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February 2024 by Ty Emp
As we walked in girl with blonde hair didn’t even greet us or even let her other employees know we were there. The guys came out and they were helpful. This place needs more training with their customer service. Ice cream was great though.
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November 2023 by Sumanth Reddy
Birthday cake was great.
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October 2023 by Numismatic Addict
What ever you do dont, order a chocolate waffle bowl. Jesus wont give it to you
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September 2023 by Patti Shelton
Awful. The employees there are not helpful had no information on their product and barely spoke English.
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August 2023 by Shannon W.
August 7 -my husband & I ordered 2 ice creams from this location which we've been to many times before without issue. Unfortunately on this visit, neither employee knew what went into our ice cream or how to make it. My Founders favorite was not mixed AT ALL and handed to me at about 3/4 full with the toppings LITERALLY on top and the ice cream had frozen chunks. My husband who is the least picky person on the planet sad his was inedible and the worst thing he'd ever had. HIs person referenced the board several times and still did not mix his together and it was basically just vanilla ice cream with some hot fudge squirted on top. Absolutely awful customer service. When he asked the girl to please mix in my stuff she handed him a larger cup and spoon so HE could mix it together which promptly turned it into soup in our Texas weather. Unacceptable!I ordered a Love it size Founders Favorite that was missing the brownies and the caramel and had nuts and hot fudge sitting on top and my husband ordered a Like it size Oreo Overload that had NO OREOS mixed into it- we immediately contacted Coldstone on their site to complain and had zero response.
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June 2023 by Jonothon Osborne
My wife loves it here. The waffles are so freshly made. The milkshake I had there was sooo delicious I wanted seconds.
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June 2023 by Xuan Nguyen
Worst service.The website and the sign on the door both show the store will be opened at 11 am on Sunday. I was at the door right at 11:00am and the the door still lock. The staffs saw me but they completely ignored. They were bantering and had too much fun that they didn't care opening the store untill 11:13. If it was not because of my niece's birthday cake I would had left and never returned to that store.There were 3 staffs in the store, they are all Indian descend.
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May 2023 by David J
Do not go here for take out. My wife ordered ice cream. When I arrived exactly the time that they said it would be ready it wasn’t ready. He said I’m working on it. 10 minutes later they are yelling and chasing someone down in the parking lot accusing them of stealing and possibly me. I was on my phone and just had 4 men yelling at me about ice cream. I felt like it was maybe everyone’s first day working ever. They accused me of stealing then they found out after 20 minutes that they just didn’t make my order. A hour later from ordering still no ice cream. I left and sent my wife back. Before I left I told you I was never coming here again and going to give you one star. Guess what I lied I gave you 2 stars.
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May 2023 by richard S.
Very friendly. Nice customer service. Fresh ice cream daily
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March 2023 by Dejanee G.
This was the WORST Coldstone I've ever been to. This is my favorite ice cream place and I came in with a great attitude and was very patient. They were rude, acted like it was a bother for me to order, didn't fill up my cup all the way, and were rolling their eyes every time anyone spoke. They also messed up on a previous customers order and didn't say anything to me like "excuse me let me handle this" or anything. They simply said can you let him by please with an attitude, grabbed the kids cup that has been eaten out of and scooped it out with their ice cream scooper and added the missing ingredient. That is DISGUSTING and I was very glad my ice cream was already made but I still am not sure I even want it. It also smelled like mildew the minute we walked in the door. Anyways, avoid this location and avoid having your day ruined!
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March 2023 by Michelle M.
Worse service ever! From the eye rolls to hostile interpersonal communication to the throwing of ice cream cup in counter. This was the cherry on the big ol' heaping s*** of a family restaurant. Not ever again!
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March 2023 by Jonathan Kline
Wonderful experience! The staff were friendly and customer-focused, and the ice cream was great!
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December 2022 by Megan Tuano
Literally mortified. I ordered two birthday cake remixes to be delivered to the house. Upon eating the ice cream and taking a bite I cracked my tooth and was MORTIFIED to find a staple in my ice cream. I couldn't remove it for a while.. I let it go. A few moments later my husband pulls out a staple from his ice cream. Picture attached of the staples found in the ice cream.Avoid this spot. That could have killed us.
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December 2022 by Rodney “Rocky” Lewis
Nice place! The ice cream was really good, and the family and I really enjoyed eating their ice cream. I had 'Sweet Cream', I highly recommend!
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November 2022 by Saarim Siddiqi
If you don't like this place your not normal! Me as a picky eater has fall in love with so many flavors the employees are also so friendly!
