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March 2024 by Laura D.
Always accurate and always fast. Great location. We frequent this store. Sunday traffic is usually packed but the lines more quickly if you have a few items or use self checkout.
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February 2024 by Katalina Winemixer
It’s a love-hate with Costco, isn’t it? On the one hand, deals and savings. On the other hand, the experience itself is always taxing. The parking lot has no pathway for walkers, you’re inevitably in someone’s way from begging to end. Shoppers often seem agitated, annoyed and in a hurry. Plus they move products so you will shop more and hopefully buy more so you’re always playing “find the..(blank)”.But it is clean, staff members are kind and helpful, and that pizza is next level.
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February 2024 by Gale Kerstens
Always find great things to try.
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February 2024 by Mr CM
Overcrowded, horrible parking and no scan & go.
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February 2024 by Robert Ussery
In store shopping ugly experience as always - the rude sackers just throw products in cart - overall product pricing higher than at local Wal-Mart stores .The on-line order process & delivery very good.
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February 2024 by Gilbert Martinez
Always come here for the pizza .
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February 2024 by Sarah Chaudhary
Rude, racist staff.
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February 2024 by Adil Siddiqui
This was my 3rd time coming here and it is consistently racist. Greeters, cashiers, receipt check, and sample vendors refuse to acknowledge my wife or me yet are very nice and talkative with the white people in front of us or behind us. It's a reflection of the town itself. Very uncomfortable for POC.
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February 2024 by Tonya
My daughter likes (used to like) Costco in Southlake so I bought the membership even though I maintained a Sam's membership for 20+ yrs. It became convenient when Southlake's Sam's closed due to the tornado. In that time though, Costco customer service has plummeted. They treat their customers who pay to shop there like criminals. The latest...if you go to self checkout bc the reg checkout lines are eternally long, you will learn as I did they will not allow you to use the handheld scanner. A particularly nasty employee quite literally snatched it from my hand and said I wasn't allowed to use it then elaborated that I would have to lift everything from the cart, scan on the machine, place on table, call them over to scan with the handheld ONLY if something is too heavy and reiterated it has to be them to use the handheld, and then finally I get to load it all back in the cart from the table. Why snatch it from me? If you deemed your customers untrustworthy to scan their items with the handheld scanner under multiple cameras, why not remove it? But snatching from my hand? It's not as if they check the receipt when I leave, oh wait, they do that too yet STILL feel it necessary to snatch away the handheld scanner. Meanwhile, Sam's has added an app so that you can simply use your phone to scan items as you put them in the cart, pay on your phone, skip the lines and just show your QR code as you walk out. Thankfully Sam's Southlake will finally be reopening in the fall bc Costco has become completely awful. It's disgraceful to treat customers who pay to shop in their store the way they do.
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February 2024 by Hany Toma
The manager at the Tire Shop extremely unrespect the customers, and she has tough conversation with anyone. she really bad attitude.
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February 2024 by Faten Tadros
Costco Southlake Tire-shop Center manager Aggressive and she did not has respect to Costco member ship. And she didn’t care about my feedback when I told her I going to put mine online. And she didn’t care about what I feel. I am really feel BAD about that.
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February 2024 by Ace OBurk
Gabby shouldn’t be a manager incredibly rude and disrespectful. Worst Costco I’ve ever been to. Won’t check if items are in stock, and when you ask why she smiles and nods at you blankly, what on earth!
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February 2024 by shirley chang
Great customer service
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February 2024 by Gerardo Trevino
We ended up in fast Eddie's check out, the service was great. Hotdogs and pizza on the way out for the kids and salad for the adults. The cooked chicken is a good deal. Walking in with a list is the best money saving tip for anywhere you shop
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February 2024 by P R
Nice and clean and friendly staffs