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July 2024 by Tim Feldotto
I was greeted at the door and purchased a new phone and had everything uploaded and out the door in 20 minutes. The manger helped me, best experience I’ve ever had.
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July 2024 by Paulette Blackwood Tate
Cody and Zack were knowledgeable and helpful. Such a pleasure working with experienced and helpful people.
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July 2024 by Debbie ONeal
Hira went above and beyond to help me , very professional but personal at the same time.
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June 2024 by Chelsea Stilwell
Zach is the best! He helped me through the long process of upgrading my phone, which took place over the course of 3 visits in a week because of my schedule. He was thorough and patient everytime. He gave information in a clear and concise manner, found ways to bring down my bill when I had questions, and was very fun to work with! I wouldn’t have trusted anyone else with this process which is why I only had him taking care of me. I noticed he was the go-to guy everyone would come to for answers to questions they had and it put my mind at ease knowing Zach knew his stuff. He’s professional, personable, and deserving of a raise and/or bonus. Thank you for all your help, Zach!
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June 2024 by Alejandra White
Terrible customer service, if you are not buying a device or service, seems that their goal is simply to get you out of the store and they don’t care if your problem is solved. The lady at the store provided a phone number to call and cancel a line since she could t do it at the store. That number turns out to play a message indicating "the person you are trying to reach is not accepting calls at this time". So I'm left with the same problem I had when I went into the store.
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June 2024 by Nate Bernklau
AT&T has improved their customer experience because of great individual employees like Hira. She did a great job helping us right size our plan and equipment. Southlake TX store was worth the drive :-)
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June 2024 by Carli Saltmarsh
I had the best experience with Mark at this location. He was so helpful and patient as we had a lot of issues that needed to be resolved. He made the process very easy and knew the answers to all the issues we were having. Thank you Mark!!
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May 2024 by Maycee Cheek
Cole Smith was the epitome of professionalism. i was dreading going in to AT&T, but not only did he make my experience enjoyable, he even got me better internet!
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May 2024 by Jeff Boswell
Cole was great to work with - thanks!
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May 2024 by George Turnbull
Came into AT&T today looking to switch out of mobile and Cole made the process incredibly easy, did an amazing job going over the details of a fantastic new plan, and help me set everything thing up perfectly.
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May 2024 by Dave Vogel
Cole was excellent and very informative. We were well taken care of and very happy with his advice and assistance in lowering our plan billing with better coverage. Excellent customer support!
Dave Vogel
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April 2024 by Curtis Mahoney
Cole was awesome, quick and professional!
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April 2024 by Dianne Smith
Cole Smith was a very professional person to work with. He very politely explained how everything worked to someone not very tech savvy. I will seek him out again.
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April 2024 by Karla Fonseca
Great service from Cole Smith
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April 2024 by Jim Schuelke
Cole was great with setting up our accounts and my new phone. Thanks again for the help Cole!
