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January 2024 by Trevor Lohse
I went here to get gas this afternoon and after pulling up to pump 5 I realized it was going extremely slow, taking well over a minute to get just shy of a gallon. Because it was so cold outside I cut my losses and just decided to stop pumping. After getting in my car, I noticed that the amount of gas I purchased, albeit small, was not showing in my tank as my car tells me how many miles of gas I have left and there was no increase. When I informed the lady inside of my concern that the pump wasn't working she was Extremely rude and said that I was reading my cars gas gauge incorrectly and said there was no issue with the pump and I received the gas I paid for. If I had spent more than the $2 something I did I would have been furious about not receiving any gas granted I guess the pump acting so slow was a blessing in disguise and saved me from whatever fraudulent activity is going on here.
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November 2023 by Andrew Moon (Veriuni)
Needs repairs!
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October 2023 by Nicole Teagno
AWESOME customer service! Thank you Jarrett! Rare to come across these days !
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August 2023 by Rachonda Joseph
Today I Went In To Purchase Gas And That Cashier My-vo Is Very Rude This Isn’t The First Run In I’ve Had With Her I Asked For Someone Over Her And She Wouldn’t Give Me The Information She Shouldn’t Work There If She Doesn’t Have Great Customer Service Skills I Would Love To Speak To A Manager!
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July 2023 by Tyler R
Pretty sketch for Southlake. The smell alone should deter most. The next three 7elevens to the west on 1709 are all great.
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June 2023 by Deborah Mullins
I love this store except for one issue I have seen repeatedly on here. A staff member named Mary (long hair and glasses) she is very rude to guest and gives them rude looks and snaps at people, no patience whatsoever. This needs to change the other staff do not deserve this
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June 2023 by Deb Allen
I love this store except for one issue I have seen repeatedly on here. A staff member named Mary (long hair and glasses) she is very rude to guest and gives them rude looks and snaps at people, no patience whatsoever. This needs to change the other staff do not deserve this
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February 2023 by Emma S.
stopped by, they do not have a single pump working. you're a gas station for christs sake you need gas
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October 2022 by Nenaa Rodriguez
i go to this 7/11 almost every day being that i work down the street . i went in today and usually the workers are very polite but today there were two older lady’s one of them was very sweet but the other taller lady was very rude she has longish hair and glasses she was also very rude to the ladies before me that she made them spill they’re coffee !! she threw my money at me im very disappointed in the service i received the lady was soo curt and rude . soo sad .
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September 2022 by B MG
Come here all the time and the staff is slow as can be. There are at least 4 people working but none of them want to check anyone out. I spend 5 minutes standing around every time. Worst 7/11 within miles.
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August 2022 by Ron Long
Ordered Pizzas and ice cream through Uber eats.. Driver shows up with a pint of ice cream..I ask where my pizza ?? Driver says “They said the oven was broken…”Why didn’t I get feedback when I placed my order??? POOR POOR POOR Typical 7-11 I’m not sure why I was expecting better… shame on me..
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August 2022 by Michael B. Olds
old lady unhappy to help anyone. so why is she there. d*** mean can't figure out what she is doing there!
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April 2022 by M. E.
Employees are extremely unfriendly. They're busy standing around, and bashing other employees.Place is extremely dirty. Most of the fountain drinks were seltzer water. The person in this photo is the one bashing other employees.
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April 2022 by CT
Literally the worst customer service ever. The people are so rude. The cashier Mary obviously hates her job.
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December 2021 by Diana Holland
I gave this store 3 stars because the manager is a wonderful person and very customer friendly. She is the only staff member who is friendly and has excellent customer service skills. The other staff members are rude, rushing, unwelcoming, hateful, and unapologetic about it. I work very close to this store and go out of my way to another convenient store because customer service is important to me. It should be to all of us.
