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April 2024 by Maggie ann
I don’t usually leave reviews but I’ve been to this location and have had my online orders mixed up or something missing several times. Every time I ask for things to get fixed or replace properly I’m met with complete hostility and rudeness. The manager (I assume) is never kind or apologetic for her or her staff mistakes.I’ve managed pizza restaurants and retail before and could never imagine speaking to customers the way this woman does.
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March 2024 by Amit Patel
Another location but looks like the same standard of customer service. Walk in with no line and no one behind me or in sight. Ask for a quesadilla and with the worst attitude possible she says that's for online orders only. First that makes no sense but regardless there are a dozen better ways to communicate this but it seems to be the standard at Chipotle to be beyond rude. They proceed to build me a disaster of a burrito that I don't even eat and ended up trashing it.
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March 2024 by Lisa R
The last two times I’ve gone to this location the food and service was subpar. It’s not what it used to be.
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March 2024 by Cuba Linda
Everything is very delicious although I think the place is very small.
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February 2024 by Nikash Tekkem
this is the first time I even cared about leaving a Google reviewBeen going here for years now and this hasnt been a problemWhen I ask for double chicken i expect double chicken, this new hire (im assuming) doesnt know portions which is fineI willingly paid for a double chicken bowl with a single portion of chicken because:#1 I would rather save my energy than debate with kids#2 I do not want to be that guyIts just ridiculous that I would have to speak up, I don’t want to spend the energy to do that, and I’m okay with you guys profiting off of me, just don’t keep making this a problem for me its annoying I have greater things to do than leave a review because you guys dont know your own portionsPlease train your employees better i want to just go in and get out with my food
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February 2024 by Layne Arnold
Employees just turned me away as their point of sale (POS) terminal was down. How is a $72 Billion dollar corporation able to operate a business successfully without the ability to take an order, pay for it, etcetera? Caveat emptor with this specific location.
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February 2024 by Thomas Edwards
I’ve been coming to this Chipotle for 3 years. It gets a little worse every time I go. Wake up corporate. Worst location in dfwContinues to be the worst chipotle. Horrible service. No printer paper. Cash only?! Disaster. Always something wrong
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February 2024 by Bobby Trogden
This is the worst chipotle. Zero customer service, they love saying no. There is no banter. All you are is how fast they can throw your food in a bowl and keep moving. On top of that, Why is the protein always so dry? Why, when the pans get empty, do they not rotate so the food looks somewhat appealing. Why is the rice always hard? Why when you order a burrito, is the tortilla edges hard and broke?
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December 2023 by Paris Hines
I went in to purchase food on behalf of my boss for some of his employees. I definitely tried to be intentional to know what I want before I go up. The lady that was helping was not rude but very much lacked a friendly demeanor. I felt extremely rushed causing me to say yes to an add-on that cost way too much for what they gave. And then when I asked if the guacamole cost more she said yes and so does the queso, which is what was an add-on and she asked if I wanted queso but didn't tell me it costed more. Her excuse was well I said did you want to add this on and I said well that's not clear communication you just told me the same thing for all the other options if I wanted this in the bowl not that it was going to cost more. There was no real response or that customer service of just hey I apologize I should have communicated that more clearly I'll try to be more intentional next time she didn't say anything. Just kind of frustrating.
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December 2023 by Anna Salinas
If I could give this Chipotle's 0 stars I would. The people that work here are rude. The portions are small. They barely give you any beans or meat. If we go within 2 hours of closing they are always out of items. We have given them chance after chance. After another bad experience tonight, we will go to Colleyville or Roanoke locations.
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November 2023 by shepard souders
Take a look at the photo I attached and tell me that is double chicken. At least they gave me a free entree when I opened a ticket. I order from here every Thursday at the same time and every single time it has been a good portion size. This? It ain’t. Cmon employees.
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November 2023 by Luke Bennett
This location (my most visited) is regularly unable to cope with the lunch rush from the school less than a mile away, as well as business professionals, despite knowing that there will be consistent traffic during the lunch rush. The mobile ordering system is regularly down and staff are almost always short with customers trying to receive mobile orders. Portions are much smaller compared to 90% of Chipotle locations I have visited nationwide (~50 locations). This is an issue which needs to be addressed promptly.Parking: May have to park around side or in back during lunch. Parking usually available otherwise.
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November 2023 by Irina Ortiz
Staff here are just MEAN! It seems like the more time you work here the meaner you get. Idk what is going on with this business location, I work in the area and that’s why I have to come here frequently but the food is nah! And the customer service non existent. Is everything ok with your bosses, managers or business owners guys?
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November 2023 by Jesse W.
worst chipotle I have gone to, staff weren't friendly and refused to let me use my rewards(making up excuses such as it has to be on the side, when clearly on the terms and conditions it could be used as a topping).
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October 2023 by Geo CiMedman
Meat is way too salty and spicy here. Both the chicken & barbacoa. I hate that the too-thin tortillas fall apart about half way during the meal. The restaurant has all the charm of a warehouse. The young folks working there were pleasant.
