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June 2024 by Richard F.
Awful. Do not recommend this company. Very poor communication. I always get an answering machine when I try calling them, and it is difficult to get a call back. They were providing weekly maintenance, and my pool basically became filthy while they were reporting that everything was fine. I finally had another company come out, and they said the pool filter was dirty, the skimmers weren't working, there was no chlorine in the pool. They were shocked that the pool was receiving weekly maintenance because it appeared as if nothing was being done.
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April 2024 by Ted R.
Not very pleased with their service at all. Bought a fancy jandy variable-speed pump and wifi controller with install on April 5th. Controller was not in stock, so they wired it to run until the controller came in. Here we are on the 26th, no controller. I've called the service number three times (no one ever answers) and left 3 different v-mails. No return call...Unacceptable for a $3600 purchase.
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April 2024 by Robert D.
The last 2 photos are why we contacted Claffey. We were having issues with the brick flaking off into the pool. Their immediate response was at the pool was five years old and out of warranty. Truth of the matter is the pool was less than four years old but that's not an issue. Still no warranty. They said they would send someone out to give us a price to get it repaired. When he came out he told my wife that it happens a lot to that kind of stone. The water gets behind the stone and causes that. He also told her that these bad winters made it worse. The problem I have is they didn't mention that to us when choosing the stone, and this past winter was quite mild. Once I got their quote, I did called another spa repair company. I ended up going with them for several reasons, a little less expensive and I would not have to wait the 4-6 weeks before Claffey would be able to get to it. Pictures 2-6 shows the quality (or lack of) of Claffey's work. Some quotes from the people that repaired the spa are, "on the spillway where the stone and tile meet wasn't sealed right and the water started going into the back of the stone" and "missing concrete and there is a lot of hollow spaces on the front of the spa they filled in with broken tile." Once I saw the awful work that Claffey did I sent a mail to the guy that gave us the quote and I think his supervisor. All I asked was for Claffey to reimburse me the invoice to have the work repaired, which was cheaper than their price. The supervisor replied that he sent it to corporate and they would get with me by Monday. Instead of getting back with me, they had their attorney send me a letter (attached) stating the claim was denied, and if I had any questions I needed to speak with him. A pool is a long term commitment and I would recommend not going with a company that does this awful work and will not stand behind their mistakes. All I wanted was for them to do the right thing.
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March 2024 by Erik L.
Very disappointed in the work we received from Claffey. We had them install a large pool in our yard. It was overpriced, but we thought we were paying for a superior service. We were wrong. Turns out we just wasted our money. The project ran several months past the projected completion date. The quality control was bad. We continuously needed to identify and flag problems and then repeatedly ask to have someone come correct them. The pool was completed in December, but they got me to sign a document (one of many in a pile) that said the one year warranty start date began in September, three months before the pool was actually done. They did a poor job of explaining what was and was not included in the pool. After it was "completed," we had to pay a third party thousands of dollars for turf that was obviously expected to be included in the project. We also had to spend thousands of dollars repairing the tremendous damage they did to our yard, including crushing a french drain we had installed and needed to be replaced completely. Now, only a few months after completion, we are already making our second warranty claim. Not good. I do not recommend them.
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November 2023 by Jon Cordes
Absolute worst experience I've ever had building a pool. Can't believe these guys are still in business. We are on month 8 and I am still dealing with problems from Claffey Pools. Every step of the way was one screw up after another. Currently I am dealing with water issues from them breaking pipes and not fixing or even letting me know there was a problem. Instead they just shut off the water and killed most of my yard. We keep finding more problems. Use someone else or deal with the problems.
