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February 2024 by Xavier Loudermilk
I had the experience of going to this location yesterday to get my phone activated and return my old phone to a UPS shipping store. The women that helped me {Ana} was very helpful and gave above and beyond customer service skills and was very knowledgeable about the services and what offers I had to upgrade my phone plan with resetting my phone. It was one of the best experiences that I have EVER had with AT&T. From the service over the phone getting my new phone, to her exceptional help... I would highly recommend coming back to this location as well. It's a nice layout store and very clean as well. If, you ever need assistance with anything Apple, I would suggest getting Ana to help you out with anything you may need help with! I would also like to take a brief moment to thank the manager Cody, for helping me out as well because he came over to check in with us & making sure that I personally was taking care of and taking our trash from the products I purchased that we needed to get rid of the access I didn't need anymore. You have a wonderful store and your employees are nothing but friendly and very helpful, so keep up the great work and if I ever need any additional help with any products or services, I will be coming to this store. Thank you again for all the service that was provided to me and I hope all your customers see what great work this store is doing for customer service!
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February 2024 by Esther Choi
My husband and I went in the evening of 2/6. Terry and the other gentleman there were so helpful. Excellent customer service. Excellent. They were patient, knowledgeable, and prompt. Thank you for such a pleasant experience!
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December 2023 by Michaela Cosmo
Zacherie was the absolute BEST!!! My husband and I went in on a Saturday morning needing a new phone plan, two new phones, headphones, and screen protectors and he was so helpful! We ended up having a snafu which took longer than expected but he was so great and made sure to help! We had a great time chatting with him and will definitely go back to him in the future! Absolutely amazing! Thanks Zach!!
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December 2023 by Ty Norman
No messing around, of course transferring data takes time but, they were efficient where they could be. Did a great job of keeping things smooth and moving forward. Staff there is amazing at least the woman helping me was. Not a review person and definitely don’t like going into phone service stores but this was a great experience.
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December 2023 by Lloyd Lipscomb
Traded my 11 for an iPhone 15. My experience with Zach and Mark was off the charts. I’m older so they explained everything to me in detail no matter how long it took. They were very professional w a great attitude. I’m in the wine business and deal w customers everyday. I’d love to have these guys on my team.
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December 2023 by Jean K
Stopped by here to change our phone plan and so glad we chose this location. Zach was amazing! Very helpful, thorough and kind. He answered all our questions and was patient with getting everything ready for us. Recommend this location for great service!
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November 2023 by braden mcmillan
Zach, Hira, and Cody were phenomenal. Zach helped me switch carriers with Cody answering questions as well they went way above and beyond with the process and was amazing to me and my daughter (something that is greatly appreciated) although I felt I was asking too many questions Zach and Cody both assured me they wanted to make sure we got the right plan and every detail about each line I was getting these guys deserve a raise!! Hira helped me do an exchange wasn’t anything but exceptional to me with the process and loved conversating with her, she also gave me some tips on makeup buying for my kid which as a dad is always nice! Great store great staff.
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November 2023 by #Munchie Bae
Martin was stepping in for his manager that was away on vacation, and didn’t miss a beat! If I ever have to visit the store again I look forward to him being there his energy/enthusiasm was unmatched.
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October 2023 by Selena H.
I just wanted to say yesterday was an extremely difficult day. My phone screen went completely black and needed to replace. I need help filing a claim through my carrier's insurance and Zach L. assisted me. He was so friendly and easy to talk too. He went above and beyond to help me file my claim and book an appointment with the repair store. I cannot Thank him enough for his heart to serve and help other. You are the sweetest Zach. L hope your leadership sees this review because they don't make employees like you any more!
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September 2023 by Jod 1
Went here to upgrade my plan and they completely screwed up my service. I can't make any calls or texts, so I can't contact the store, and they must have incorrectly updated my information because 611 refuses to accept the same zip code I've used for years even with at&t. The person who helped me specifically said I didn't need to do or change anything when I asked, which is obviously incorrect. He didn't explain anything and must not have done the task correctly or I'd be able to use my phone properly. The phone line said, and I quote, "your account is suspended and we apologize for the misinformation" but he refused to re-activate my account and hung up on me at 8:03 pm. I now have distrust and apprehension for this store.
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September 2023 by Alma Ramirez
If you’re looking to purchase apple products I recommend at&t Southlake store . Ask for Zach L . he is very patient, knowledgeable and friendly . I’m not tech savvy and he was extremely patient & helpful . ?
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September 2023 by David Seitz
There was no waiting line -- no numbers like a deli. Someone came in 15 mins after me and was served before me. This is pretty basic to add numbers and serve customers in order.
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August 2023 by D Site47
Excellent customer service from Hira who helped my family at the ATT store in Southlake ! Hira was very helpful and walked us thru our options and quickly us set up a new line and updated my current cell plan to save us money ! Fantastic ! Thankyou Hida and ATT Southlake ! Sincerely , Abraham Family 8/4/23
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August 2023 by Gabriela Whitener
Bryan is knowledgeable and professional. I got my phone running in no time.
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May 2023 by Kandice Fisher
Christina and Bryan helped us with a very complicated problem that an authorized dealer store created - the auth dealer store in Roanoke, TX has very deceptive business practices. Avoid that store and go to this store. Save yourself the hassles. Thank you both for your superior customer service with our complicated issue.
