-
August 2022 by Ashley Gable
We originally ordered our Casper mattress online and needed to do an exchangefor a firmer model. Rachael at the Southlake store was an absolute dream and was so helpful in making it work. She made the process so easy and painless, and went above and beyond to make sure we were satisfied. Also, the store itself is lovely!
-
August 2022 by Kevin H.
Third party delivery guys told the store that the box is broken .the motor is hanging out Some of the parts needed was gone Everything fell apart in the box Maybe ups delivered it to the store the and jacked it up who knows. The person still told them to deliver it to us Knowing all that .. paid $4000 for this mattress Have to reschedule for a new replacement and then reschedule for them to pick up the older mattress They wouldn't take the broken one back because their so busy with other customers Store should do a better job and checking to see if anything is broken especially when it looks so obvious
-
July 2022 by Chris
I just wanted to let Casper know the Southlake Texas location did a fabulous job showing my family all the mattresses and items Casper sells to customers. No pressure sales and seem to care about the customer. They even help load your car and keep plenty of items in stock in the store versus the competition.
-
March 2022 by Brendan Bigler
Had a great experience at the Casper Southlake store. The associates were incredibly helpful with my purchase of a new bed set. I would definitely recommend stopping by there is you are looking for a mattress, pillows, or bedding. I will definitely be back.
-
February 2022 by Ricky Balthrop
It took us about three months to comparison shop, read mattress reviews, and make up our minds. We don't have the mattress yet but I can't say enough positive about the sales staff at this store. Friendly, helpful, and patient! One of the best buying experiences ever!
-
January 2022 by Jon H.
Jack was most helpful. Worth the drive to try all the Casper bed options. Missing the original hybrid though. Each bed was in a private room to encourage a true test. Jack was very attentive, yet low key, and patient with us. Sent a bid by email before we could drive home. And promptly answered my email questions. Very professional.
-
November 2021 by Richard Cruz
Excellent! We went in for a mattress not expecting much but left with a smile (and mattress) from the warm and friendly service from Jack. He was very courteous and prompt, helped us with the available discounts and explained everything we asked about in detail. Store was very clean and welcoming.
-
August 2021 by Joel Smock
This location is great! Specifically, Lindsay was a prime example of great customer service and knowledgeable as well! My wife and I ordered an Original mattress online and expected to receive that mattress on a certain day but that expectation was not met and we almost canceled the order. However, we stopped by the Southlake location just to try the bed one more time before canceling the order and was happily greeted by Lindsay off the bat. We explained our situation and she was able to get us our mattress THAT DAY and we went home fulfilled and satisfied. Thank you so much Lindsay! You made our day!
-
June 2021 by Jason Bindel
My experience with Lindsay was Awesome! She was very polite and nice, not to mention knowledgeable and attentive to my needs. I appreciated that Lindsay actually listened to me and helped me choose a mattress that was perfect for me. She also didn't try to sell me thing that I didn't need just to boost sales. Very good experience. Lindsay needs a big ol mattress moving person to help her out. Poor thing can do it fine, she is just so tiny compared to them big ol mattresses! Or at least give her a commission...
-
March 2021 by joy williams
Jonny and Jack were very helpful. They made the buying experience go very smoothly
-
February 2021 by R G Smith
Great customer service. Had an involved transaction ( I thought). In and out in 10 minutes. Very customer oriented.
-
January 2021 by Ronald S.
Picked up some mattresses pillows and linens. Showroom was good for trying out some mattresses and service was very good.
-
February 2020 by Jessica P.
They have amazing staff and the atmosphere of the store is good, there are so many cool things. It's more than a mattress store.
-
February 2020 by Zach Gruber
Great store layout, and great mattresses. Jonny was incredibly helpful in picking a mattress without being pressuring. Have demos to try in store.
-
December 2019 by Mario Martinez
I have never stepped foot in this place, but I would still give it 5 stars. They provided me with the best customer service possible and I ended up buying a mattress that I never even tried over the phone. Summer was very nice, helpful, and knowledgable and could not have been any friendlier.