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October 2023 by Jessica Gaudin
Working with Claffey was awesome! From design to completion, we had no problems. Rob was excellent at communicating steps and next steps in the build process. He was always updating us. Jason was also a great communicator. He kept us informed as to what he was doing that day, he taught us everything we need to know in pool school and made sure we were comfortable with all the equipment, parts of the pool, etc. Both were great to work with!!Services: General construction
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October 2023 by Sharon Park
We are thankful that we chose Claffey without looking elsewhere.It is impossible to achieve a perfect pool build process. However, it is possible to achieve perfect customer service. This is where Claffey excelled.Almost every pool builder subcontracts at least one component in the construction process (design, permitting, excavation, grading, plumbing, electrical, gas, shell, tile, masonry, flatwork, cabana/structure, punch list repairs, site clean up). Claffey uses excellent trades but even the trades make mistakes, miscommunication occurs between superintendent and trades, and even Claffey makes mistakes. There are numerous moving parts, logistics, and other pool projects that a pool builder is juggling. Mistakes, delays, and frustrations are unavoidable.THE DIFFERENCE: Claffey will make it right without questioning or charging you. Something not right? Say something and they’ll get it resolved. Something promised but incomplete? It’ll get taken care of. Worried that your concerns won’t be heard? They really care about their product and image.Erin (design), Jesse (project manager), and Jasen (pool school, finish out, majority of customer service) helped make our dream a reality. The shining star was Jasen. I could write paragraphs about how Jasen made the biggest difference in resolving our issues and representing the Claffey brand but you’ll have to experience his care yourself.Our project took over a year from first phone call to Jasen’s boots leaving our property after the site cleaning. We didn’t get bids from any other builder because of Claffey’s reputation. I would consider us a higher maintenance customer with a slightly more complex project. There were several times throughout the process when we questioned whether we chose the right builder.THE CLAFFEY DIFFERENCE: Claffey will make it right and in a timely manner. It’s that simple. However, as simple as that sounds, not every pool builder is created equal in this very important area. Claffey has the budget, staff, connections, and a reputation to maintain. We are thankful that we chose Claffey without looking elsewhere.
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October 2023 by Ted Parker
Whit came out to replace the pump motor on my pool equipment. Was on time, very knowledgeable, friendly, and professional. Highly recommend Whit & Claffey.
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October 2023 by Chris P.
Shoutout to Claffey Pools service and technical support. Called having issues with a pump programming problem. Phone support has excellent working knowledge of the system and its operation. Relayed all information to the technicians. Technician arrived on time with everything needed. No trips back and forth to get parts. Very professional and explained everything he needed to do as he was working. When completed went through the complete system ops check with no problem. Also made sure I was comfortable with the system app and how everything worked. Awesome job.
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October 2023 by Holley Herzog
Whit got iAquaLink 3.0 set up on our pool. He was very knowledgeable and friendly! Great first impression of Claffey Pools!
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October 2023 by kevin ball
Excellent service by Justin Hennessy today who was out to repair a pump issue. He was very professional and courteous. More importantly he explained what he would be doing and ensured everything was done well. Extremely professional!Service: Pump repairs & installation
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October 2023 by Rich Richardson
Jasen Kidd and Rob Leone were awesome every step of the way. Amazing Pool Company. I’ve built 3 pools and this has by far been the best experience of the 3 pools. Definitely Recommend.Service: General construction
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October 2023 by Jonathan Hogan
Dustin and the rest of the crew were awesome. He handled any questions or concerns responsively and professionally. I felt like Dustin genuinely wanted us to be happy. The job site was cleaned every day! Their competitors are building a pool down the road and it is a mess all over the sidewalk and road. Dustin's crew left our walkway and road broom swept and we appreciate it!Service: Inground pool installation
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October 2023 by Bonnie Wilson
I just want to say that our experience with Claffey has been excellent over more than 2 years. In particular, I wanted to give credit to our current weekly service technician, Manny Lopez. He is the best we have every had: professional, dependable, conscientious, thorough, and communicates with us himself about any concerns. Thanks for taking care of our pool so well.
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October 2023 by Terry Hill
Ryan W was here to help with my pool issues and he thought ahead of time and brought an extra antenna and fixed my issues with one trip. I asked a dozen of questions and he answered them all. He was very helpful with connecting the new signal to my phone. Highly recommend Claffey Pools.Service: Swimming pool automation and controls repair
