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March 2024 by Sonia Blandon
It has a problem, they always make you wait in lines at different places, they don't have anything marked, and the saddest thing is that they send you everywhere just to send a sad letter, making up that obsolete system. Yes, kindness and very good attention.
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February 2024 by cecilia pulido
Worst experience ever the workers are so rude don’t care and talk among each other about the customers. They will take their time and go supper slow for no reason then talk among each other about customers instead of taking the next person right away. Then make you wait for almost 2 hours to tell you you can’t mistakes and to redo the application and that we need the birth certificate worst experience ever.
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February 2024 by Renee Diehl
I've been sending gifts and what evers to my grandchildren now for almost 20 years. Last week, I finally sent their late Christmas gifts. It didn't arrive to their house. I thought and thought about what could have happened ... I put 708 instead of 716 for their address. I'm thankful I sent the box flat rate that included tracking ... but, not as grateful as I am to Kevin Sanders, who works at the Allen Genoa Post Office there in South Houston, for going above and beyond the call of duty to actively go out and get that box back and hand delivering it to the kids house. Thank you Kevin! You are the hero, I appreciate you so much! Over the years I've visited my family for months at a time and have always adored the postman/women on the States Streets. I have never been to another business, any business, that has such fine people working. I love you guys❣️ Renee Masini Grass Valley, CA. 95945
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December 2023 by genevoss1
I cannot recommend this site enough for passport renewal! Two dedicated assistants who are as efficient, professional, and courteous as they could possibly be. Linh, who helped me, was a dream! Well worth my drive from central Houston.
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October 2023 by Lilly Cantu
I have to schedule pick up because of my location and my mail doesn't get picked up yet I have a reciept for pick up. This has happened several times through the years I've been here. So now my important mail is set back to Monday and try again. I can't go in till Thursday when im off so I rely on USPS to pick up my mail when I schedule it.
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October 2023 by B. Raymond Cruz
Arbitrary rules about what can and can’t be shipped out. I tried to send a Streamlight flashlight that was broken to the manufacturer for repairs.Mind you the item didn’t have any batteries in it, yet I was told it couldn’t be shipped nonetheless for a reason that was unclear.Seems like the US POSTAL service is good for nothing.
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August 2023 by Jacob Lamas
Quick and painless. I suggest heavily on having a appointment scheduled, which can be done online along with appropriate forms to fill out preemptively to make the process even quicker. They do take debit so no money order was needed when I went. Employees were helpful and efficient.
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August 2023 by Saddaf
Excellent customer service - efficient, competent, and friendly staff. After a horrible experience at the Friendswood post office, I went here for my passport application. Everyone was very helpful and kind. Lilian was wonderful! They do get busy so get there early if you’re going for walk-in passport services.
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July 2023 by Saddaf Chaudhry
Excellent customer service - efficient, competent, and friendly staff. After a horrible experience at the Friendswood post office, I went here for my passport application. Everyone was very helpful and kind. Lilian was wonderful! They do get busy so get there early if you’re going for walk-in passport services.
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July 2023 by Joy Jones
Just came in for a passport, the male clerk was nice and so was the younger lady but once this female clerk whom was short, wearing glasses, and whom seemed to be of Asian decent attended us, our experience turned bad. She was extremely rude for no reason and stern, we hadn’t filled out the application because there were no pens available, she look at us so ugly and turned her head back and forth when we told her we hadn’t filled out the papers yet, but how were we supposed to do so when there were no pens available. We had an appointment but she kept taking other customers even after we had finished filling out our papers. The disrespect was unreal, I expected more from the US Post Offices but I guess they are no better than FedEx. Disgusting behavior.
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July 2023 by Martha F
Employee's need to be trained better. They are Rude and have 0 customer service. I left with packages elsewhere. I don't have time to be arguing.
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July 2023 by Edgar Perez
Great service, friendly employees. No appointment needed for passport!!!... Fast, friendly and very helpful.
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July 2023 by Shannon T.
So today is July 5, 2023 and in all the years I have been an adult.....wow. Let me start by saying the only person deserving of any stars in this place was the young lady who helped with our passport. The shocking part of this story may be that this man still has a job, he must have one hell of a union rep. Middle aged black man working the first counter you come to, acted put out out when I asked for a pen for our passport application. Ehhh that's a ton of people these days. Then, a man comes in, can't speak much English but he's trying his best. Post office man, yells at him three times, louder each time to "GO SIT IN THE CHAIRS" maybe he needs a refresher course to teach him that yelling at someone doesn't doesn't make them understand your language any better. But here's the very best story of our 40 mins at this place, we are sitting at the bench waiting our turn for the application process and post office man is taking pics for the people that need them for passports and there was a mom/teenage daughter in front of us. Daughter sits down to take her pic and he hands her a sweater and says to her "put this on, they don't like it when you look like a prostitute" um WHAT?! I don't even have a dog in this fight and I was shocked! First of all she had a sundress on, which I mean of course I looked when he said this to her and she wasn't dressed inappropriate at all. I mean no cleavage, just skin (spaghetti straps) but not one thing was wrong with her outfit. I'm seriously shocked! Then when mom confronted him, he had the nerve to say "I didn't say she looked like a prostitute, I said they don't like it when you look like a prostitute" I'm not even sure why he thought he could defend that but no apology, nothing. Mom asked to speak to a supervisor and his response was "I am the supervisor right now" of course you are buddy, of course you are. Do better.
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June 2023 by Samantha Garza
If you need passports this is the place to come. I was walk in and needed passports for my kids. Lilian was super friendly and helpful. I spent like 20 mins with picture services. Great place .
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May 2023 by cristina sanmartin
Very bad service all around. The Hispanic woman that processes the passport didn’t want to speak Spanish to me and my husband and did to another couple. And the lady that you pay the passport to was very disrespectful and discriminatory towards me and my husband. I will talk to corporate because this can’t continue to happen. The attach picture is the only one I could take and was of the person that you pay the passport to.
