-
January 2025 by Diane Frank
Much to my surprise, the help had a very bad attitude and raised her voice as wanted to return one item of several I have purchased. I even called back and asked her why she was upset and again she raised her voice very unusual for the store. There was a promotion where you got a free small bag and the whole issue was that she thought I was trying to take advantage of that offer when I really didn’t care about that.
-
July 2024 by Angi
Extremely nice staff. Decent selection to choose from.
Staff seem like they are trained to push the charm bracelets a little too heavily. Or if you like something, they will push a similar type item that is significantly more expensive. Just feel that sales tactic is outdated & quite cringy.
Dropping an additional star because I was told they wouldn’t use my cell# to spam text me. Well, it only took a couple days to determine that was a lie. ?
Update: They have clearly dropped the quality of their products. Had a necklace from them for years & it looks fine. Get a new necklace and it looks like crap after a couple months.
-
December 2023 by Danielle Campanella
Great store & amazing & helpful team. Beautiful artisan & quality jewelry & leather goodsI can always find unique & special gifts
-
August 2023 by Sarah Kittrell
They were very helpful and super friendly. I found some great jewelry on sale too
-
June 2023 by Zhanat Dyussengaliyeva
Always great experience, my favorite jewelry store
-
November 2022 by Cheryl Wilkey Joslin
I ALWAYS have a pleasant experience at Brighton
-
January 2021 by Linda Cameron
Very welcoming and nice selection. Associates were attentive and accommodating.
-
January 2021 by Connie R
Customer service needs to improve! I went to purchaae a gift for a friend, they gave me the uppity look. Have you been here before? Why does that matter? Asked me for all my info when I said it was a gift couldn't even look at the lanyards without the feeling of not beingwelcomed and watched!
-
August 2020 by Matthew M.
I went in to buy a charm bracelet. The two workers didn't have a clue about the charms and beads. They didn't care to help. Also the employs used to be classy ladies that looked nice. These two looked terrible. They didn't have any jewelry on. I will be finding another Brighton store. I drove a long way because this store used to be very nice and customer friendly
-
April 2020 by Faye Stinneford
Cool stuff!
-
November 2019 by Andy Lowen
Great staff lots of stuff
-
September 2019 by Susan Jackson
Let be this store. Do not go too much now that I am retired.
-
August 2019 by Ginnie Stewart
My wife and I visited your Brighton Southlake location
-
August 2019 by Ed Nichanian
Nice items but prices have gotten out of whack considering it is costume jewelry
-
July 2019 by Rahvian Young
The brand that you hold Adeline and Brenda need better customer service when a customer enters the store overall good experience ðŸ˜
