-
March 2024 by Rhonda Lenard
Jane and Kathleen helped us at the southlake location on Feb 25, 2024. The vibe of the store is very calm and positive. They outfitted my tween granddaughter with several things and she was thrilled! Everyone who works there is warm and welcoming. I highly recommend this store over Lululemon, which has a very chaotic atmosphere.
-
January 2024 by S Mc
Athleta: In general, a fantastic alternative to the citrus sounding athletic wear brand. Unfortunately, the “associate”, on Jan 6 was short, curt, unfriendly and unapologetic after she refunded one our returns back to our card without asking if that is what we desired. She continued the one man brand bruising by quickly snapping “that’s final… sorry” - with a consistent abrasive tone and inflection. It was enough to drive us from the store - where our original intent was to spend the credit.Listen, we can get that snappy snot up Grand Ave anytime we want it (though the 800 lb gorilla has improved locally by adding some real pros to the staff, suspect management change, dunno - we digress). We should state this has not been the regular experience, but suggest Athleta seriously evaluate this person’s customer readiness - or offer a transfer to competition ;) Didn’t get person’s name, ticket said Cashier 3540468.
-
January 2024 by Jordyn Melendez
I’m giving this location 5 stars solely based off of the store manager, Kelly’s, customers service.Initially, I was helped by another associate who seemed uninterested in problem solving an issue with me regarding a return. The encounter felt cold and like “there’s nothing that can be done” because the return item was a final sale product. I was extremely disappointed as we had the original tag and receipt but understood store policy.My entire experience was turned around and Kelly made my trip absolutely worth it. The inventory and cleanliness of the store overall deserves 5 stars.Again - shout out to Kelly!
-
September 2023 by Stephen Buksh
Christine is so helpful! Goes above and beyond to help us with pickleball outfits. ?
-
September 2023 by Gary Meech
The Southlake store has a lot of great selections!! Austin was so kind to show me around and help me pick out a few items. My first time shopping here. The items are good quality and Mallory who checked me out was sweet.?
-
July 2023 by Roxanne Reed
Love the girls who work here. Especially the younger ones. So friendly and helpful! Always providing a positive vibe no matter if I’m buying or returning.
-
June 2023 by Isabella Fleet
I shop at athleta an enormous amount and I love their clothes and this location but today I went to return a few items and the store associate Jane was very rude and made me feel extremely uncomfortable. Her tone and mannerisms were very distasteful. Can’t say I’ll be coming back anymore. How unfortunate.
-
April 2023 by Alekhya Gollapudi
I went in today for a pair of leggings. Despite repeated attempts to get hector's attention, I couldn't get him to pay attention today. If I were white and rich, maybe he would pay more attention.
-
April 2023 by Aaishah Shahezad
Went in today for the first time and this guy who works there, Hector, he was very rude. Did not appreciate the way he spoke to us. Will not be going again.
-
October 2022 by al mcmurrey
Very helpful staff, great selection of nice clothes which my wife claims are worth driving four hours (round trip) for.
-
September 2022 by Angelene Tropp
Super cute clothes. Great athletic gear for women. Amazing quality and style
-
June 2022 by Greta Harder
All of the displays looks so well organized and wonderful! The staff was so friendly and super knowledgeable. Maddie helped me so much by finding the right things for me and was incredibly nice and helpful! Definitely will be coming back!
-
January 2022 by D. B.
Employees are very efficient, helpful and friendly-even when I'm just returning an item! Store is neat, well organized and well stocked.
-
December 2021 by Livvy
i would give 0 stars. this place is not friendly unless ur a rich mom who has pretty privalige. (nothing against rich moms) i wanted to go in because i have heard good things about the company. i had not worn make up nor was i in an outfit over $50. Nobody had asked me how i was or if i needed help (this wouldnt had been a problem until i saw them greeting multiple other people coming in the store) I had to ask an older lady to help me and she had a very rude/big attitude.i am a very tall girl and i had asked her if their "full length pants" got any longer. she just looked at me in a very rude way and walked away. this happened a couple weeks ago but i still think about it. it ruined my day then i went to the OG lulu and got 2 pairs of leggings.
-
October 2021 by Tara J
Manager has the worst customer service ever. I have been in there a couple of times she has been there and I can’t imagine how she treats her staff if she is that rude to customers. The staff is amazing, but manager????