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July 2025 by Cynthia P
Exceptional team, Sundi & Yuli were on point! called everyone by name, knew the styles, were quick, and played on each other as a team point on! My daughter is now styled to go wedding dress shopping, thanks to these ladies!
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June 2025 by Dawson Sarvadi
Went in to find a vacation dress for my wife and the two blond ladies at the front were very sweet and helpful. They also explained the return policies just in case she didn’t like it. Went to a few other stores before hand and no one could help me. Shoutout for the great service!
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May 2025 by Hope Norris
There is definitely a reason why this store gets such low reviews. Was there today and the check out girl was so rude. Go to Artizia next door instead.
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April 2025 by Anjila Niraula
I really am soo disappointed today, i brought a dress, and even hadn’t wore it, I return the dress with the receipt because there was a rod out in the dress, it was a damaged one, I saw it and took it with the receipt and the tag on the dress. They didn’t return neither let me exchange for the other one. This is soo soo disappointing, putting over 120 bucks on a dress and the return policy is this bad. I don’t think I am ever gonna return back to this store.
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March 2025 by Susann Cuvelier
Briana and Cayli gave us a positive experience and were super sweet and helpful!
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March 2025 by Ally R.
I recently visited American Threads in Southlake, Texas, and had a fantastic experience! The store has such a stylish and trendy selection of clothing, perfect for updating any wardrobe. The employees were incredibly friendly and helpful, offering great suggestions without being pushy. I loved the cozy yet chic atmosphere, making it a fun place to shop. I left with some amazing finds and will definitely be back soon. Highly recommend this store for anyone looking for fashionable and high-quality pieces!
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November 2024 by bryson burns
I want to be very nice in this review because it was definitely not the girls in the store fault.
However, this company is a joke, and i personally will never be shopping in there again and honestly i would suggest you don’t either.
This store has one of the worst return policies i’ve everrrrr seen (and i worked in retail for 6 years i’ve seen some stuff.)
I purchased a dress on Thursday october 3rd to wear to a wedding, Saturday october 5th.
I put the dress on in the store and allll the employees told me how amazing it fit and how cute it was so so i was very excited to wear it!
I get to the wedding and am there for maybeeee 2 hours when the dress breaks, one of the buttons (out of two that keep my top half covered) breaks. it was extremely humiliating and luckily the grooms sister had safety pins.
I returned to the store to try to return it for store credit (because thats alll they offer) and the employees said their manager said i could not return the dress only exchange it, well it was the last one in my size so i was offered to exchange it for a different dress if the same value but of course it was the most expensive dress so there was none of the same value. so now i have to find a seamstress and pay more to fix a dress that honestly should have never broke for how much it cost. Super super disappointed and definitely not returning. please think twice before you shop here
following up, i even MORE SO will never be returning here because the company responded to my comment and claimed to be “reaching out” but never did. and i have emailed them twice. truly a awful company
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October 2024 by Alison
The girls at the store were so nice & helpful when I was looking for new clothes! Loved all the stuff there and will definitely be going back!
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August 2024 by Rei Nana
Don't come here if you think you can return your untouched, brand new clothing because you won't be able to return it even though they have a whole rack of clothing that literally has holes, stains, threads coming out - basically totally defective clothing that they sell at a discounted price. But they can't even take an untouched, brand new shirt with all the tags still attached back as a return just because it's past the 30 days? Okay, but you can sell literal stained garbage that's falling apart. Also the employees are rude, entitled and openly talked rudely about me to their coworker right in front of me. Avoid this store like the plague unless you want some entitled 18 year old that looks like an uglier clone of every other girl in southlake giving you an attitude directly to your face.
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June 2024 by Siddeshwar S
Worst experience, they sell soiled and stained clothes as clearance and they don't even disclose or warn the customer that the clothes are used and damaged to that extent inside. Felt very discriminated and looked down upon as a people of color. Looks like they want to welcome only certain kind of race.
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June 2024 by Avery
I am very disappointed first off I got a dress in clearance with a red sticker on it and they didn’t even give to me for discounted and said it was a mistake by the workers and then started laughing at me when i asked if it was on clearance because common sense i found it in the clearance section like????? Second of all they put the red final sale stamp on and it got all over the front of my dress and when i went back they don’t do refunds and apparently it’s not in there system like if restaurants and other places can do it so can you it’s not hard and then made me pay .86 cents for there mistake???? doesn’t make sense they tried to make me find a dress for exactly $74 which there wasn’t because all their clothes are overpriced. I’m very disappointed.
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October 2023 by Amir Mahadi
We had a great experience and my daughter liked the store and very friendly customer service and great sale prices throughout the store
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August 2023 by Nallely Gonzalez
I don't like that if you want to return something you don't get it. Your money is only store credit, and the girls who serve are looked down upon for being Hispanic!
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August 2022 by Sparrow白兎
Super cute clothes!
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August 2022 by BaiLee Fugate
Ashley, the “store manager” loves to give very degrading looks. My sisters and aunt and I were not welcomed with a hi only a dirty look.This store should look at hiring people who have positive and welcoming attitudes. No one should be treated the way we were just treated walking out of there.
