Not friendly employees. Especially if you need notarized or fax services.
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June 2017 by Gary LeNormand
Always very helpful if I go inside.
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March 2013 by Michael Pearson
I have been with this bank for about 10 years when it was Bank One, over all a good bank, The one thing I don't like is no benefits for having a acct. for a long time. My acct has run from $500. to $5.000. one time a couple years ago I went for $1,000. loan, they said no, because my credit score was not in the high 600. it was in the low 600. It did not matter at all that I had been there for 8 years at that time. Nice people, just don't get a acct. thinking to get a loan, unless you have a great credit score.
