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June 2024 by Richard F.
Awful. Do not recommend this company. Very poor communication. I always get an answering machine when I try calling them, and it is difficult to get a call back. They were providing weekly maintenance, and my pool basically became filthy while they were reporting that everything was fine. I finally had another company come out, and they said the pool filter was dirty, the skimmers weren't working, there was no chlorine in the pool. They were shocked that the pool was receiving weekly maintenance because it appeared as if nothing was being done.
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April 2024 by Ted R.
Not very pleased with their service at all. Bought a fancy jandy variable-speed pump and wifi controller with install on April 5th. Controller was not in stock, so they wired it to run until the controller came in. Here we are on the 26th, no controller. I've called the service number three times (no one ever answers) and left 3 different v-mails. No return call...Unacceptable for a $3600 purchase.
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April 2024 by Robert D.
The last 2 photos are why we contacted Claffey. We were having issues with the brick flaking off into the pool. Their immediate response was at the pool was five years old and out of warranty. Truth of the matter is the pool was less than four years old but that's not an issue. Still no warranty. They said they would send someone out to give us a price to get it repaired. When he came out he told my wife that it happens a lot to that kind of stone. The water gets behind the stone and causes that. He also told her that these bad winters made it worse. The problem I have is they didn't mention that to us when choosing the stone, and this past winter was quite mild. Once I got their quote, I did called another spa repair company. I ended up going with them for several reasons, a little less expensive and I would not have to wait the 4-6 weeks before Claffey would be able to get to it. Pictures 2-6 shows the quality (or lack of) of Claffey's work. Some quotes from the people that repaired the spa are, "on the spillway where the stone and tile meet wasn't sealed right and the water started going into the back of the stone" and "missing concrete and there is a lot of hollow spaces on the front of the spa they filled in with broken tile." Once I saw the awful work that Claffey did I sent a mail to the guy that gave us the quote and I think his supervisor. All I asked was for Claffey to reimburse me the invoice to have the work repaired, which was cheaper than their price. The supervisor replied that he sent it to corporate and they would get with me by Monday. Instead of getting back with me, they had their attorney send me a letter (attached) stating the claim was denied, and if I had any questions I needed to speak with him. A pool is a long term commitment and I would recommend not going with a company that does this awful work and will not stand behind their mistakes. All I wanted was for them to do the right thing.
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March 2024 by Erik L.
Very disappointed in the work we received from Claffey. We had them install a large pool in our yard. It was overpriced, but we thought we were paying for a superior service. We were wrong. Turns out we just wasted our money. The project ran several months past the projected completion date. The quality control was bad. We continuously needed to identify and flag problems and then repeatedly ask to have someone come correct them. The pool was completed in December, but they got me to sign a document (one of many in a pile) that said the one year warranty start date began in September, three months before the pool was actually done. They did a poor job of explaining what was and was not included in the pool. After it was "completed," we had to pay a third party thousands of dollars for turf that was obviously expected to be included in the project. We also had to spend thousands of dollars repairing the tremendous damage they did to our yard, including crushing a french drain we had installed and needed to be replaced completely. Now, only a few months after completion, we are already making our second warranty claim. Not good. I do not recommend them.
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January 2024 by John Ford
They aren’t the cheapest but they are the best and anyone who owns a pool knows that finding good service is hard. Claffey is always responsive and does what it takes to make sure you’re satisfied as a customer. That’s why I will only have them maintain my pool equipment.
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November 2023 by Jon Cordes
Absolute worst experience I've ever had building a pool. Can't believe these guys are still in business. We are on month 8 and I am still dealing with problems from Claffey Pools. Every step of the way was one screw up after another. Currently I am dealing with water issues from them breaking pipes and not fixing or even letting me know there was a problem. Instead they just shut off the water and killed most of my yard. We keep finding more problems. Use someone else or deal with the problems.
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October 2023 by Chris P.
Shoutout to Claffey Pools service and technical support. Called having issues with a pump programming problem. Phone support has excellent working knowledge of the system and its operation. Relayed all information to the technicians. Technician arrived on time with everything needed. No trips back and forth to get parts. Very professional and explained everything he needed to do as he was working. When completed went through the complete system ops check with no problem. Also made sure I was comfortable with the system app and how everything worked. Awesome job.
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August 2023 by Gayle E.
we knew our pool and outdoor area was going to be a challenge and a portion of discovery (50 year old house) but little did we know it would include finding an old pool that was unknown to everyone. Claffey team has been amazing to work with through this issue. Definitley would recommend them for any pool work!
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May 2023 by Teri L.
Claffey Pools fell short on customer service. Claffey came to my house on multiple occasions to identify and fix a leak. The company charged my credit card without sending an invoice or seeking my approval for charges. My pool still leaks. I contacted Claffey multiple times to obtain copies of the invoices to understand exactly what I had paid the company to do. Claffey took weeks to respond my queries and still fell short of comprehensive feedback. They also refused to redo the full leak detection to validate their original leak findings after I hired a third party to fix the problem Claffey identified. I can only conclude that Claffey's original leak detection did not identify all the potential leaks and was not comprehensive. Claffey will gladly take your money without fully resolving your problem and will not make any attempt to compromise or provide customer satisfaction.
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November 2022 by Milan Harting
Great company to do business with. The quality of their pools and outdoor kitchens are very unique and attractive! They stand behind their work as well answering all questions and correcting any mistakes.
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September 2022 by Todd C.
My pump went down and Claffey came out and fixed it. Brian was very responsive and helpful installing the Aqualink app with the new setup.
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July 2022 by T S.
Claffey remodeled our pool and backyard. We had our pool resurfaced with new equipment,electrical work, tile and coping, new decking, and a stone bar with waterfall put in.Everything was done right and our finished backyard was beautiful! We were recommended by others to use Claffey, and now we highly recommend them to anyone who wants a dream backyard.
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July 2022 by Sweetie P.
NOT SORRY, Claffey. Untrue response. I never changed the material selections. The truth is the sales girl pushed back the dates again & again. Every appt we had, we were told a new date. The sales girl (Erin) was cold from the get go. The owner (Brian) was a j*** as well when we voiced our unhappiness. They could have returned part of the deposit as a goodwill gesture for the issues THEY were having but that was not offered. It's very clear to me, if you're not spending the big bucks (our pool was $110,000) you are not prioritized. I recommend Puryer-check them out.
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May 2022 by B D.
This is a first class company with first class employees. They are very knowledgeable, professional and the quality of work is also great. Big fan.
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November 2021 by Donna Andrews
Our experience designing and building with Claffey was wonderful. The after completion service is extremely disappointing. This is the second time we have dealt with the service dept. We set up an appointment and was told they would call us if the repairs were more costly than “a little amount of money”. This did NOT happen and we were billed an amount of a little over $600. To be fair we would have had the repairs made, BUT, being told what the procedure would be, and then no follow through, Claffey, come on, your service dept is not up to par with your design and building luxury amenities for your clients. I’m sorry but after two times, we won’t be telling others how great Claffey is too work with.
