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February 2024 by Klynne
Very unfriendly and unwelcoming staff. Will order online from now on.
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January 2024 by Lavangi Yadava
Although the store has a very gorgeous atmosphere and solid collection, I had a disappointing experience with rude and unwelcoming sales associates. Improved customer service is crucial for an inclusive shopping environment, and I would rather take a longer drive to a different store for a better experience.
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October 2023 by A B
The usual collection. Overpriced and a bit over the top for the most part
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October 2023 by Srujana Mereddy
Anthropologie in Southlake is a stunning store offering a wide range of items, from luxury clothing and hair accessories to stylish household plates, glasses, and decorative objects. Their dresses and shades are particularly appealing, and they also feature beautiful coats and stylish pajamas. While their collection is superb, it's worth noting that they lean towards the expensive side. Despite the price point, I would definitely consider visiting the store again for their unique offerings.
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October 2023 by P Haag
Can't say anything bad about the merchandise, that's the reason why I still shop online even though I have to return items that don't usually work out for me to this particular location. Unfortunately, it is the closest Anthropologie to my house so I still come here for returns even though every time I do I always get treated poorly. This one star is actually for their awful customer service. Like the other reviewer previously mentioned, you gotta be their target demographic, otherwise, good luck! You WILL get ignored, side eyed and down right snubbed, right to your face. I already expect it every single visit, which is really just sad. I really need to just take my business elsewhere.
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October 2023 by Melissa Amezcua
Please just hire competent and not rude sale associates. I went to get a pot and apparently it is “really hard” to doble bag it so the costumer can take it. It was like I was inconveniencing her for buying a 95 dollar pot. Ridiculous!
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June 2023 by Linda Addison
When I am able to shop in the store, I almost always find something that works for me. Their quality is consistent and if I look I can find real fabrics like cotton, silk, wool, linen; those are my choices. It is nice to feel what something is made of before purchasing and that's not possible online. It makes so much difference to know how a fabric is going to drape and if it is soft on the skin, etc. There are things are always stylish and current. The employees are always friendly and helpful. Just really a good place to shop!!
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April 2023 by Jennifer W.
My brother-in-law went to this location to buy a gift for my sister on Thursday, April 20th. He picked out a dress and some shoes. There were three people behind the counter talking. One person was ringing up a customer. He circled the store twice, and no one bothered to ask if he needed help. He ended up putting the dress and the shoes back. For years he has taken my nephews in for each of them to pick an outfit out for my sister. What a shame that customer service has come to this especially at a high end store. I truly hope that upper management sees this and makes some changes.
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April 2023 by Polly H.
I'm shocked there was only a 3.5 on this store. EVERY TIME I've gone in here the customer service has been amazing. They're helpful in the dressing room, on the floor & at the counter. So I give them 5 stars all around !!!
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March 2023 by Sarah Moors
Staff is rude and or ignores you at the Southlake TX location. I’ve never been treated so badly in a store.
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January 2023 by Lauren Flores
terrible customer service. felt like i wasn’t allowed in the store and employees would rather turn around when i’m near then help. disappointing when i was trying on clothes and told to rush when i could hear the person in the next dressing room over be told to take their time and employee grabbed them more sizes. found the perfect dress I wanted to buy but left empty handed because of how uncomfortable i felt in the store.
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August 2022 by Karen Flores
Rude staff. Not welcoming to myself or my daughter. Was told in the fitting room... you only have ten minutes before the store closed.... while I waited for my daughter who was not helped for different sizes or anything from the staff member.. the staff member was very helpful to another customer for sizes and was full of compliments. I guess we were not the "customers" right for their store. Will not be returning. The only staff member that was friends was the one that said goodbye as we left.
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August 2022 by Lauren Flower
terrible customer service. felt like i wasn’t allowed in the store and employees would rather turn around when i’m near then help. disappointing when i was trying on clothes and told to rush when i could hear the person in the next dressing room over be told to take their time and employee grabbed them more sizes. found the perfect dress I wanted to buy but left empty handed because of how uncomfortable i felt in the store.
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January 2022 by samantha brooks
This location is probably my favorite location. All of the associates are very friendly and do not try to over sell which is nice. I usually try to come to this store location when I am shopping. Did almost all of my christmas shopping here! marvelous place!
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January 2022 by T X.
Worst customer service ever. Unless you come in with name brand crap they wont even acknowledge you. Rude and unprofessional
