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September 2023 by Kimberly Friend
Worst management ever. For two years now, they never have propane or receipt paper at their pumps. I have had this conversation multiple times with the store manager(s) who are rude and flippant. I have contacted customer service multiple times on this location and the horrible service continues. Hoping that if enough complaints head to corporate, something can be done. I refuse to return here.
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August 2023 by Ryan DeLapp
Be wary. The clerk (Sam) is extremely confrontational and rude. I recently wanted a car wash (the car wash broke mid cycle) and he yelled at me for asking for a refund. Very abusive and rude. FWIW - the other clerks seem helpful, pleasant and willing to assist customers.
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May 2023 by Yi Sun
This is great 7-11 location. Owner is always kind and willing to help.
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August 2022 by Noah S.
The pumps constantly say "please see cashier" when paying at any pump with a CC. Probably happens 40% of the time I go here. Its 2022, you can GFYS if you want me to go inside to pay for gas with a CC. Bathrooms are hazmat areas. Pump input controls need an update for being a Southlake location. Car wash is equally terrible, insanely overpriced for the low quality wash, and the driers dont do a good job. The entire time the driers are going, the nozzles are still draining heavily, so you end up with a bunch of water left on your car. And since the water used is so hard, if you dont bring a towel and finish the job yourself, your car ends up looking worse than it started due to all the water spots. I could buy a few bottles of water and hire a homeless person to wash my car for cheaper and better. Hell, the last time I went, the wash just shut off completely after probably a minute.
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August 2022 by Tiffanie Harper
It’s always so packed and you can hardly get in to get gas plus people park their cars/trucks in front of the pumps so you can’t get gas and they take 30 minutes to eat their food instead of moving their vehicles. Come on people have some respect for other people who need gas! This should be a rule. I understand their isn’t a lot parking but if you see people coming take your food somewhere else to eat it! Also their is parking spots for vehicles that need to go inside use it and stop being so selfish like your the only human being in the world that needs gas!
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August 2022 by Parray
Not bad
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June 2022 by Terri Pickett
The staff is very friendly, and the store is clean. Clean bathroom as well.
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December 2021 by Max Hunt
I don’t normally write reviews for gas stations but the gentleman who assisted me today (06/30/21) went above and beyond what he needed to do to help me. I was having a terrible day and after leaving work, I had planned on getting gas only to realize I’d left my wallet at home. I had 0 to E and I went in to see if they accepted mobile pay before calling for my partner to bring my wallet. He told me about the 7-11 app which has a wallet feature you can use Apple pay through. I had to load a certain amount but I had misheard him and the app doesn’t work for fuel pay. I was about to leave in tears to call my partner when he helped me by charging me through the app for some random candy and putting what I’d spent on the pump I was parked out. He really could have sent me on my way and not thought about it another second but he really helped me get to the end of my day and I have to say I’m so grateful. This location has a wonderful employee.
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November 2021 by Sue Bothwell
The staff is very friendly, and the store is clean. Clean bathroom as well.
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July 2021 by Max McGill
I don’t normally write reviews for gas stations but the gentleman who assisted me today (06/30/21) went above and beyond what he needed to do to help me. I was having a terrible day and after leaving work, I had planned on getting gas only to realize I’d left my wallet at home. I had 0 to E and I went in to see if they accepted mobile pay before calling for my partner to bring my wallet. He told me about the 7-11 app which has a wallet feature you can use Apple pay through. I had to load a certain amount but I had misheard him and the app doesn’t work for fuel pay. I was about to leave in tears to call my partner when he helped me by charging me through the app for some random candy and putting what I’d spent on the pump I was parked out. He really could have sent me on my way and not thought about it another second but he really helped me get to the end of my day and I have to say I’m so grateful. This location has a wonderful employee.
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March 2021 by ryan valderrama
Older man behind counter should not be around customers! Stays watching/listening on his phone with both earbuds on and is bothered by customers interrupting his tv time! Hope he’s not the owner. And owner should be aware of his antics!!!
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March 2021 by MOHAMED ELMATTAZI
Bad costumer service
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June 2020 by Sydney L.
Been going to this gas station for years. Good location, prices & always nice staff. Problem is, myself, and many many others, have gotten their credit/debit cards compromised here. I know this happens at many gas stations, but I think it's something worth investigating at this location. My card information was taken NOT at a pump, but inside at the checkout. Whoever took my information used it immediately after at the same 711... Be careful with your cards!
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May 2019 by Divas Dahal
Best customer service experience. Friendly cashier and ready to help. Better deals
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April 2019 by Kamal Willis
Good quality of items and nice selection