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February 2024 by Raymond Cordero
Yummy....but ordered a quart and it was only 1/2 packed once we got it home. Disappointed at getting a pint for a quart
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November 2023 by D Morales
On 11/21/2023, I arrived a few minutes after my scheduled pick-up time of 11am. After the worker assisted someone on the phone, she finally came to register. I informed her that I placed an online order for a cake. She replies curtly, "We have over 50 cakes back there. What is your name?" WOW!!! There are other polite ways of asking for my name. I am sorry I didn't announce my name at first, but every other establishment has asked for my name right after I tell them that I have placed a mobile/online order. Customer service could definitely be improved with this lady. ***BUT*** I had a totally different experience on Saturday 11/18. I didn't realize I entered the building prior to opening time. The gentleman working was extremely pleasant and was willing to answer my questions without being rude or making me leave because they weren't officially open for the day yet. 0 stars for the lady, 5 stars for the gentleman...average of 2.5, but they misspelled my daughter's name on her cake, so I'm rounding down to 2.
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September 2023 by arabella Betsill
rude workers , atleast have some basic manners if you’re going to be working in the customer service industry.
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September 2023 by alex squibbs
caden made my ice cream and it tasted amazing! first time having br, and this was a great and tasteful experience!
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June 2023 by Kari L.
I made an order through DoorDash from this location. It arrived on time and the dasher was amazing. My order was a brownie sundae with 2 scoops of mint chocolate chip ice cream with chocolate topping. I opened the bag and looked into the sundae carton and was astonished at what I received. First, the carton didn't even look like it had anything in it. Second, the "scoops" of ice cream that I ordered looked like a toddler tried to make it. Probably the size of a potato chip. Third, it was somewhat melted and looked like someone might've scraped some chocolate off the side. Fourth, the brownie was either frozen or so hard that it almost broke my metal spoon. So, I called the store to speak to a manager. Before I can get my ticket number to him; he rudely interrupted me by saying, "Excuse me, ma'am, can you quickly get to the point? I'm extremely busy; I have a lot of customers here." I was taken back and offended at the same time. So I said," You don't have time to listen to a paying customer?" He went on to say he did; but then rudely interrupted me again with, " can I call you back on this number?" I was so angry at the lack of customer service, the way I was spoken to, the lack of quality desserts, and the unprofessional way a so called, manager, treated a customer. I will NEVER spend money at this place ever again.
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January 2023 by Gerardo Trevino
Nice owner, nice friendly staff, and great ice cream. They are ok with you test tasting other flavors.
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December 2022 by Opal Stewart
I found some really great tasting chocolates with simple organic ingredients here. I loved the flavor combos( hazelnut & coconut, mocha, almonds & sea salt). Definitely worth trying!
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December 2022 by F Y
Exceptional service and delicious (and gorgeous) birthday ice cream cake! We will definitely be ordering from them again!
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December 2022 by Meg
We arrived, a crowd of 7, and one server was there to my knowledge. She filled 7 cones with a smile! A pleasant experience!
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December 2022 by L Taylor
Exceptional service and delicious (and gorgeous) birthday ice cream cake! We will definitely be ordering from them again!
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October 2022 by Kyle Morris
So, we have been coming to this location for quite awhile and have always had a good experience... but tonight, for some reason, the store was closed... at 9:30pm, even though store hours on the door clearly say they're open until 10pm. Hey, I get it that sometimes circumstances can force a store to close early and unexpectedly... but there was no sign or anything alerting potential customers that normal store hours were not being adhered to. Communication is key and here it did not happen.
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September 2022 by S L Adams-Guess
Hands down...the best tasting birthday cake I have ever had! My daughter was quite adamant she wanted an ice cream cake for her 9th birthday party and celebration. Initially, I was not onboard, but hey, it was her birthday, thus her decision and wish! Perhaps, I should start listening to her more often(?) ??This cake did not disappoint and was a hit by all who attended (young and old)! And, hey, consider the savings of not having to actually buy ice cream separately.A young lady named Christina did a phenomenal job making our "splash splash, mermaid pool bash" cake and matched it perfectly to the glittery turquoise and purple party invitation. Thank you, Christina! I appreciate you working closely with my daughter's amazing God-mommy to make one of her many birthday wishes come true. You took great care to make the cake perfection! We will be back to see you all next year (or before), I am certain! ??(Cake toppers applied separately...Top tier/layer: Chocolate cake with cookies and cream ice cream.Bottom tier/layer: White cake with cookies and cream ice cream...)
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September 2022 by corinne knapp
Ice cream was good. Server messed up my order and got irritated when I corrected them.
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September 2022 by Shellye Stone
You can see my reviews on here for other locations. This location was by far superior to ANY of the other locations I've visited. It was clean, well air conditioned and well stocked. All ice cream containers were full as well as every space for flavors. The store associate, Harty was over the top friendly and helpful. He offered samples of the ice cream of the month AND samples of every flavor we commented about, even though we stuck to our favorite, Daiquiri Ice. Harty seems to love his job. Hats off to Hartly and thank you for making my day GREAT!!!
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August 2022 by Kay Harrell Bowman
Always a great experience at the BR Southlake location. The manager and staff are always kind, this place of business is very clean and always stocked in numerous flavors of ice-cream. Will definitely recommend this location to a friend.
